Volvo Quality Level Technician and Volvo Hybrid Specialist

Volvo Car USA LLC.

National (OA)

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Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

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Skills

Volvo Brand Induction

Apprentices will become familiar Volvo heritage, innovation, customer experience, key resources and unique brand differentiators.
Apprentices will go on an immersive plant tour and get behind the wheel of a Volvo T8.
Emphasis is placed on Volvo’s three brand commitments: Safe, Personal and Sustainable

Basic Electrical

Apprentices will be provided a foundation of the principles of electric, how to use a multi-meter to test circuits, circuit building and proper documentation.

Measurements and Service

The apprentice will learn to effectively measure components with a potential need of service.
The apprentice will be provided a foundational skillset of mechanical measurement tools and service functions.
Apprentices will learn proper handling, techniques, and accuracy when utilizing a micrometer, vernier caliper, dial indicator, bore gauge, and feeler gauge. In addition, standard service and maintenance procedures will be demonstrated and performed.

Electrical Fault Tracing

Apprentices will be able to demonstrate proper handling, techniques, and accuracy when utilizing a digital voltmeter and how to efficiently diagnose open, high resistance, and shorted circuits.
Apprentices will develop skills to effectively diagnose electrical faults both internally to components and within the wiring harness.

Extended Electrical and Fault Tracing

The apprentices will further develop skills required to effectively evaluate and diagnose vehicle electrical circuit and component faults. Apprentices will build confidence in diagnostic strategy and process.

Volvo Information and Diagnostics for Aftersales (VIDA)

The apprentice will be provided a basic understanding of navigating and operating the VIDA diagnostic system.
The apprentice will be able to demonstrate overall VIDA navigation, precise Customer Symptom Codes (CSC) fault tracing, software download best practices, effective wiring diagram (EWD) usage, and other basic VIDA functions.

Warranty, Technician Information Exchange (TIE) & Workshop Procedures

The apprentice will become familiar with Volvo warranty process, the use of the TIE and an overview of best Workshop Procedures.
The focus will be on understanding proper Volvo procedures at the retailer and the importance of the customer experience and comprehensive write-up process.

Safety

The apprentice will be provided a basic overview of Active and Passive safety systems.
Apprentices will gain in-depth knowledge of Volvo passive safety systems and Volvo’s rich safety history.
The apprentice will become familiar with the proper handling of pyrotechnic devices, Supplemental Restraint System (SRS) calibrations, and SRS testing procedures.

Hybrid and Plug in Hybrid Electric Vehicle

Apprentices will be guided through the design & function, fault-tracing, diagnosis and repair of the T8 Plug-in Hybrid Electric Vehicles. Key topics are High Voltage, Integrated Starter/Generator, On-board Charging system, Battery Climate System, How to work safely, Determining if de-energizing is required, De-energizing the battery, Repair of High Voltage Battery and High Voltage Systems Diagnostics.
Apprentices will be able to evaluate any Volvo Hybrid/Electric vehicle to determine whether the vehicle needs to be de-energized prior to work being performed.
Key topics: • High Voltage • Integrated Starter/Generator • On-board Charging system • Battery Climate System • How to work safely • Determining if de-energizing is required • De-energizing the battery • Repair of High Voltage Battery and High Voltage Systems Diagnostics.

CPR

The apprentice will be provided the fundamental skills and confidence to perform CPR on adult, children, or infants.
Apprentices will be able to recognize and alleviate airway obstructions, the proper use of an AED, and the signs, symptoms, and corrective action for a stroke or heart attack.

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Volvo Quality Level Technician and Volvo Hybrid Specialist

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