Pharmacy Support Staff

Anonymous

Colorado (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Personal/Interpersonal Knowledge and Skills

Present an image appropriate for the profession of pharmacy in appearance and behavior.
Apply self-management skills, including time, stress, and change management.
Demonstrate problem-solving skills.
Demonstrate the ability to effectively and professionally communicate with other healthcare professionals, payors and other individuals necessary to serve the needs of patients and practice.

Foundational Professional Knowledge and Skill

Demonstrate ability to maintain confidentiality of patient information and understand applicable state and federal laws.
Perform mathematical calculations essential to the duties of pharmacy technicians in a variety of settings.
Practice and adhere to effective infection control procedures.

Processing and Handling of Medications and Medication Orders Community/Dispensing Pharmacy

Assist pharmacists in collecting, organizing, and recording demographic and clinical information for the Pharmacists' Patient Care Process.
Receive, process, prepare and record prescriptions/medication orders for completeness, accuracy, and authenticity to ensure safety.
Participate in pharmacy compliance with professional standards and relevant legal, regulatory, formulary, contractual, and safety requirements.
Use current best practices and standard operating procedures to ensure the safety and accuracy of medication labeling and dispensing.
Collect payment for medications, pharmacyservices, and devices.
Prepare simple non-sterile medications per applicable USP chapters (e.g., reconstitution, basic ointments and creams).
Prepare compounded sterile preparations per applicable, current, USP Chapters and apply quality assurance measures.
Prepare medications requiring moderate and high level non-sterile compounding as defined by USP (e.g., suppositories, tablets, complex creams) and apply quality assurance measures.
Initiate, verified, and managed the adjudication of billing for complex and/or specialized pharmacy services and goods.
Apply accepted procedures in inventory control of medications, equipment, and devices.
Manage drug product inventory currently stored in equipment or devices used to ensure safety and accuracy of medication dispensing.
Properly stored medications.
Prepare medications for distribution.
Accurately create a new patient or enter data into an existing profile according to an established manual procedure or electronic procedure.
Apply patient and medication safety practices in aspects of the pharmacy technician's roles.
Demonstrate skill in the operation of a cash register, accurately make change and accurately determine those items which are taxable.
Use first person ad electronic systems to receive prescription/medication orders.
Demonstrate ability to perform compounding calculations including powder volumes, prepare dilutions from a concentrate and perform allegations.

Patient Care, Quality and Safety Knowledge and Skills

Apply patient and medication safety practices in aspects of the pharmacy technician's roles.
Assist pharmacists in preparing, packaging, participated in point of care testing to assist in assessing a patient’s clinical status.
Participate in technical and operational activities to support the Pharmacists' Patient Care Process as assigned.
Maintain pharmacy facilities and equipment.
Apply quality assurance practices to pharmaceuticals, durable and non-durable medical equipment, devices, and supplies.
Identify pharmaceuticals, durable medical equipment, devices and supplies to be ordered.
Follow the manufacturer's recommendation and/or the pharmacy's guidelines for storage of all medications prior to distribution.
Apply quality assurance practices to compounded pharmaceuticals.

Regulatory and Compliance Knowledge and Skills

Assist pharmacists in preparing, packaging, storing, recording and distributing medication products including those requiring special handling and documentation.
Describe and applied state and federal laws pertaining to processing, handling, and dispensing of medications including controlled substances.
Follow established policies and procedures to deter theft and/ or drug diversion.
Properly practiced in accordance with federal and state regulations regarding the scope of a pharmacy technician.
Follow established policies and procedures for removing from inventory expired/discounted pharmaceuticals, durable medical equipment, devices, supplies or recalled items in the same categories.
Follow established policies and procedures for placing pharmaceuticals, durable medical equipment, devices, and supplies in inventory under proper storage conditions.
Follow established policies and procedures for recording the preparation of controlled substances.
Follow procedures for identifying and returning dispensable, non-dispensable, and expired medications and supplies (e.g., credit return, return to stock, reverse distribution).

Processing and Handling of Medications and Medication Orders Institutional/Hospital/Compounding Pharmacy

Assist pharmacists in preparing, packaging, storing, recording and distributing medication products including those requiring special handling and documentation.
Ensure primary and auxiliary labels are accurate, affixed properly and meet regulatory requirements.
Maintain pharmacy facilities and equipment, including automated dispensing equipment.
Use current best practices and standard operating procedures to ensure the safety and accuracy of medication labeling and dispensing.
Prepare simple non-sterile medications per applicable USP chapters (e.g., reconstitution, basic ointments and creams).
Prepare compounded sterile preparations per applicable, current, USP Chapters and apply quality assurance measures.
Prepare medications requiring moderate and high level non-sterile/ hazardous compounding as defined by USP (e.g., suppositories, tablets, complex creams).
Apply accepted procedures in inventory control of medications, equipment, and devices.
Manage drug product inventory currently stored in equipment or devices used to ensure safety and accuracy of medication dispensing.
Accurately fill medication orders.
Prepare medications for distribution.
Follow the manufacturer's recommendation and/or the pharmacy's guidelines for storage of all medications prior to distribution.

Misc.

Perform mathematical calculations essential to the duties of pharmacy technicians in a variety of settings.
Practice and adhere to effective infection control procedures.

Related Instruction Outline

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Work Process Content

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