Manager, Retail Store (Operations Supervisor)

CVS Health

National (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

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Skills

Management

Work effectively with store management and store crews
Supervise the store's crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews

Customer Service

Assist Customers with their questions, problems and complaints
Promote CVS customer service culture. (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Provide colleagues personalized customer service feedback and coaching (E.g„
mylmpact coaching; myCustomer feedback; personal observations)
Maintain customer/patient confidentiality

Merchandising/Presentation

Price merchandise
Stock shelves
Support the planning, execute the displays, sign and inventory ofweekly, promotional, and seasonal merchandise
Support the planning, execute the display and maintenance of off-shelf merchandise
Reset department following POGs

Loss Prevention

Control use of register keys, securing door keys, and safe combinations
Execute locking of safe and security doors and setting of alarms when closing the store
Complete random cash verifications; electronic journal tape checks; monitor cashier analysis report
Conduct colleague bag checks
Identify and react to shoplifters and apprehend to secure company assets
Maintain and react to EAS program
Monitor and react to signs of internal theft
Protect store assets

Operations

Operate a cash register - including: cash, check and charge transactions; bagging merchandise
Identify and react to in-store repairs
Execute and document: cash/check pulls; deposits: returned check payments: check acceptance; refunds; voids; discounts; cashier verifications; rainchecks; signing crew members on/off
Deliver deposits to and secure change from the bank and balance imprest fund
Access, input and retrieve information from the computer
Open/close store
Execute the daily cash report (DCR) and weekly summary; finalize payroll
Process photofinishing activities
Answer telephone
Order regular merchandise, maintaining accurate inventory levels (using order guides when appropriate) through the use of the Telxon machine
Load and unload deliveries a. Lift 35 pound trays/cases to a height of 4 feet b. Move trays/cases from one location to another
Check in merchandise: verify billing, document errors
Execute and document RFCs and interstore transfers
Schedule daily activities, execute a walk-through of the store and establish a priority list
Prepare and distribute reports and records: petty cash, key rec's, MU/MD, customer cash discrepancy, RFCs, accident reports, and various other surveys as requested
Ensure compliance with all company policies and procedures (such as cash management) and federal and state laws
Maintenance/organization of office and back room

Human Resources

Train, supervise and coach crew members
Ensure on-the-job safety of all colleagues and treatment for colleague injuries sustained on the job
Maintain a work place free from discrimination and harassment

Marginal Functions

Assist customers with large purchases taking out to vehicle
Administer and respond to customer relations programs i.e.; person-to-person letters, customer comment cards, shopping service results etc.
Cut in new items, remove discontinued items, and adjust merchandise facings accordingly
Work reserve backstock/overstock
Maintenance of store: facing, dusting, vacuuming, window cleaning, clean rest room, backroom fixtures, store exterior
Assist the pharmacy staff in/out of pharmacy area
Analyze the competitive environment and document findings
Perform photofinishing activities
Organize and execute the display and maintenance of cosmetic units; greeting cards; franchise candy and outside vendor merchandise
Ability to respond to alarm calls
Generate positive public relations with community

Related Instruction Outline

Manager, Retail Store (Operations Supervisor)

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