1. Describe workplace structure. 2. Describe workplace policies and procedures; general and 3. Information Technology (IT) -related. 4. Demonstrate an understanding of general ideas regarding workplace ethics, interpersonal communication, and personal safety. 5. Demonstrate efficient basic task/time management, status reporting, work order updates, team participation. 6. Demonstrate ability to communicate technical ideas/concepts when assisting users unfamiliar with IT jargon.

1. Identify and record customer/user/stakeholder requirements. 2. Compile set of potential actions users may take in a system. 3. Compose requirement specifications (if applicable).

1. Identify and record requirements. 2. Recognize computer hardware and demonstrate knowledge of same. 3. Identify potential security threats and other vulnerabilities which may arise.

1. Set up programming environment to be used with selected software, such as: C++, Java, Python, etc. 2. Input and store data; name and define 4 main data types: a. string b. integer c. floating-point number d. Boolean 3. Convert data from one type to another. 4. Recognize and correct errors. 5. Perform operations, such as: arithmetic, assign values, compare values, find truth (logic), set order. 6. Make lists: write, change, fix, set, retrieve. 7. Construct branch choices. 8. Write loops, including breaks and skips. 9. Create and store custom functions. 10.Import functions (if applicable). 11.Write various types of sorting algorithms. 12.Import pre-defined functionality into programs.

1. Write interface code to produce display messages, gather entries, check boxes, and add images to applications. 2. Develop applications; tests and deploy applications on different operating systems (if applicable).

1. Develop new software. 2. Troubleshoot programs. 3. Train end users (if applicable)

1. General Workplace Safety 2. First Aid & CPR (minimum 6.5 hours every 3 years) 3. Right-to-Know/ Safety Data Sheets (SDS) 4. Sexual Harassment Prevention Training – must comply with section 201-g of the Labor Law)

1. Hardware 2. Peripherals 3. Software installation 4. Operating Systems, e.g., Microsoft, MacOS 5. Troubleshooting 6. Programming Languages, e.g., Java, C++, Python 7. Cybersecurity

1. Technical Support Communication 2. Time Management 3. Basic Project Management 4. Team and Supervisor Communication Skills 5. Customer Service Fundamentals