Proficient in agency’s daily workflow for servicing personal and commercial lines. Complete policy renewal reviews and endorsements. Make policy payment transactions. Provide policy documents. Conduct policy cancellation procedures. Handle mail, telephone, fax, e-mail, and internet processes. Make thorough customer follow up contact. Note all client interactions. Assist clients with claims reporting, coverage verifications, and accident report reviews.

Review applicable coverages to insured risks within the sales and service processes. Generate Life and Health Insurance policies. Undertake all functions of new business underwriting and account maintenance. o Enter client data faultlessly into E-Application Software for Whole Life, Universal Life, and Term Life Insurance. o Enter client data faultlessly into United Health Application system to generate Health Supplement quote proposals and new business sales and account set up. o Conclude sale of new business policy by obtaining all underwriting information to bind coverage for all applicable risk types. o Disclose policy requirements, eligibility, rating factors, and exclusions to all named insureds. Generate Property and Casualty Insurance policies. Undertake all functions of new business underwriting and account maintenance. o Enter client data faultlessly into Rater software to generate Client Profiles for Personal Automotive, Personal Homeowners, Recreational Vehicle, Commercial Auto, General Liability, and Umbrella quoting. o Finish proposals by accurately bridging to each agency partner site for quote completion. o Conclude sale of new business policy by obtaining all underwriting information to bind coverage for all applicable risk types. o Disclose policy requirements, eligibility, ratings factors, and exclusions to all named insureds. Rewrite policies upon request of insureds due to previous cancellation, carrier non-renewal, or change of occupancy, etc. Cross-sell by introducing other product lines that would benefit specific needs of the insured.

Perform various transactions in support of underwriting operations, including, but not limited to: o New business set-up o Frontend risk assessments and inspections o Producer appointment, continued education, & licensing Navigate and utilize various UW systems and applications. Follow underwriting guidelines for multiple insurance carriers.

Review billing statements, payment plans, fees, and service issues regarding client’s accounts. Process payments and manage delinquent account statuses. Notify third parties of account defaults/cancellations. Support policy retention by reviewing pending cancellations, making account payment follow ups, and renewal payment confirmations to prevent carrier chargebacks.

Comply with the legal requirements and regulations regarding consumer reporting, including the Health Insurance Portability and Accountability Act (HIPAA Law). Practice daily risk management for errors and omission loss prevention.

Manage policy retention and loss ratio. Process front end and underwriting accurately. Maintain key insurance company performance measures.

Correctly collect and report possible fraudulent funding for the insured’s policy. Maintain compliance within a regulated company’s contract.

Audit commercial policies annually. Perform the premium audit process from planning to audit; understanding the systems involved and the overall workflow.

Develop centers of influence and networking partners. Manage web-based and social media marketing. Maintain relationships with stakeholders.