Customer Service Tech Support (3031HYV1) Hybrid

Raytheon an RTX Business

Registered 2023

California (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

3.9K

OJT hours

Monitor computer system performance to ensure proper operation.

400

Oversee the daily performance of computer systems.

Collaborate with others to resolve information technology issues.

400

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Install computer hardware.

350

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Read documents to gather technical information.

250

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Inspect equipment and read order sheets to prepare for delivery to users.

Resolve computer software problems.

350

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Provide technical support for software maintenance or use.

500