1. Demonstrate the ability to assist customers with their requests.
2. Listen attentively, respond in a professional manner and communicate clearly.
3. Demonstrate the ability to receive information and to verify the information is complete.

1. Repackages liquids, tablets, capsules, etc. into specified quantities and various size containers.
2. These operations consist of taking pharmaceuticals from bulk stock containers, filling smaller containers and making up and applying appropriate labels.
3. This work requires skill in the operation of such pharmacy equipment as the tablet and capsule packaging machine liquid bottling machine, and labeling machines.

1. Assembles and packages drugs and supplies for distribution in patient bins, to wards, outpatient clinics and affiliated services.
2. If the item is not available in the requested amount, makes necessary computations to provide order in different unit of measure.
3. Labels non-unit of use items with non-unit dose labels and labels the container to indicate how much to use for a dose.

1. Follows standardized formulas and procedures in weighing, measuring, and mixing bulk quantities of routinely used pharmaceuticals, e.g., solutions, ointments, powders, Alcohol.
2. Technicians must be proficient in operating such equipment as precision balances and crimping machine.
3. They must also be highly skilled in the techniques of addition of ingredients.
4. Technicians performing bulk compounding must be able to recognize commonly used ingredients by color, texture and odor.
5. After work is completed, technicians may perform standard assays on products before they are packaged and labeled.

1. Receives supplies and checks receipts against requisitions.
2. Checks for shortages, tampering, breakages, deterioration, and date of expiration.
3. Selects proper storage area for pharmaceuticals, e.g., poisons, flammables, perishables, controlled substances, etc.
4. Storage procedures range from placing stock on regular stock shelf to a variety of special procedures such as refrigeration, temperature and light control, etc.
5. Rotates supplies to insure freshness, checks on acceptable levels of stock, and may order supplies.

1. Prepares sterile solutions, e.g., irrigating saline solutions and tubes, applies a knowledge of rigid aseptic techniques in the preparation and handling of such solutions, and in the sterilizing and handling of all equipment used, e.g., filtering apparatus, semi-automatic transferring devices, and containers for storing the finished products.
2. Work involves measuring, weighing and mixing ingredients and preparing quality control labels.

1. Receives physicians’ orders for the intravenous additive solutions, computes amount of solutions and drugs to be used.
2. Sets up amounts to be mixed and performs a visual inspection of completed products.
3. Order and final product are checked by a pharmacist.

Apprentices will learn skills to provide exceptional customer service, to handle difficult conversations and to respond to customer needs/wants. After satisfactory completion of the course, apprentices' will have earned the Certified Customer Service Professional (CCSP) designation.

In this Introduction to Human Anatomy & Medical Terminology course, apprentices' will uncover the wonderful diversity of the 11 body systems while learning about the medical language that is used to describe them, and the translation of medical records used in the field of healthcare. Modules include: Introduction to Medical Terminology; Introduction to Anatomy, Physiology and Pathology; Cells — The Foundation of Life; The Human Body; Integumentary System; Skeletal System; Muscular System; Nervous System; Special Senses; Endocrine System; Cardiovascular System; Blood and Immune Systems; Respiratory System; Digestive System; Urinary System; and Reproductive System.

The apprentices' will be provided didactic coursework in the areas of prescription processing, pharmacy nomenclature, biopharmaceutics and drug activity, dosage calculations, and common mathematical formulas and conversions. Consideration of drug routes and formulations includes tablets and capsules, liquid prescriptions, parenteral and enteral, and insulin and syringes. To better understand the business side of pharmacy world apprentices' will learn about HIPAA, drug regulation and control, inventory management, financial considerations, legal and ethical issues, sterile and non-sterile compounding, and units of measurement. Throughout the course the apprentices' will perform realistic pharmacy simulations that duplicate tasks performed in the work environment. The didactic component of the RX3000 Program is designed to provide instruction, theory, and knowledge of the pharmacy profession to the apprentices as they progress through their courses. The different knowledge based areas that the student will be exposed to consist of the areas of: Origins of medicine, pharmacy law, HIV and AIDS, pharmacy terminology, reference and research tools, medication order processing, dosage forms, routes of administration, medical coding, billing, and reimbursement, Medication Therapy Management, Rick Evaluation and Mitigation Strategy, basic pharmaceutics and drug activity, inventory management, sterile and non-sterile compounding regulations, pre-packaging, HIPAA and HI-TECH Privacy Act, drug regulation and control, pharmacy equipment, medication formulation, emergency preparedness, safety and aseptic technique, patient empathy and effective communication, units of measurement, pharmaceutical terminology, dosage LI 4,1" calculations, the metric system, and common mathematical formulas and conversions. The Simulation 'Component of the RX3000 Program is designed to provide hands on experience for the apprentices' 'with different scenarios that will be performed by the pharmacy technician in various practice settings. In this portion of the course, apprentices' will watch demonstrations of their instructor performing various activities in which they will have to perform for evaluation and grading of accuracy, as well as being able to explain the steps properly with detailed explanations. Some of the simulations the [apprentices' will be performing are hazardous waste disposal, prescription processing, sterile and non-sterile compounding, laminar flow hood cleaning and aseptic technique, proper gowning procedures, hand washing and gloving, prepackaging and unit dose preparations, reconstitution of antibiotics and injectable medications, oral liquids, parenteral preparations, chemotherapy preparations, narcotic preparations, large and small volume preparations, ampule preparations, and total parenteral nutrition.