1. Laptop and desktop component installation and configuration
2. Audio & video installation and configuration
3. Peripheral installation and configuration
4. Cloud infrastructure architecture configuration
5. Troubleshoot hardware issues
6. Perform inventory management and asset control

1. Wired network device installation and configuration
2. Wireless network device installation and configuration
3. Network service management
4. Monitor network performance and security
5. Troubleshoot network issues

1. Operation system deployment and configuration
2. Cloud/hybrid cloud migration and configuration
3. Desktop software application installation
4. Malware client security software management
5. Backup and restore data
6. User access control and permissions
7. Troubleshoot operating system and software application issues

1. Open, manage and close trouble tickets
2. Purchasing and license management
3. Research issue resolution
4. Document issue resolution

CompTIA A+ Certification or comparable training as agreed to by employer

CompTIA Network+ or comparable training as agreed to by employer

Industry recognized platform certification(s) or comparable training as agreed to by employer

1. Understanding and configuring PC (Personal Computer) Hardware: a. Configure and apply BIOS (Basic Input/ Output System) settings b. Differentiate between motherboard components, their purposes and properties c. Compare and contrast RAM (Random Access Memory) types and features d. Install and configure expansion cards e. Install and configure storage devices and use appropriate media f. Differentiate between various CPU (Central Processing Unit) types and features and select appropriate cooling method g. Compare and contrast various connection interfaces and explain their purpose h. Install an appropriate power supply based on a given scenario i. Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs j. Given a scenario, evaluate types and features of display devices k. Identify connector types and associated cables l. Install and configure various peripheral devices 2. Introduction to Networking a. Identify types of network cables and connectors b. Categorize characteristics of connectors and cabling c. Explain properties and characteristics of TCP/IP (Transmission Control Protocol/ Internet Protocol) d. Explain common TCP and UDP (User Datagram Protocol) ports, protocols and their purpose e. Compare and contrast wireless networking standards and encryption types f. Install, configure and deploy a SOHO (Small Office Home Office) wireless/ wired router using appropriate settings g. Compare and contrast network devices, their functions and features h. Given a scenario, use appropriate networking tools 3. Laptops a. Installing and configuring laptop hardware and components b. Compare and contrast components within the display of a laptop c. Compare and contrast laptop features 4. Printers a. Explain the differences between the various printer types and summarize the associated imaging process b. Given a scenario, install and configure printers c. Given a scenario, perform printer maintenance 5. Operational Procedures a. Given a scenario, use appropriate safety procedures b. Explain Environmental impacts and the purpose of environmental controls c. Given a scenario, demonstrate proper communication and professionalism d. Explain the fundamentals of dealing with prohibited content/ activity

1. Network Architecture a. Explain the functions and applications of various network devices b. Compare and contrast the use of networking services and applications c. Install and configure networking services & applications d. Explain the characteristics and benefits of WAN (Wide area Network) solutions e. Install and terminate various cable types and connectors using appropriate tools f. Differentiate between common network topologies g. Differentiate between network infrastructure implementations h. Given a scenario, implement and configure the appropriate addressing schema i. Explain the basics of routing concepts and protocols j. Identify the basic elements of unified communication technologies k. Compare and contrast technologies that support cloud and virtualization l. Given a set of requirements, implement a network 2. Network Operations a. Given a scenario, use appropriate monitoring tools b. Given a scenario, analyze metrics and reports from monitoring and tracking performance tools c. Given a scenario, use appropriate resources to support configuration management d. Explain the importance of implementing network segmentation e. Given a scenario, install and apply patches and updates f. Given a scenario, configure a switch using proper features g. Install and configure wireless LAN (Local Area Network) infrastructure and implement the appropriate technologies in support of wireless capable devices 3. Network Security a. Compare and contrast risk related concepts b. Compare and contrast common network vulnerabilities and threats c. Given a scenario, implement network hardening techniques d. Compare and contrast physical security controls e. Given a scenario, install and configure a basic firewall f. Explain the purpose of various network access control models g. Summarize basic forensic concepts 4. Troubleshooting - Given a scenario: a. Properly implement network troubleshooting methodology b. Analyze and interpret the output of troubleshooting tools c. Troubleshoot and resolve common wireless issues d. Troubleshoot and resolve common copper cable issues e. Troubleshoot and resolve common fiber cable issues f. Troubleshoot and resolve common network issues g. Troubleshoot and resolve common security issues h. Troubleshoot and resolve common WAN issues 5. Industry Standards, Practices and Network Theory a. Analyze a Scenario and determine the corresponding OSI (Open Systems Interconnection) layer b. Explain the basics of network theory and concepts c. Deploy the appropriate wireless standard d. Deploy the appropriate wired connectivity standard e. Implement the appropriate policies and procedures f. Summarize safety practices g. Install and configure equipment in the appropriate location using best practices h. Explain the basics of change management procedures i. Compare and contrast the following ports and protocols j. Configure and apply the appropriate ports and protocols

1. Azure fundamentals a. Scalability, elasticity, agility, and disaster recovery b. Architecture c. Core services d. Solutions and management tools e. General and network security features f. Identity, governance, privacy, and compliance features g. Cost management and service legal agreements

1. Cloud concepts 2. Productivity and teamwork capabilities 3. Security and compliance 4. Licensing and support

1. Installing, upgrading, and migrating to Windows 10 2. Configure authorization and authentication 3. Post-installation configuration and personalization 4. Updating Windows 5. Configuring networking 6. Configuring storage 7. Configuring data access and usage 8. Managing apps in Windows 10 9. Configuring threat protection and advanced security 10. Supporting the environment 11. Troubleshooting files and applications 12. Troubleshooting the operating system 13. Troubleshooting hardware and drivers

1. Modern management a. Azure Active Directory b. Managing identities c. Enterprise desktop management 2. Device enrollment a. Managing device authentication b. Enrolling devices with Microsoft Endpoint Configuration Manager c. Enrolling devices with Microsoft Intune 3. Configuring profiles a. Device profiles b. User profiles 4. Managing applications a. Mobile Application Management (MAM) b. Deploying and updating applications c. Administration 5. Authentication in Azure AD a. Protecting Identities b. Enabling Access c. Device compliance policy implantation d. Reporting 6. Security management a. Data protection b. Windows Defender ATP 7. Deployment using Microsoft Endpoint Manager 8. Managing updates

1. Implementing troubleshooting methodology 2. Troubleshooting startup issues 3. Using group policy to centralize configuration 4. Troubleshooting the following: a. Hardware devices, device drivers and performance issues b. Network connectivity issues c. Remote connectivity issues d. Logon and resource access issues e. Security issues f. Operating system and application issues

1. Deploy and manage teams 2. Governance and lifecycle management implementation 3. Security and compliance implementation 4. Preparing the environment for deployment 5. Managing features (chat, teams, channels, and apps) 6. Meeting and virtual event management 7. Calling