Apprentices progress at their own pace – they demonstrate
competency in skills and knowledge through assessment tests,
but are not required to complete a specific number of hours.
competency in skills and knowledge through assessment tests,
but are not required to complete a specific number of hours.
COMPUTER SUPPORT SPECIALIST-DESKTOP SUPPORT TECH
South Carolina (OA)
Documents
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Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.
Work Process Content
On the Job Training
Anonymous
44
Skills
Basic Hardware
1
Basic Hardware
1
- Basic Hardware
Demonstrate knowledge of various mobile
device types, their features, and purpose.
1
Demonstrate knowledge of various mobile
device types, their features, and purpose.
1
- Demonstrate knowledge of various mobile device types, their features, and purpose.
Demonstrate skills required to manage
and troubleshoot computer hardware and
peripheral devices.
1
Demonstrate skills required to manage
and troubleshoot computer hardware and
peripheral devices.
1
- Demonstrate skills required to manage and troubleshoot computer hardware and peripheral devices.
Demonstrate knowledge of common computer hardware and interfaces
1
Demonstrate knowledge of common computer hardware and interfaces
1
- Demonstrate knowledge of common computer hardware and interfaces
Demonstrate skills required to tsulast orgeral computer hardware
1
Demonstrate skills required to tsulast orgeral computer hardware
1
- Demonstrate skills required to tsulast orgeral computer hardware
Demonstrate skills required to configure peripherals, printers, and related applications to support external hardware.
1
Demonstrate skills required to configure peripherals, printers, and related applications to support external hardware.
1
- Demonstrate skills required to configure peripherals, printers, and related applications to support external hardware.
Basic Networking
1
Basic Networking
1
- Basic Networking
newonting needed and wireles).
1
newonting needed and wireles).
1
- newonting needed and wireles).
Demonstrate skills required to configure and troubleshoot device connectivity (LAN and Internet Access).
1
Demonstrate skills required to configure and troubleshoot device connectivity (LAN and Internet Access).
1
- Demonstrate skills required to configure and troubleshoot device connectivity (LAN and Internet Access).
Cloud and Virtualization Technologies
1
Cloud and Virtualization Technologies
1
- Cloud and Virtualization Technologies
storage and security configurations.
1
storage and security configurations.
1
- storage and security configurations.
Demonstrate skills required to configure client-side virtualization, cloud storage applications, and file synchronization features.
1
Demonstrate skills required to configure client-side virtualization, cloud storage applications, and file synchronization features.
1
- Demonstrate skills required to configure client-side virtualization, cloud storage applications, and file synchronization features.
Operating Systems Basics
1
Operating Systems Basics
1
- Operating Systems Basics
Demonstrate knowledge of important Microsoft Windows 10 operating system features and their purpose.
1
Demonstrate knowledge of important Microsoft Windows 10 operating system features and their purpose.
1
- Demonstrate knowledge of important Microsoft Windows 10 operating system features and their purpose.
Demonstrate skills required to install, configure, and secure Microsoft Windows 10 operating system versions.
1
Demonstrate skills required to install, configure, and secure Microsoft Windows 10 operating system versions.
1
- Demonstrate skills required to install, configure, and secure Microsoft Windows 10 operating system versions.
Demonstrate skills required to
troubleshoot Microsoft Windows
operating system problems.
1
Demonstrate skills required to
troubleshoot Microsoft Windows
operating system problems.
1
- Demonstrate skills required to troubleshoot Microsoft Windows operating system problems.
Demonstrate knowledge of important Mac
OS and Linux OS desktop operating system
features and their purpose
1
Demonstrate knowledge of important Mac
OS and Linux OS desktop operating system
features and their purpose
1
- Demonstrate knowledge of important Mac OS and Linux OS desktop operating system features and their purpose
Demonstrate skills required to configure,
secure, and troubleshoot various operating
systems Mac OS and Linux OS
1
Demonstrate skills required to configure,
secure, and troubleshoot various operating
systems Mac OS and Linux OS
1
- Demonstrate skills required to configure, secure, and troubleshoot various operating systems Mac OS and Linux OS
Demonstrate skills required to
troubleshoot mobile operating systems
1
Demonstrate skills required to
troubleshoot mobile operating systems
1
- Demonstrate skills required to troubleshoot mobile operating systems
IT Security Basics
1
IT Security Basics
1
- IT Security Basics
Demonstrate knowledge of basic
enterprise security concepts and wireless
security protocols.
1
Demonstrate knowledge of basic
enterprise security concepts and wireless
security protocols.
1
- Demonstrate knowledge of basic enterprise security concepts and wireless security protocols.
Demonstrate skills required to perform
account management, configure wireless
security, and detect and remove malware
on workstations and mobile devices.
1
Demonstrate skills required to perform
account management, configure wireless
security, and detect and remove malware
on workstations and mobile devices.
1
- Demonstrate skills required to perform account management, configure wireless security, and detect and remove malware on workstations and mobile devices.
Demonstrate skills to troubleshoot common computer security issues
1
Demonstrate skills to troubleshoot common computer security issues
1
- Demonstrate skills to troubleshoot common computer security issues
Demonstrate skills required to
troubleshoot application security issues
1
Demonstrate skills required to
troubleshoot application security issues
1
- Demonstrate skills required to troubleshoot application security issues
Demonstrate knowledge of ticketing
systems and documentation procedures.
1
Demonstrate knowledge of ticketing
systems and documentation procedures.
1
- Demonstrate knowledge of ticketing systems and documentation procedures.
Demonstrate knowledge of disaster
recovery concepts and backup procedures
1
Demonstrate knowledge of disaster
recovery concepts and backup procedures
1
- Demonstrate knowledge of disaster recovery concepts and backup procedures
Demonstrate knowledge of licensing and
privacy and policy concepts, including how
to address prohibited content.
1
Demonstrate knowledge of licensing and
privacy and policy concepts, including how
to address prohibited content.
1
- Demonstrate knowledge of licensing and privacy and policy concepts, including how to address prohibited content.
Demonstrate knowledge of scripting
languages, basic functions, and logic
structures
1
Demonstrate knowledge of scripting
languages, basic functions, and logic
structures
1
- Demonstrate knowledge of scripting languages, basic functions, and logic structures
Business Acumen
1
Business Acumen
1
- Business Acumen
Demonstrate a basic understanding of the
employer's corporate structure and
business model, including its product and
services portfolio, its primary customers,
and its top competitors.
1
Demonstrate a basic understanding of the
employer's corporate structure and
business model, including its product and
services portfolio, its primary customers,
and its top competitors.
1
- Demonstrate a basic understanding of the employer's corporate structure and business model, including its product and services portfolio, its primary customers, and its top competitors.
Demonstrate a basic knowledge of the
employer's brand messaging, its
value proposition in the marketplace, and
key success metrics.
1
Demonstrate a basic knowledge of the
employer's brand messaging, its
value proposition in the marketplace, and
key success metrics.
1
- Demonstrate a basic knowledge of the employer's brand messaging, its value proposition in the marketplace, and key success metrics.
Employability Skills
1
Employability Skills
1
- Employability Skills
Demonstrate skills to provide competent
customer service using active listening and
empathy during various interactions (e.g., in-person, over telephone, email, and
chat)
1
Demonstrate skills to provide competent
customer service using active listening and
empathy during various interactions (e.g., in-person, over telephone, email, and
chat)
1
- Demonstrate skills to provide competent customer service using active listening and empathy during various interactions (e.g., in-person, over telephone, email, and chat)
Demonstrate ability to manage stress and
other emotions in the workplace to reduce
conflict, foster collaboration, and promote
wellness
1
Demonstrate ability to manage stress and
other emotions in the workplace to reduce
conflict, foster collaboration, and promote
wellness
1
- Demonstrate ability to manage stress and other emotions in the workplace to reduce conflict, foster collaboration, and promote wellness
Demonstrate skills required to take and
give productive critical feedback
1
Demonstrate skills required to take and
give productive critical feedback
1
- Demonstrate skills required to take and give productive critical feedback
Demonstrate skills required to problemsolve using critical thinking, clarifying
questions, and knowing when to escalate a
situation to a superior.
1
Demonstrate skills required to problemsolve using critical thinking, clarifying
questions, and knowing when to escalate a
situation to a superior.
1
- Demonstrate skills required to problemsolve using critical thinking, clarifying questions, and knowing when to escalate a situation to a superior.
Demonstrate skills to explain complex
issues to non-technical customers without
jargon or blaming
1
Demonstrate skills to explain complex
issues to non-technical customers without
jargon or blaming
1
- Demonstrate skills to explain complex issues to non-technical customers without jargon or blaming
Demonstrate ability to conduct oneself
with integrity, professionalism, and in
accordance with organization policy and
procedure.
1
Demonstrate ability to conduct oneself
with integrity, professionalism, and in
accordance with organization policy and
procedure.
1
- Demonstrate ability to conduct oneself with integrity, professionalism, and in accordance with organization policy and procedure.
Demonstrate skills to communicate with
colleagues, managers, and end users
effectively and clearly, in a timely manner.
1
Demonstrate skills to communicate with
colleagues, managers, and end users
effectively and clearly, in a timely manner.
1
- Demonstrate skills to communicate with colleagues, managers, and end users effectively and clearly, in a timely manner.
Demonstrate ability to use language, tone
of voice, and non-verbal communication to
neutralize conflict in the workplace.
1
Demonstrate ability to use language, tone
of voice, and non-verbal communication to
neutralize conflict in the workplace.
1
- Demonstrate ability to use language, tone of voice, and non-verbal communication to neutralize conflict in the workplace.
Demonstrate skills required to collaborate
effectively with team members from
across the organization.
1
Demonstrate skills required to collaborate
effectively with team members from
across the organization.
1
- Demonstrate skills required to collaborate effectively with team members from across the organization.
Demonstrate ability to use respectful
cross-cultural communication to work
successfully across the organization and
with diverse coworkers.
1
Demonstrate ability to use respectful
cross-cultural communication to work
successfully across the organization and
with diverse coworkers.
1
- Demonstrate ability to use respectful cross-cultural communication to work successfully across the organization and with diverse coworkers.
Demonstrate knowledge required to
manage time effectively, minimizing
distractions to maintain productivity,
prioritize work appropriately, and meet
deadlines with situational awareness
1
Demonstrate knowledge required to
manage time effectively, minimizing
distractions to maintain productivity,
prioritize work appropriately, and meet
deadlines with situational awareness
1
- Demonstrate knowledge required to manage time effectively, minimizing distractions to maintain productivity, prioritize work appropriately, and meet deadlines with situational awareness
Demonstrate ability to adapt to changing
organizational landscape.
1
Demonstrate ability to adapt to changing
organizational landscape.
1
- Demonstrate ability to adapt to changing organizational landscape.
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