Pharmacy Technician

River Valley Workforce Institute

New Hampshire (OA)

Documents

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Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Participates in processing prescription orders, which may include entering information into the prescription management system and verifying and editing information as appropriate. May also be responsible for verifying insurance information and insurance eligibility and for consulting with a Pharmacist for clarification of ambiguous or incorrect prescriptions, if necessary or for greeting patients and/or for prescription pick up and retail sales.

Participation in team discussions/meetings

Follows appropriate data entry processes and accurately enters information into appropriate systems. Data entry may include entering or verifying patient, prescription, and insurance information to ensure accuracy and reimbursement. Also provides support to other health care professionals within the scope of their practice to provide on-time, accurate treatment to patients in the inpatient and ambulatory settings.

Focus in team discussions/meetings

Participates in the preparation, when applicable, and distribution of medication to the inpatient and ambulatory practice areas at D-H, following quality control, quality assurance, and legal procedures.

Focus during independent work

Works consistently to meet all benchmark expectations which include productivity, accuracy, and patient satisfaction and Health Information Protection Assurance Act (HIPAA) compliance.

Openness to new ideas and change

Participates as directed in drug inventory maintenance, restocking, and periodic inventory processes.

Ability to deal with ambiguity by exploring, asking questions, etc.

Adheres to D-H policies and procedures, including attendance and dress code.

Knows when to ask for help

Maintains professional development through participation in internal and external education opportunities, including an understanding of the D-H organizational structure.

Able to demonstrate effective group presentation skills

Maintains CPhT certification through successful completion of all continuing education requirements.

Able to demonstrate effective one-on-one communication skills

Maintains an acceptable attendance record
Reports to work on time
Completes assigned tasks on time
Uses appropriate language
Demonstrates respect for patients, co-workers and supervisors
Demonstrates trust, honesty and integrity
Requests and performs work assignments without prompting
Appropriately cares for personal dress, grooming and hygiene
Maintains a positive attitude
Cooperates with and assists co-workers
Follows instructions/directions
Able to work under supervision
Able to accept constructive feedback and criticism
Able to follow safety rules
Able to take care of equipment and work place
Able to keep work area neat and clean
Able to meet supervisor's work standards
Able to not let personal life interfere with work
Adheres to work policies/rules/regulations

Related Instruction Outline

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