Pharmacy Technician, Retail - Level II - ApprenticeshipStandardsDotOrg

Pharmacy Technician, Retail - Level II

CVS Health

National (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Pharmacy Technician Certification Boards (PTCB) National Certification

Regulations, Terminology, and Pharmacology: Identify pharmacy laws and regulating bodies Understand vocabulary used in the medical and pharmaceutical fields Accurately and completely process prescriptions Understand therapeutic information for top 200 medications Identify drug classifications Identify common drug interactions
Hospital Pharmacy: Understand inventory management Identify information required for medication orders Identify and describe the different routes of administration Understand proper compounding procedures according to USP Understand procedures involved in Investigational Drug Studies Identify and describe commonly used pharmaceutical references
Calculations in the Pharmacy Practice Setting: Understand basic mathematical skills Understand relationships between different measurement systems Complete pharmacy calculations including dosage calculations, flow rates, percent solutions, dilution, alligations, and children’s dosing

Team Building in the Pharmacy

Understand four leadership styles
Understand characteristics of effective team
Understand phases of team development
Be able to motivate team members

Maximizing Service through Conflict Resolution

Define discord, disagreement, and conflict
Identify primary types of workplace discord
Understand conditions leading to unhealthy discord
Understand customer complaints and impact on the business
Be able to resolve discord among employees

Delegation of Pharmacy Tasks

Define delegation
Articulate benefits of delegation
Identify and overcome obstacles to delegation
Understand characteristics of good delegation
Apply four-step delegation model

Refunds and Coupons Outside Sale

Perform various types of returns, refunds or exchanges
Provide appropriate form of payment back to customer
Exercise management discretion on refunds
Reduce company’s liability to fraudulent refunds
Provide guidance to team on handling questionable returns while balancing customer service with loss prevention

Manager Voids

Recognize and accurately process manager voids
Provide quick and courteous customer service

Technician to Pharmacist Ratio Law

Understand the importance of maintaining Technician to Pharmacist ratios in the pharmacy
Know the potential violations when pharmacies are not in compliance with ratio regulations, where applicable
Understand how ratio requirements impact on-the-job training
Comprehend your role in meeting ratio laws
Identify the state-specific ratio requirements in your pharmacy

Pharmacy Technician Proficiency Evaluation Process and Demonstration

Understand the process for leveraging the Pharmacy Technician Proficiency Evaluation to develop your Pharmacy Technicians
Leverage the Pharmacy Technician Proficiency Evaluation functionality to; a. Access the Pharmacy Technician Evaluation page b. Evaluate your Pharmacy Technician’s proficiency c. Schedule following evaluations to develop colleagues

Ensuring Quality Assurance with Automation

Recognize the role of automation in the pharmacy
Perform advanced automation procedures
Properly maintain the ScriptPro
Adhere to CVS/pharmacy automation process for patient safety

Corporate Physical Security Training

Understand the company expectations related to Security Access Badges
Understand CVS Health building access policies
State those circumstances that building security should be notified
Define the process for visitors/Vendors to gain building access

SMD Managing Diversity

Explain what Diversity Management is at CVS and what the importance of diversity is
Create an inclusive environment in the store where differences and similarities are valued
Leverage differences and similarities among colleagues to improve service and drive store growth

Related Instruction Outline

Pharmacy Technician, Retail - Level II

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