1. Demonstrate knowledge of common computer hardware and interfaces.

1. Demonstrate knowledge of basic networking concepts.
2. Demonstrate skills required to configure and troubleshoot network connectivity.

1. Demonstrate knowledge of cloud computing concepts, including cloud storage and security configurations.
2. Demonstrate skills required to configure cloud storage.

1. Demonstrate knowledge of basic enterprise security concepts.
2. Demonstrate knowledge of how to best secure data, e.g. data encryption, RBAC, etc.
3. Demonstrate skills required to troubleshoot application security issues.

1. Demonstrate knowledge of ticketing systems and documentation procedures.

1. Demonstrate knowledge of network topologies and network types.
2. Demonstrate knowledge of ports, protocols, and services, as well as their purpose.
3. Demonstrate knowledge of basic software or cloud architecture concepts.
4. Demonstrate knowledge of cloud concepts and connectivity alternatives.

1. Demonstrate knowledge of secure application development, deployment, and automation concepts.
2. Demonstrate knowledge of security concerns related to several types of vulnerabilities.
3. Apply security practices throughout the Software Development Lifecycle.

1. Evolve and define architecture, leveraging the knowledge and experience of the team to design optimal user experiences defined by principles of smart simplicity, scalability and operational sustainability.
2. Demonstrate knowledge of Continuous Integration (CI) such as the benefits of frequent merging of code, the creation of build artifacts and ensuring all tests pass, with automation throughout and including common tooling.
3. Build and operate a Continuous Integration (CI) capability, employing version control of source code and related artifacts.
4. Demonstrate knowledge of designing and deploying infrastructure as code
5. Demonstrate knowledge of automation techniques, such as scripting and use of APIs.
6. Provision infrastructure using APIs.
7. Automate tasks where it introduces improvements to the efficiency of business processes and reduces waste, considering the effort and cost of automation.

1. Ability to focus on the user experience and translate user needs into deliverable tasks, writing clear, concise and unambiguous user stories that the whole team can understand.
2. Demonstrate knowledge of the process to review and provide input to design specifications.
3. Demonstrate knowledge of and ability to work in the organization’s application development process (i.e. Agile development).
4. Demonstrate knowledge of how to review code as part of a peer group, revising and adapting solutions to implement feedback.
5. Demonstrate knowledge of the coding languages used by the organization.
6. Ability to write and document code in some of the coding languages used by the organization, including engaging in productive paired programming

1. Ability to follow test best practices to ensure appropriate test coverage.
2. Ability to perform unit testing and rework code.
3. Knowledge of the process for developing a test plan.
4. Ability to perform validation testing.
5. Knowledge of how to support user acceptance testing.

1. Demonstrate knowledge of immutable infrastructure and how it enables continuous refreshing of software, namely the updating of the operating system, container and security patching.
2. Deploy immutable infrastructure.
3. Navigate and troubleshoot stateful distributed systems, in order to locate issues across the end-to-end service.
4. Demonstrate knowledge of the principles of distributed Source Control, including how to exploit the features of the tool, such as branching.
5. Implement and improve release automation & orchestration, as part of a continuous integration and continuous delivery pipeline, automating the delivery of code from source control to the end users and ensuring that team(s) are able to deploy new code rapidly and safely.
6. Observe and understand the state of software and systems through observability, exploring properties and patterns not defined in advance.
7. Demonstrate knowledge of monitoring and alerting technologies and an awareness of the insights that can be derived from the infrastructure and applications - collecting logs and metrics, configuring alerting thresholds, firing alerts and visualizing data.
8. Install, manage and troubleshoot monitoring tools.
9. Interpret logs and metrics data within the appropriate context to identify issues and make informed decisions.

1. Demonstrate a basic understanding of the employer’s corporate structure and business model, including its product and services portfolio, its primary customers, and its top competitors.
2. Demonstrate a basic knowledge of the employer’s brand messaging, its value proposition in the marketplace, and key success metrics.
3. Demonstrate knowledge of the business value of DevOps in terms of Time, Cost, Quality, with an emphasis on building in internal Quality throughout the lifetime of the product.

1. Accept ownership of changes and embody the DevOps culture of 'you build it, you run it'.
2. Strive for continuous improvement.
3. Demonstrate ability to manage stress and other emotions in the workplace to reduce conflict, foster collaboration, and promote wellness.
4. Demonstrate skills required to take and give productive critical feedback.
5. Demonstrate skills required to problem-solve using critical thinking, clarifying questions, and knowing when to escalate a situation to a superior.
6. Demonstrate skills to explain complex issues to non-technical customers without jargon or blaming.
7. Demonstrate ability to conduct oneself with integrity, professionalism, and in accordance with organization policy and procedure.
8. Demonstrate skills to communicate with colleagues, managers, and end users effectively and clearly, in a timely manner.
9. Demonstrate ability to use language, tone of voice, and non-verbal communication to neutralize conflict in the workplace.
10. Demonstrate skills required to collaborate effectively with team members from across the organization e.g. sharing best practice, pairing with team members, learning from others and engaging in peer review practices.
11. Demonstrate ability to use respectful cross-cultural communication to work successfully across the organization and with diverse coworkers.
12. Demonstrate knowledge required to manage time effectively, minimizing distractions to maintain productivity, prioritize work appropriately, and meet deadlines with situational awareness.
13. Demonstrate ability to adapt to changing organizational landscape and different organizational cultures (both internal and external).
14. Invests time and effort in their own development, recognizing that technology evolves at a rapid rate.

General IT knowledge – Working knowledge of operation systems like Linux, scripting, automation, programming languages, and software lifecycles. Networking – Understanding of networking concepts, protocols, and security. Security – Knowledge of security fundamentals such as identity, authentication, authorization, AWS’ shared responsibility model, and web access firewalls. Cloud environment (such as AWS or Azure) – Application of core cloud services in the area of compute, storage and networking, For AWS, this would include EC2, S3, IAM, VPC, Lambda, Cloud Formation, RDS, and Route 53. Databases – Fundamental understanding of database concepts. AWS Certified Cloud Practitioner Practice (or similar courseware) Pass Certified Cloud Practitioner Practice exam (or similar exam) – Highly recommend passing this exam before beginning on-the-job training

Introduction to Scripting or Programming Language course (i.e., Python, Java, C++, Terraform) Containerization technologies (i.e., Docker) Orchestration technologies (i.e., Kubernetes) Source code management technologies (i.e., Git) Introduction to the application development process (i.e., Agile, waterfall) Creating a DevOps support environment (specific to the workplace)