Pharmacy Technician, Retail Store

Anonymous

National (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Compliance & New Hire/Clerk Rx Training

Understand the culture at CVS - how we do things and what's important to us - as well as CVS's Service standards - what excellent service looks like and how to deliver it
Understand key responsibilities of CVS Health colleagues and provides appropriate guidance for colleagues looking for the right solutions to ethical questions or issues
After completing this course, you will be able to follow guidelines when using social media as a colleague of CVS Health
Understand company policies, procedures and resources
Comply with the CVS Health Attendance Policy
Define workplace violence
Recognize behaviors of concern
Identify the five steps to respond to violent events
Utilize store culture as a tool to reduce workplace violence
List available options to report violent incidents or report a behavior
Be compliant with laws regarding Minor employee work restrictions
Be compliant with laws regarding Americans with Disabilities Act
Be compliant with laws regarding Sale of age restricted products and money orders/money grams
Be compliant with laws regarding HIPAA (non-pharmacy employees)
Be compliant with laws regarding Third Party billing
Understand the value and benefits of the ExtraCare Program, including how to properly convey the benefits of the program to the customer
Recognize how a compliance program operates
Recognize how compliance program violations should be reported
Process basic register transactions and how to provide good customer service at the checkout
Understand the procedures for processing customer refunds and the customer skills involved in successfully managing these more complex transactions
Define the different types of confidential information in your workplace
Understand why it is important to protect confidential information
Be familiar with the best practices on safeguarding confidential information
Be knowledgeable on additional security measures you can take to protect confidential information
Understand your responsibilities related to the privacy and security of confidential information
Define money laundering
Identify and know where to communicate suspicious activity, including fraud
Comply with company policy and limits surrounding prepaid products
Policies and requirements regarding controlled substances
The importance of verifying that each prescription is valid
Ways to identify forged and altered prescriptions
Dispensing guidelines for narcotic drugs
Recordkeeping requirements for controlled substances
Diversion and diversion trends
How to report thefts and losses of controlled substances

Related Instruction Outline

Related Instruction Content

Training Provider(s):

CVS Health

RI hours

New Colleague Compliance Training

CVS Health Store and Distribution Center Code of Conduct Training

CVS Caremark Employee Handbook

Preventing Money Laundering: Pharmacy Version

Privacy Training

Safety General Awareness and Emergency Procedures Plan Training

CVS Health Attendance Policy Acknowledgement

Recognizing and Preventing Workplace Violence

DEA & Pharmacy Regulatory Training for Pharmacy Support Staff

PSE/E Training for New Hires

Introduction to Pharmacy

Pharmacy Basics

Introduction to Pick-up

Introduction to Production

Foundations of Pharmacy

Foundations of Pick-up and Production

Pick-up On-the-Job Training

ExtraCare Pharmacy & Health Rewards

Introduction to Inventory Management

CFRx for Inventory Management

Compounding and Processing Non-Sterile Preparations

Safe Production and Production Safety Zone Video Acknowledgement

Professional Practices Quality Assurance Standards

Basic Inventory Management On-the-Job Training

Production On-the-Job Training

Utilizing Pharmacy Automation Robots

Introduction to Drop-off

Third Party Plans and Cards

Medicare Part B Retail Pharmacy Training

iPLEDGE REMS Program Training for Pharmacy Support Staff

myStore Health Accepting Prescriptions

Advanced Drop-off

Foundations of Drop-off

Advanced Drop-off

Drop-off On-the-Job Training

Prescriber Search Enhancements

Introduction to Drive-thru

Drive-thru On-the-Job Training

Changing Lives with Patient Care: Part 1

Changing Lives with Patient Care: Part 2

ScriptSync

ScriptSync On-the-Job Training

Patient Care in Action

Delivering Patient Care

Med D: Prescription Plans

Saving Patients Money: Prescription Savings Portal & Rx Savings Finder

Waiting Bin Maintenance

Advanced Inventory Management

Inventory Management Scenarios

Advanced Inventory Management On-the-Job Training

Meal and Rest Period Training

Digital Adoption Overview

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