Fundamentals of the role. How the role has evolved over the past years ● Responsibilities of the role ● Learn the scope of responsibility for the day-to-day facilities operations ● Learn how to use different card key systems. Create users, assign keys ● Learn about the different software for maintenance ticketing ● Create maintenance tickets, monitor completion and closing them on timely fashion ● Become proficient in the creation of shelter in place and evacuation processes ● Be able to create signs and make policy available about emergency evacuations and shelter in place ● Plan and implement evacuation drills and shelter in place ● COVID Protocols ● Understanding government emergency codes ● Functional use of building spaces and fundamentals of commercial leases ● Set-up work spaces from planning to implementation. Alteration of office areas and organization of equipment and furniture

● Learn and become functional in the use of Microsoft office suite (Word, PowerPoint, Excel) ● Functional use of Google Suite (administration of Google email, Google docs, Google Meet, Google ● Functional use of design tools like Canva ● Use boilerplate materials

Become proficient in using workplace communication tools such as Slack for business including how to create commands using the Slack bot, create channels, trainings, videos and make phone calls ● Become proficient in the management of Web conferencing tools (Webex, Microsoft Teams, Zoom, GoogleMeets) ● Learn how to be functional with project management tools like Asana, Wrike, Jira, and others ● Presentation skills: Creation of PPT, Keynote decks, public speaking ● Business etiquette ● Effective presentations ● Communicates effectively in the workplace ● Setting up company meetings ● Setting up screens and casting

Company signage: what is needed, how to create, where to post ● Write a key card policy ● Create forms for personnel onboarding and offboarding documentation ● Learn to write an organization handbook ● Post and disseminate Human Resources information from Department of Labor and others ● Reading and understanding contracts and Service Level Agreements with vendors

● Learn organization skills, color coding for priority, creating tasks lists, project management strategies ● Agile practices in the real world o Understanding ceremonies: standups o Kanban Boards o Prioritizing Work

● Understanding and using Jira and other ticketing systems to respond to employee needs ● Booking travel using online administrative systems ● Ordering supplies and other materials online (Amazon for business, Best Buy for Business, Google for Business, Apple for Business and others

Security ● Social engineering hacking and how to prevent it ● Network rooms and how to keep them secure ● Network fundamentals ● Managing IT contractors and vendors knowing what questions to ask and what tools to monitor ● Basic troubleshooting of wifi, screens, and other electronics ● Key card troubleshooting ● Basic computer troubleshooting

Understands the responsibility of the office manager embodying the vision, mission, and values of an organization ● Apply organization values, mission and vision in every action from the way staff and visitors are greeted to written communications, policies and processes ● Customizing the workspace: ● Culture in the physical space ● Functionality of the space ● How does the office space help the organization achieve its mission and goals? ● Learn to apply best practices foster a positive, professional, and inclusive environment ● Handling and solving conflict in the workplace ● Legal ● Practice

Leadership and management fundamentals ● Strategies to manage effectively multiple requests ● How to react at times of crisis ● Learn to be resilient in a fast pace environment ● Learn to share frustrations in a constructive and effective manner ● Adjusting to change ● Owning goal setting and evaluation ● Learning to have positive interactions with all organization stakeholders including top management, with C suite, staff, and visitors/clients ● Discretion and confidentiality in the workplace • Attire • Provide and seek feedback

Learns to provide and seeks feedback ● Learns to set up boundaries and make decisions quickly ● Joins professional organizations or meet ups ● CPR certification