Apprentices progress at their own pace – they demonstrate
competency in skills and knowledge through assessment tests,
but are not required to complete a specific number of hours.
competency in skills and knowledge through assessment tests,
but are not required to complete a specific number of hours.
Pharmacy Technician (Level I)
CVS Health
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National (OA)
Documents
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Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.
Work Process Content
On the Job Training
![organization logo](https://flowbite.com/docs/images/examples/image-1@2x.jpg)
Anonymous
192
Skills
New Hire or Pharmacy Technician Apprentice
33
New Hire or Pharmacy Technician Apprentice
33
- Understand the culture at CVS - how we do things and what's important to us - as well as CVS's Service standards - what excellent service looks like and how to deliver it
- Understand key responsibilities of CVS Caremark colleagues and provides appropriate guidance for colleagues looking for the right solutions to ethical questions or issues
- Understand company policies, procedures and resources
- Be compliant with laws regarding: Minor employee work restrictions
- Be compliant with laws regarding: Americans with Disabilities Act
- Be compliant with laws regarding: Sale of age restricted products and money orders/money grams
- Be compliant with laws regarding: HIPAA (non-pharmacy employees)
- Be compliant with laws regarding: Third Party billing (OIG)
- Understand the value and benefits of the ExtraCare Program, including how to properly convey the benefits of the program to the customer
- Process basic register transactions and how to provide good customer service at the checkout
- Understand the procedures for processing customer refunds and the customer skills involved in successfully managing these more complex transactions
- Information Security and Confidentiality Training: Define the different types of confidential information in your workplace
- Information Security and Confidentiality Training: Understand why it is important to protect confidential information
- Information Security and Confidentiality Training: Be familiar with the best practices on safeguarding confidential information
- Information Security and Confidentiality Training: Be knowledgeable on additional security measures you can take to protect confidential information
- Information Security and Confidentiality Training: Understand your responsibilities related to the privacy and security of confidential information
- Preventing Money Laundering: Pharmacy Version: Define money laundering
- Preventing Money Laundering: Pharmacy Version: Identify and know where to communicate suspicious activity, including fraud
- Preventing Money Laundering: Pharmacy Version: Comply with company policy and limits surrounding prepaid products
- Pseudoephedrine/Ephedrine (PSE/E) Training: Recognize the dangers of PSE/E
- Pseudoephedrine/Ephedrine (PSE/E) Training: Comply with PSE/E legal requirements and CVS/pharmacy policies
- Pseudoephedrine/Ephedrine (PSE/E) Training: Manage the receiving, merchandising and sale of PSE/E
- Pseudoephedrine/Ephedrine (PSE/E) Training: Recognize and respond suspicious activity with PSE/E
- Pseudoephedrine/Ephedrine (PSE/E) Training: Handle challenging PSE/E situations
- Pseudoephedrine/Ephedrine (PSE/E) Training: Recognize the importance of the MethCheck Point of Sale (POS) system
- Pseudoephedrine/Ephedrine (PSE/E) Training:
- Pseudoephedrine/Ephedrine (PSE/E) Training:
- Pseudoephedrine/Ephedrine (PSE/E) Training:
- ExtraCare Pharmacy & Health Rewards: Recognize the purpose of the ExtraCare Pharmacy & Health Rewards program
- ExtraCare Pharmacy & Health Rewards: Explain earnings and rewards for ExtraCare Pharmacy & Health Rewards program to patients
- ExtraCare Pharmacy & Health Rewards: Enroll a customer into the ExtraCare Pharmacy & Health Rewards program
- ExtraCare Pharmacy & Health Rewards: Explain the HIPAA Authorization to patients
- ExtraCare Pharmacy & Health Rewards: Refer customer questions to www.CVS.com/rxrewards or to the program brochure
Pharmacy Basics
28
Pharmacy Basics
28
- Introduction to Pharmacy: Describe how the CVS/pharmacy workflow helps to ensure exceptional customer service and patient safety
- Introduction to Pharmacy: Explain the roles and responsibilities of each of the five workstations
- Introduction to Pharmacy: Identify the tools that you will use to manage the workflow
- Introduction to Pharmacy: Define how quality assurance is woven into each step in the prescription filling process
- Introduction to Pharmacy: Describe the queues used to manage the workflow
- Introduction to Pharmacy: Log on to the RxConnect System and obtain User Credentials
- Introduction to Pharmacy: Navigate the RxConnect System
- Introduction to Pharmacy: Use the information provided on the patient header and profile to process prescriptions
- Introduction to Pharmacy: Complete the steps to reprint a prescription label
- Corporate Integrity Agreement – Covered Person Training: Describe the Corporate Integrity Agreement (CIA)
- Corporate Integrity Agreement – Identify the components of the CVS Caremark Compliance and Integrity Program
- Corporate Integrity Agreement – Discuss how our Code of Conduct standards should be applied in your everyday interactions
- Corporate Integrity Agreement – Explain the penalties and fines for non-compliance
- Medicare Part D – Fraud Waste and Abuse (FWA): Know what the Medicare Part D prescription drug benefit is
- Medicare Part D – Fraud Waste and Abuse (FWA): Describe the laws and regulations governing the benefit
- Medicare Part D – Fraud Waste and Abuse (FWA): Understand the areas that are at risk for fraud, waste, and abuse
- Medicare Part D – Fraud Waste and Abuse (FWA): Recognize your responsibility to report potential FWA
- Medicare Part D – Fraud Waste and Abuse (FWA): List organization and contact information
- Pharmacy Basics Workbook: Describe key information of medication stock bottle
- Pharmacy Basics Workbook: Identify various types of medication dosage forms
- Pharmacy Basics Workbook: Recognize the elements of prescription labels
- Pharmacy Basics Workbook: Recognize medication schedules
- Pharmacy Basics Workbook: Complete Action Notes correctly
- Pharmacy Basics Workbook: Identify communication vehicles used in the pharmacy
- Foundations of Pharmacy: Demonstrate a deeper understanding of the skills and knowledge taught in previous Pharmacy Basic courses
- Foundations of Pharmacy: Demonstrate positive and effective communication skills
- Foundations of Pharmacy: Demonstrate extraordinary customer service techniques
- Foundations of Pharmacy: Identify and apply quality and safety procedures
Pick-up
15
Pick-up
15
- Introduction to Pick-up: Identify the steps involved in the pick-up interaction
- Introduction to Pick-up: Explain where prescriptions are stored and the steps to take when you cannot locate a prescription
- Introduction to Pick-up: Describe the procedures used when customers pick-up refrigerated or reconstituted products
- Introduction to Pick-up: Recognize and explain the importance of ensuring a positive interaction at Pick-up
- Introduction to Pick-up: Complete the steps to check a prescription’s current status
- Foundations of Pick-up: Demonstrate the steps in the Pick-up interaction and make the Offer to Counsel
- Foundations of Pick-up: Determine which customer questions you can address and which you need to refer to a Pharmacist
- Foundations of Pick-up: Address problems when dealing with difficult customers questions
- Foundations of Pick-up: Locate over-the-counter (OTC) items
- Foundations of Pick-up: Effectively assist customers who are waiting for prescriptions
- Foundations of Pick-up: Identify the procedure for handling restricted products
- Pick-up on-the-job learning: Perform the Pick-up procedures according to CVS standards
- Pick-up on-the-job learning: Respond appropriately to customer requests
- Pick-up on-the-job learning: Perform basic maintenance tasks at the Pick-up workstation
- Pick-up on-the-job learning: Provide exceptional customer service to customers at the Pick-up workstation
Drive-Thru
7
Drive-Thru
7
- Introduction to Drive-thru: Assist a customer who is picking up a prescription order at Drive-thru
- Introduction to Drive-thru: Accept new prescription at Drive-thru
- Introduction to Drive-thru: Accept refill prescription at Drive-thru
- Drive-thru on-the-job learning: Perform the Drive-thru procedures according to CVS standards
- Drive-thru on-the-job learning: Operate the Drive-thru window
- Drive-thru on-the-job learning: Understand the standards for managing Drive-thru traffic
- Drive-thru on-the-job learning: Provide exceptional customer service to customers at the Drive-thru workstation
Production
23
Production
23
- Introduction to Production: Identify the steps involved in Production
- Introduction to Production: Explain how quality and safety are embedded into each step at Production
- Introduction to Production: Process a prescription through Production
- Introduction to Production: Process a prescription refill
- Introduction to Production: Complete the steps to calculate drug price
- Foundations of Production: Demonstrate a understanding of the Production workflow and why each step is important
- Foundations of Production: Demonstrate counting best practices, including working with penicillin and sulfa products
- Foundations of Production: Demonstrate proper labeling and prescription assembly tasks
- Foundations of Production: Recognize reconstitutables and demonstrate an awareness of basic preparations
- Foundations of Production: Complete electronic action notes to ensure proper and complete information is conveyed to customers
- Foundations of Production: Provide exceptional service skills when assisting customers on the telephone
- ScriptPro Overview for New Hires* : Differentiate between Specialist and General user job responsibilities (*The ScriptPro course is required of those team members from a Store with a ScriptPro machine)
- ScriptPro Overview for New Hires* : Recognize the purpose and general uses of ScriptPro (*The ScriptPro course is required of those team members from a Store with a ScriptPro machine)
- ScriptPro Overview for New Hires* : Demonstrate ability to locate and interpret data on ScriptPro software (*The ScriptPro course is required of those team members from a Store with a ScriptPro machine)
- ScriptPro Overview for New Hires* : Verify automatically dispensed prescriptions using ScriptPro (*The ScriptPro course is required of those team members from a Store with a ScriptPro machine)
- ScriptPro Overview for New Hires* : Perform manual robot operations (*The ScriptPro course is required of those team members from a Store with a ScriptPro machine)
- ScriptPro Overview for New Hires* : Process exceptions from the Pending Work List (*The ScriptPro course is required of those team members from a Store with a ScriptPro machine)
- ScriptPro Overview for New Hires* : Perform basic maintenance tasks with the ScriptPro robot (*The ScriptPro course is required of those team members from a Store with a ScriptPro machine)
- Production on-the-job learning: Perform the production procedures according to CVS standards
- Production on-the-job learning: Satisfy customer refill requests
- Production on-the-job learning: Respond to customer questions or refer as appropriate
- Production on-the-job learning: Perform basic maintenance tasks at the production workstation
- Production on-the-job learning: Provide exceptional customer service to customers on the telephone while at the production workstation
Inventory Management
24
Inventory Management
24
- Introduction to Inventory Management: Identify inventory management processes at CVS/pharmacy
- Introduction to Inventory Management: Identify the tools and resources available to support pharmacy staff in completing inventory management tasks
- Introduction to Inventory Management: Explain how inventory management practices contribute to order accuracy and patient satisfaction
- Introduction to Inventory Management: Describe how daily Cycle Counting contributes to improved accuracy of Balance on Hand (BOH)
- Introduction to Inventory Management: Identify methods of preparing the pharmacy for Out of Stock scans
- Introduction to Inventory Management: Identify tasks that are included as part of label maintenance
- Introduction to Inventory Management: Describe the process of reviewing a Warehouse order
- Introduction to Inventory Management: Describe the process of reviewing and completing an Outside Vender order
- Foundations of Inventory Management: Explain key inventory management terms and processes as described in the Introduction to Inventory Management web-based course
- Foundations of Inventory Management: Differentiate between System Generated and Store Initiated Cycle Counts
- Foundations of Inventory Management: Recognize when there is a need for a Store Initiated Cycle Count
- Foundations of Inventory Management: Describe the processes involved in preparing the pharmacy for an Out of Stock Scan
- Foundations of Inventory Management: Analyze order reports for both Warehouse and Outside Vendor (OV) orders
- Foundations of Inventory Management: Identify reasons to modify Balance on Order (BOO) for both Warehouse and OV orders
- Foundations of Inventory Management: Describe the process of checking in both Warehouse and OV deliveries
- Inventory Management on-the-job learning and Outside Vendor Orders: Practice complete a Cycle Count
- Inventory Management on-the-job learning and Outside Vendor Orders: Practice complete an Out of Stock Scan
- Inventory Management on-the-job learning and Outside Vendor Orders: Practice review the AIMRx Order Detail report
- Inventory Management on-the-job learning and Outside Vendor Orders: Practice complete an Outside Vendor order
- Inventory Management on-the-job learning and Outside Vendor Orders: Practice receive a CVS Warehouse deliver
- Inventory Management on-the-job learning and Outside Vendor Orders: Practice receive an Outside Vendor delivery
- Inventory Management on-the-job learning and Outside Vendor Orders: Practice receive a Drop Shipment
- Inventory Management on-the-job learning and Outside Vendor Orders: Practice process the new items report
- Inventory Management on-the-job learning and Outside Vendor Orders: Practice process the discontinued items report
Drop-Off
44
Drop-Off
44
- Introduction to Drop-off: Accept a new prescription at Drop-off
- Introduction to Drop-off: Accept a refill prescription at Drop-off
- Introduction to Drop-off: Add a patient in the RxConnect system
- Introduction to Drop-off: Edit a patient’s information in the RxConnect system
- Introduction to Drop-off: Effectively manage prescription requests in the RxConnect system
- Third Party Plans and Cards: Recognize Third Party Plans
- Third Party Plans and Cards: Identify the basics of billing federal/state funded Third Party Plans
- Third Party Plans and Cards: Recognize the components of Third Party Cards
- Medicare Part B: Understand the basics of Medicare B
- Medicare Part B: Know the expectations of CVS as a Medicare Provider
- Medicare Part B: Understand the expectations of you, as an employee, in processing Medicare claims
- Medicare Part B: Identify available references
- Foundations of Drop-off: Explain the responsibilities of the Drop-off Workstation
- Foundations of Drop-off: Demonstrate the steps in the Drop-off interaction
- Foundations of Drop-off: Identify tasks in the Drop-off interaction that ensure quality and safety
- Foundations of Drop-off: Know the components of a valid prescription
- Foundations of Drop-off: Convert equivalent measurements for inhalers, ear and eye drops, insulin, and liquids
- Foundations of Drop-off: Discuss the regulations that affect controlled substances
- Foundations of Drop-off: Identify and process compound prescriptions
- Foundations of Drop-off: Review the Customer Service Initiative (CSI) and how it benefits our patients
- Foundations of Drop-off: Know the benefits of flavoring medications for our patients and how to promote
- Foundations of Drop-off: Identify common types of Third Party rejections and the correct action to take to resolve the rejection
- Foundations of Drop-off: Resolve Third Party rejections while communicating with customers
- Foundations of Drop-off: Recognize unique Third Party Plans, such as Medicaid, Medicare Parts B and D, and know the requirements for processing claims through these plans
- Foundations of Drop-off: Perform Drop-off Best Practices
- Advanced Drop-off: Complete data entry for new prescriptions
- Advanced Drop-off: Scan a prescription hardcopy
- Advanced Drop-off: Process prescriptions with insufficient inventory
- Advanced Drop-off: Edit a prescription
- Advanced Drop-off: Delete, inactivate, and place prescriptions on hold
- Advanced Drop-off: Maintain patient allergy information in the pharmacy computer system
- Advanced Drop-off: Interpret prescriptions and quantity dispensed, including Dispense as Written (DAW) codes
- Advanced Drop-off: Know what Coordination of Benefits is and how to apply it in the pharmacy
- Drug Enforcement Administration and Pharmacy Regulatory Training: Policies and requirements regarding controlled substances
- Drug Enforcement Administration and Pharmacy Regulatory Training: The importance of verifying that each prescription is valid
- Drug Enforcement Administration and Pharmacy Regulatory Training: Ways to identify forged and altered prescriptions
- Drug Enforcement Administration and Pharmacy Regulatory Training: Dispensing guidelines for narcotic drugs
- Drug Enforcement Administration and Pharmacy Regulatory Training: Recordkeeping requirements for controlled substances
- Drug Enforcement Administration and Pharmacy Regulatory Training: Diversion and diversion trends
- Drug Enforcement Administration and Pharmacy Regulatory Training: How to report thefts and losses of controlled substances
- Drop-off on-the-job learning: Perform the Drop-off procedures according to CVS standards
- Drop-off on-the-job learning: Respond appropriately to customer requests
- Drop-off on-the-job learning: Perform basic maintenance tasks at the Drop-off workstation
- Drop-off on-the-job learning: Provide exceptional customer service to customers at the Drop-off workstation
Inventory Management Advanced:
15
Inventory Management Advanced:
15
- Waiting Bin Maintenance: Complete daily Return to Stock (RTS)
- Waiting Bin Maintenance: Complete monthly Waiting Bin Physical Inventory
- Advanced Inventory Management: Perform Overstock Returns
- Advanced Inventory Management: Perform Capital returns (outdates, damages and recalls)
- Advanced Inventory Management: Perform Inter-store Medication Transfer
- ScriptPro Procedures for Specalists*: Recognize the importance of the Specialist responsibilities (*The ScriptPro course is required of those team members from a Store with a ScriptPro machine)
- ScriptPro Procedures for Specalists*: Identify location of ScriptPro door keys and restrict access to Specialists only (*The ScriptPro course is required of those team members from a Store with a ScriptPro machine)
- ScriptPro Procedures for Specalists*: Maintain accurate level of operator credentials for all pharmacy staff in ScriptPro (*The ScriptPro course is required of those team members from a Store with a ScriptPro machine)
- ScriptPro Procedures for Specalists*: Identify replenishment and Return to Stock (RTS) procedures that only a Specialists is authorized to perform (*The ScriptPro course is required of those team members from a Store with a ScriptPro machine)
- ScriptPro Procedures for Specalists*: Maintain cells and various hardware components within ScriptPro cabinet (*The ScriptPro course is required of those team members from a Store with a ScriptPro machine)
- Advanced Inventory Management on-the-job learning: Process non-saleable returns monthly
- Advanced Inventory Management on-the-job learning: Use the No Sales Movement Report to identify and process Warehouse returns
- Advanced Inventory Management on-the-job learning: Access the Inventory Tracking Report
- Advanced Inventory Management on-the-job learning: Complete all RTS procedures
- Advanced Inventory Management on-the-job learning: Complete the Waiting Bin Physical Inventory
Advanced Patient Care Preparation:
3
Advanced Patient Care Preparation:
3
- Opening an Effective Patient Care Conversation: Consider the patients point of view when initiating a conversation
- Opening an Effective Patient Care Conversation: Proactively answer some of a patient’s asked questions
- Opening an Effective Patient Care Conversation: Effectively open a conversation
Related Instruction Content
Training Provider(s):
Opening an Effective Patient Care Conversation
Opening an Effective Patient Care Conversation
Pharmacy Basics
Pharmacy Basics
Foundations of Pharmacy
Foundations of Pharmacy
Foundations of Pick-up
Foundations of Pick-up
Pick-Up On-the-Job Learning (OJL)
Pick-Up On-the-Job Learning (OJL)
Foundations of Production
Foundations of Production
Production On-the-Job Learning (OJL)
Production On-the-Job Learning (OJL)
Drive-Thru Workstation On-the-Job Learning (OJL)
Drive-Thru Workstation On-the-Job Learning (OJL)
Foundations of Inventory Management
Foundations of Inventory Management
Inventory Management On-the-Job Learning
Inventory Management On-the-Job Learning
Outside Vendor Orders: Practice
Outside Vendor Orders: Practice
Third Party Plans and Cards
Third Party Plans and Cards
Foundations of Drop-off
Foundations of Drop-off
Advanced Drop-off (Instructor Led Training or ILT)
Advanced Drop-off (Instructor Led Training or ILT)
Drop-off On-the-Job Learning (OJL)
Drop-off On-the-Job Learning (OJL)
Introduction to Inventory Management
Introduction to Inventory Management
Waiting Bin Maintenance
Waiting Bin Maintenance
Advanced Inventory Management
Advanced Inventory Management
Advanced Inventory Management On-the-Job Learning (OJL)
Advanced Inventory Management On-the-Job Learning (OJL)
Introduction to Pharmacy
Introduction to Pharmacy
Introduction to Pick-up
Introduction to Pick-up
Introduction to Production
Introduction to Production
Introduction to Drive-thru
Introduction to Drive-thru
Introduction to Drop-off
Introduction to Drop-off
Advanced Drop-off Web-Based Training
Advanced Drop-off Web-Based Training
ExtraCare Pharmacy & Health Rewards
ExtraCare Pharmacy & Health Rewards
Medicare D: Prescritpion Plans
Medicare D: Prescritpion Plans
iPLEDGE REMS Program Training for Pharmacy Support Staff
iPLEDGE REMS Program Training for Pharmacy Support Staff
Safe Production and Production Safety Zone Video Acknowledgement
Safe Production and Production Safety Zone Video Acknowledgement
Professional Practices Quality Assurance Standards
Professional Practices Quality Assurance Standards
myStore Health Accepting Prescriptions
myStore Health Accepting Prescriptions
myStore - New Colleague Orientation
myStore - New Colleague Orientation
Register Basics
Register Basics
Customer Refunds
Customer Refunds
Introduction to ExtraCare
Introduction to ExtraCare
Medicare Part B Retail Pharmacy Training
Medicare Part B Retail Pharmacy Training
CVS Health Code of Conduct Training
CVS Health Code of Conduct Training
CVS Health Employee Handbook
CVS Health Employee Handbook
New Colleague Compliance Training
New Colleague Compliance Training
CVS Health - Firewall Training
CVS Health - Firewall Training
Bi-Annual Training: Pharmacy Technician/Pharmacy Tech Apprentices Version
Bi-Annual Training: Pharmacy Technician/Pharmacy Tech Apprentices Version
PSE/E Training
PSE/E Training
Recognizing and Preventing Workplace Violence
Recognizing and Preventing Workplace Violence
Safety General Awareness and Emergency Procedures Plan Training
Safety General Awareness and Emergency Procedures Plan Training
Preventing Money Laundering: Pharmacy Version
Preventing Money Laundering: Pharmacy Version
Privacy Training - Level 3
Privacy Training - Level 3
Security Awareness Training
Security Awareness Training
Arbitration of Workplace Legal Disputes
Arbitration of Workplace Legal Disputes
DEA & Pharmacy Regulatory Training for Pharmacy Support Staff
DEA & Pharmacy Regulatory Training for Pharmacy Support Staff