1. Deploy and manage Linux distributions/ Windows Server
2. Update and monitor system components
3. Storage solution management
4. Manage file and print services
5. Security encryption and audit configuration
6. Monitor and configure network services
7. Create availability and disaster recovery plan(s)
8. Troubleshoot server issues and package compatibility

1. Implement and manage network solutions
2. Installing/uninstalling using package managers
3. Building software components from source repositories
4. Clustering and virtualization options for Linux systems
5. Configuring virtual machines using e.g., VirtualBox, VMWare, Xen
6. Balance network load

1. Configure domain controller(s)
2. Implement and manage group policy
3. Maintain active directory domain services
4. Supervise and monitor active directory certificate and rights management
5. Research past resolutions and clean up notes/records on architecture and data flow diagrams or related documents

1. Plan and configure mailbox and client access servers
2. Manage groupware and services (e.g., Zimbra, Horde, OpenXchange)
3. Work within existing task assignment and record-keeping systems
4. Open, respond, manage, and close tickets
5. Document resolution information
6. Update documentation on configuration and status of servers

Completion of the CompTIA Linux+ Certification or Linux Professional Institute LPIC 1 Certification or comparable training as agreed to by employer

Completion of the CompTIA Network+ Certification or comparable training as agreed to by employer

Completion of the Linux Foundation Certified System Administrator (LFCS) Certification or Completion of the Linux Professional Institute LPIC 2 Certification or comparable training as agreed to by employer

1. Networking Concepts a. Explain the purposes and uses of ports and protocols. b. Explain devices, applications, protocols and services at their appropriate OSI layers. c. Explain the concepts and characteristics of routing and switching d. Given a scenario, configure the appropriate IP addressing components. e. Compare and contrast the characteristics of network topologies, types and technologies. f. Given a scenario, implement the appropriate wireless technologies and configurations. g. Summarize cloud concepts and their purposes. h. Explain the functions of network services. 2. Infrastructure a. Given a scenario, deploy the appropriate cabling solution. b. Given a scenario, determine the appropriate placement of networking devices on a network and install/configure them. c. Explain the purposes and use cases for advanced networking devices. d. Explain the purposes of virtualization and network storage technologies. e. Compare and contrast WAN technologies. 3. Network Operations a. Given a scenario, use appropriate documentation and diagrams to manage the network. b. Compare and contrast business continuity and disaster recovery concepts. c. Explain common scanning, monitoring and patching processes and summarize their expected outputs. d. Given a scenario, use remote access methods. e. Identify policies and best practices. 4. Network Security a. Summarize the purposes of physical security devices. b. Explain authentication and access controls. c. Given a scenario, secure a basic wireless network. d. Summarize common networking attacks. e. Given a scenario, implement network device hardening f. Explain common mitigation techniques and their purposes. 5. Network Troubleshooting and Tools a. Explain the network troubleshooting methodology. b. Given a scenario, use the appropriate tool c. Given a scenario, troubleshoot common wired connectivity and performance issues. d. Given a scenario, troubleshoot common wireless connectivity and performance issues e. Given a scenario, troubleshoot common network service issues.

1. Hardware and System Configuration a. Explain Linux boot process concepts. b. Given a scenario, install, configure, and monitor kernel modules. c. Given a scenario, configure and verify network connection parameters. d. Given a scenario, manage storage in a Linux environment. e. Compare and contrast cloud and virtualization concepts and technologies. f. Given a scenario, configure localization options. 2. Systems Operation and Maintenance a. Given a scenario, conduct software installations, configurations, updates, and removals. b. Given a scenario, manage users and groups. c. Given a scenario, create, modify, and redirect files. d. Given a scenario, manage services. e. Summarize and explain server roles. f. Given a scenario, automate and schedule jobs. g. Explain the use and operation of Linux devices. h. Compare and contrast Linux graphical user interfaces. 3. Security a. Given a scenario, apply or acquire the appropriate user and/or group permissions and ownership b. Given a scenario, configure and implement appropriate access and authentication methods. c. Summarize security best practices in a Linux environment. d. Given a scenario, implement logging services. e. Given a scenario, implement and configure Linux firewalls. f. Given a scenario, backup, restore, and compress files. 4. Linux Troubleshooting and Diagnostics a. Given a scenario, analyze system properties and remediate accordingly. b. Given a scenario, analyze system processes in order to optimize performance. c. Given a scenario, analyze and troubleshoot user issues. d. Given a scenario, analyze and troubleshoot application and hardware issues. 5. Automation and Scripting a. Given a scenario, deploy and execute basic BASH scripts. b. Given a scenario, carry out version control using Git. c. Summarize orchestration processes and concepts.

1. Server machine roles 2. Considerations in managing servers vs. desktop/laptop workstations 3. Clustering, distributed roles, and virtualization concepts 4. Managing storage solutions and network-attached storage 5. Understanding essential services 6. Monitoring and troubleshooting server applications and services 7. Configuring file and print services 8. Introduction to network services and applications 9. Configuring encryption and auditing 10. Deploying and maintaining server images 11. Implementing software updates and security patches 12. Monitoring server logs and error reports

1. Introduction to user access levels, group policies, and tree hierarchies 2. Overview of Active Directory, LDAP, and other group tools 3. Configuring user account permissions and enforcing password and security requirements 4. Managing domain controllers and forests 5. Implementing a group policy infrastructure 6. Managing user desktops with group policy 7. Automating domain directory service administration

1. Implementing advanced network services (special roles, unusual routing protocols) 2. Implementing advanced file services and configuration options (including cloud-connected storage) 3. Implementing Dynamic Access Control 4. Implementing distributed LDAP/Kerberos/Active Directory domain services deployments, sites, replication, certificate services, rights management 5. Implementing network load balancing 6. Implementing failover clustering

1. Working with a ticket management system 2. Documentation methods, policy resources, and implementing standard operating procedures 3. Opening, closing, resolving requests 4. Inventory management and asset control 5. Implementing business continuity and disaster recovery plans 6. Risk management basics 7. Software license management tools and general requirements 8. Client relationship management