Customer Service Tech Support - ApprenticeshipStandardsDotOrg

Customer Service Tech Support

USDOL

National (OA)

Documents

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Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

14

Skills

4.8K

OJT hours

Monitor computer system performance to ensure proper operation.

1

500

Oversee the daily performance of computer systems.

Collaborate with others to resolve information technology issues.

1

500

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Install computer hardware.

2

450

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Read documents to gather technical information.

2

300

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Inspect equipment and read order sheets to prepare for delivery to users.

Resolve computer software problems.

1

450

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Provide technical support for software maintenance or use.

1

500

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Install computer software.

1

450

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Maintain computer hardware.

1

350

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Document operational activities.

1

450

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Evaluate utility of software or hardware technologies.

1

250

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Test computer hardware performance.

1

300

Inspect equipment and read order sheets to prepare for delivery to users.

Conduct research to gain information about products or processes.

1

300

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

Related Instruction Outline

Related Instruction Content

Training Provider(s):

Raytheon an RTX Business

390

RI hours

Business Communications

30

Intro to IT Concepts and Applications

30

Computer Hardware Fundamentals

30

Networking Fundamentals

30

UNIX/LINUX Fundamentals

30

Microsoft Windows Client

30

Security and Networking Capstone

30

Network Security Fundamentals

30

Intro to Project Management for IT

30

Microsoft Windows Server

30

Linux Server Administration

30

Linux Networking and Security

30

Visual Basic Programing

30

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