Medical Assistant

Dartmouth Hitchcock Medical Center

Vermont (SAA)

Documents

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Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Clinical - Evaluate daily patient list for necessary health maintenance updates, pend immunizations/labs/drug refills; enter reason for visit, review/update allergies, medication list; enter vital signs, access/complete appropriate questionnaires, prep notes (scribe) for provider

Participation in team discussions/meetings

Clinical - Perform room disinfection, set-up PAP/wet prep/sterile field, draw up lidocaine, stock

Focus in team discussions/meetings

Clinical - Perform/document orthostatic BPs, immunization administration (IM/SQ)/documentation, PPD plant, suture removal, irrigation - ear, phlebotomy, capillary puncture, visual acuity

Focus during independent work

Clinical - Performs appropriate POCT including urinalysis, C/S, urine pregnancy, rapid strep, rapid flu, glucometer, HgbA1C, PT/INR, FIT

Openness to new ideas and change

Clinical - specimen collection – wound, throat, nasopharyngeal, clean catch

Ability to deal with ambiguity by exploring, asking questions, etc.

Efficiently operate medical equipment including scales, nebulizer, spirometer, peak flow meter, hearing test, EKG, bladder scanner

Knows when to ask for help

Admin - Prior authorizations, medication refills, referrals from in baskets; IDX-scheduling

Able to demonstrate effective group presentation skills

Maintains professional development through participation in internal and external education opportunities

Able to demonstrate effective one-on-one communication skills

Maintains NHA certification through successful completion of all continuing education requirements.

Maintains an acceptable attendance record

Reports to work on time
Completes assigned tasks on time
Uses appropriate language
Demonstrates respect for patients, co-workers and supervisors
Demonstrates trust, honesty and integrity
Requests and performs work assignments without prompting
Appropriately cares for personal dress, grooming and hygiene
Maintains a positive attitude
Cooperates with and assists co-workers
Follows instructions/directions
Able to work under supervision
Able to accept constructive feedback and criticism
Able to follow safety rules
Able to take care of equipment and work place
Able to keep work area neat and clean
Able to meet supervisor's work standards
Able to not let personal life interfere with work
Adheres to work policies/rules/regulations

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