Apprentices will learn skills to provide exceptional customer service, to handle difficult conversations and to respond to customer needs/wants. After satisfactory completion of the course, apprentices' will have earned the Certified Customer Service Professional (CCSP) designation.

In this Introduction to Human Anatomy & Medical Terminology course, apprentices' will uncover the wonderful diversity of the 11 body systems while learning about the medical language that is used to describe them, and the translation of medical records used in the field of healthcare. Modules include: Introduction to Medical Terminology; Introduction to Anatomy, Physiology and Pathology; Cells — The Foundation of Life; The Human Body; Integumentary System; Skeletal System; Muscular System; Nervous System; Special Senses; Endocrine System; Cardiovascular System; Blood and Immune Systems; Respiratory System; Digestive System; Urinary System; and Reproductive System.

This course will introduce the apprentices to the Healthcare industry, its environment along with the day to day skill set and knowledge required to fulfill a position as a Medical Administrative Assistant. Lessons include Professional Behavior, Medicine and the Law, HIPAA and HITECH Regulations, Ethics, Communication and Interpersonal Skills, Patient Education, Written Communication and Correspondence, Telephone Techniques and Etiquette, Appointment Scheduling, Daily Operations, Patient Intake and Processing, Technology in the Medical Office, Managing Medical Records, Health Information Management, Health Insurance Basics, Basics of Coding, Medical Reimbursement Basics, Patient Accounts and Collections, Accounting and Bookkeeping, and Banking Services and Procedures.

Clinical Medical Assisting is a comprehensive course with insight and focus on patient care in the healthcare facility, providing foundational knowledge required of an allied healthcare professional. ideo-based lessons include fundamentals of clinical medical assisting with emphasis on infection control, vital signs, the clinical laboratory, general and specialty physical examinations, urinalysis, microbiology, immunology, nutrition, cardiopulmonary diagnostic testing, pharmacology, medication administration, phlebotomy, hematology, surgical procedure assisting and emergency preparedness. Topics related to diversity, patient interaction, documentation and communication will be addressed. throughout each lesson, the role of the clinical medical assistant will be presented and explained as applicable to patient education and legal & ethical issues.