Direct Support Provider

Anonymous

National (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Workplace Safety

Identify hazards associated with the workplace and record and report in accordance with organizational procedure
Understand all workplace safety requirements at all times
Understand and maintain all organizational security arrangements and approved procedures
Understand and comply with all emergency procedures in accordance with organizational policy

Role of the DSP

Demonstrate the role and scope of work of the Direct Support Provider (DSP) when providing technical job training or connecting to the community.
Demonstrate the role of the Coach in relation to the person receiving services
Demonstrate DSP professionalism in appropriate dress, punctuality, and performance in accordance with agency policies and DSP roles
Successful completion of 30 day shadow training prior to population served

Person Receiving Services (PRS) Rights and Confidentiality

Respect the rights and observe the preference of the Person Receiving Services (PRS) in the community or on the job site
Demonstrate ways of protecting PRS’s privacy and promoting independence
Respect the confidentiality of PRS information and adheres to Health Insurance Portability and Accountability Act of 1996 (HIPAA) and agency confidentiality guidelines
Recognize causes and types of abuse, appropriate response, and reporting requirements

Communication and Problem-Solving Skills

Can explain the term “communication” including the difference between verbal and non-verbal, and limited processing communication styles Demonstrate effective communication, including active listening
Demonstrate ability to resolve conflict and work with challenging behaviors in the workplace or the community
Demonstrate respect and cultural sensitivity in communicating with others
Demonstrate the use of effective problem-solving skills
Notify supervisor promptly in relation to PRS’s when community risk or concerns in the workplace are encountered
Serve as an advocate for the PRS in the workplace and in the community
Provides critical or programming information to designated staff according to procedure

Individual Person Centered Needs

Assist PRS with appropriate bathroom hygiene and appropriate hand washing hygiene
Provide PRS with transportation and practice Ariel’s defensive driving while also applying Ariel’s safety rules
Meet PRS’s driving accommodations/needs to and from Day Program, Supported Employment, and/or other auxiliary services

Health Related Tasks

Observe, record, report and document PRS status/changes and care/services furnished and provides information to the supervisor according to policy
Review and understand all protocols related to auxiliary services
Assist PRSs with health & safety protocols including walking, standing
Assist PRS with spending and budgeting as specified on service plan
Assist PRS with care of the home and personal belongings
Assist PRSs with self-administration of medicine as allowed by law
Recognize pain in PRS; report PRS pain to supervisor per policy

Infection Control Procedures

Demonstrate proper hand washing procedures
Describe and apply the principles of infection prevention and control procedures
Implement standard precautions as indicated
Obtain available personal protection against illness and infection such as the flu vaccine
Perform activities using OSHA/blood borne pathogen procedures and requirements
Describe activities addressing common communicable disease protocols

Safety and Recognize/Respond to Emergencies According to Emergency Procedure

Maintain clean, safe and healthy environment; assess facility for possible hazards and report to a supervisor
Demonstrate knowledge of procedures in case of emergencies in auxiliary services
Recognize emergencies and understands and acts according to emergency procedure
Check equipment before use and notifies supervisor of any problems identified
Demonstrate ability to perform CPR/First Aid and AED according to proper procedures
Always use proper lifting and any equipment utilized for the workplace or axillary services

Understanding the Needs of Various Groups of PRSs and Ways to Work with Them

Describe the special needs of the Intellectual Development Disabilities (IDD) aging, and/or physically disabled PRSs, and how to address those needs
Describe the special needs of PRSs who are cognitively impaired or mentally ill, and how to address those needs
Use knowledge of disease processes in understanding PRSs’ needs

Related Instruction Outline

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