Staff Services Analyst

DGS, SEIU Local 1000, and Bakersfield College Custodian to Office Administration Joint Apprenticeship Committee

California (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

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Skills

General Practices - Foundations

Demonstrate a working understanding of the organization’s structure, personnel rules, and responsibilities.
Demonstrate a general understanding of work ethics, interpersonal communications, and related policies. Demonstrates the ability to understand and practice safety procedures and rules.
Demonstrate a working understanding of the goals, mission, and vision of the organization.
Demonstrate a working understanding of the organization’s business structure to include policies, practices, and procedures that support the organizational workload, and the tasks included therein.

General Practices - Technology Literacy

Demonstrate a working knowledge of how to operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Example On-the-Job Duties: Identify components of computer and phone systems. Copying and faxing duties. Utilize computer and phone systems to create documents or send communications.
Demonstrate a working knowledge of how to employ computer applications to carry out assigned tasks and perform basic office functions. Example On-the-Job Duties: typing, dictation and transcription, composition of correspondence, document preparation, and electronic mailing.

General Practices - Interpersonal Communication Skills

Demonstrate an ability to prepare effective communications professionally. Example On-the-Job Duties: Record information from meetings or other formal proceedings, prepare documentation for contracts, transactions, or regulatory compliance.
Demonstrate the ability to compute, record, and proofread data and other information. Example On-the-Job Duties: Prepare agendas, record, and transcribe meeting minutes, etc.
Demonstrate competencies in interpersonal communication, oral communication, and customer service abilities. Example On-the-Job Duties: Provide oral and written analysis of data, processes, and procedures.

General Practices - Information Management and Analysis

Demonstrate a working ability to quantify and utilize information to support the organization. Example On-the-Job Duties: Identify trends and patterns and create reports for analysis.
Demonstrate an ability to create, maintain, and enter information into databases. Example On-the-Job Duties: Electronic records management, data entry, etc.
Demonstrate an ability to analyze records, business activities, and processes. Example On-the-Job Duties: Gather and present information based on business needs versus individual employee desires.
Demonstrate an ability to manage time professionally, set appointments, and schedule events to support organizational objectives. Example On-the-Job Duties: Demonstrate Completed Staff Work with a focus on project management and timelines.

General Practices - Project Management

Demonstrate an ability to create high-level project management through Completed Staff Work. Example On-the-Job Duties: Identify issues, create solutions and alternatives, provide timelines and resource requirements for solution implementation.
Demonstrate an ability to understand and analyze business requirements and identify potential solution issues. Example On-the-Job Duties: consult with unit management and personnel to identify, document, and define business needs and objectives and scope of impact of solutions.
Demonstrate focused customer service by engaging in needs assessments and assessments of customer and peer satisfaction. Example On-the-Job Duties: Engaging with customers and peers to receive or convey information, communicating in a manner appropriate for the needs of the customer.

Demonstrating Proficiency

Demonstrate knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
Demonstrate the communication skills required to carry out clerical responsibilities, such as: knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar, understanding written sentences and paragraphs in work related documents.
Demonstrate the project management and data analysis skills required to carry out analytical responsibilities, such as: knowledge of principles and processes for providing services. This includes customer and peer needs assessment, meeting quality standards for services, evaluation of issue-solution appropriateness, and communicating effectively in orally and in writing as appropriate for the needs of the audience.

Related Instruction Outline

Staff Services Analyst

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