ASSISTANT STORE MANAGER

South Carolina (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

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Skills

Management

Lead others and work effectively with store crews.
Supervise, assign and direct activities of the store's crew.
Effectively communicate information to store crew and supervisors in an open and timely manner.

Customer Service

Assist customers with their questions, problems and complaints.
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all customers.
Maintain customer/patient confidentiality.

Merchandising / Presentation

Price merchandise.
Stock shelves.
Organize and execute the display and signing of weekly, major promotional and seasonal merchandise.
Organize and execute the display and maintenance of off-shelf merchandise.

Shrinkage

Control use of register keys, securing door keys, alarm codes, and safe combinations.
Execute locking of safe and security doors and setting of alarms when closing the store.
Complete random cash verifications; journal tape checks; analyze cashier analysis report.
Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly.
Protect store assets.
Administer, monitor, and react to internal loss prevention programs and systems: employee bag checks; lockers secured; receipts for purchases.
Maintain and react to electronic article surveillance system.
Ensure price accuracy, using POS Price Accuracy Report and in-store price audits.

Operations

Respond to MIS.
Review electronic journal.
Access, input, retrieve and analyze information from the computer.
Order regular and promotional merchandise, maintaining appropriate inventory levels using Booklog.
Maintain an organized office area.
Work reserve stock.
Oversee and execute the preparation of the daily cash report and weekly summary.
Unload deliveries.
Verify and document billing of merchandise (check-in merchandise).
Execute and document merchandise returns.
Operate a cash register - including: cash, check and charge transactions.
Execute and document: Cash/check pulls; deposits; refunds; voids; discounts; cashier verifications; signing crew members on/off; taking closing readings.
Deliver deposits and secure change from the bank maintain a balanced imprest fund.
Schedule daily, weekly activities; prepare weekly work schedules based on store's budgeted hours.
Execute weekly payroll.
Ensure compliance with all company policies and procedures and federal and state laws.
Prepare, complete and distribute reports and records: paid out summary; key rec's (accounts payable); returnable merchandise; accident reports; various other surveys as requested.
Open/close store.
Conduct a walk through of the store and establish a prioritized list of tasks.
Answer telephone.
Identify and react to in-store repairs.
Execute payment of outside vendors as appropriate.
Supervise and/or execute rubbish removal.

Human Resources

Train, develop, and evaluate crew members, supervisors, Assistant Managers.
Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel.
Recruit, select, hire, train, develop, evaluate and terminate hourly non-exempt employees.
Conduct performance appraisals for all directly assigned personnel.
Recommend wage rate and promotion of hourly non-exempt employees.
Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job.
Coach and execute counseling discussions with store employees.
Develop short and long term staffing strategies.
Maintain a work place free from discrimination and harassment.
Maintain accurate and up-to-date personnel records at store level.

Financial Reporting / Administration

Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans.
Prepare the store for a physical inventory.
Complete and analyze business reviews and develop and execute plans to correct areas needing improvement.

Marginal Functions

Assist customers with large purchases -- taking out to vehicle.
Administer and respond to customer relations programs i.e.; person-to-person letters, customer comment cards, shopping service results etc.
Cut in new items, remove discontinued items, and adjust merchandise facings accordingly.
Work reserve backstock/overstock.

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