Administrative Assistant (2094CBV1) Competency-Based

Elan Preparatory Institute of Esthetics

Registered 2024

Georgia (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Route mail to correct destinations.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Answer telephones to direct calls or provide information.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Discuss account status or activity with customers or patrons.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Greet customers, patrons, or visitors.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Refer customers to appropriate personnel.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Execute sales or other financial transactions.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Prepare and mail checks.

Enter information into databases or software programs.

Create, maintain, and enter information into databases.

Operate computers or computerized equipment.

Use computers for various applications, such as database management or word processing.

Collect deposits, payments or fees.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Operate office equipment.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Make copies of correspondence or other printed material.

Report maintenance or equipment problems to appropriate personnel.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Record personnel information.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Select resources needed to accomplish tasks.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate communications equipment or systems.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Schedule appointments.

Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors.

Distribute materials to employees or customers.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Order and dispense supplies.

Issue documentation or identification to customers or employees.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Record information from meetings or other formal proceedings.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Prepare documentation for contracts, transactions, or regulatory compliance.

Complete forms in accordance with company procedures.

Order materials, supplies, or equipment.

Order and dispense supplies.
Provide services to customers, such as order placement or account information.

Develop organizational policies or programs.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Prepare employee work schedules.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Send information, materials or documentation.

Mail newsletters, promotional material, or other information.
Prepare and mail checks.

Compile data or documentation.

Make travel, accommodations, or entertainment arrangements for others.

Arrange conference, meeting, or travel reservations for office personnel.

Schedule operational activities.

Arrange conference, meeting, or travel reservations for office personnel.

Distribute incoming mail.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Proofread documents, records, or other files to ensure accuracy.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Search files, databases or reference materials to obtain needed information.

Conduct searches to find needed information, using such sources as the Internet.

Supervise clerical or administrative personnel.

Supervise other clerical staff and provide training and orientation to new staff.

Manage clerical or administrative activities.

Manage projects or contribute to committee or team work.

Coordinate operational activities.

Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.

Maintain current knowledge related to work activities.

Learn to operate new office technologies as they are developed and implemented.

Train personnel.

Train and assist staff with computer usage.

Prepare informational or reference materials.

Prepare conference or event materials, such as flyers or invitations.

Develop computer or online applications.

Develop or maintain internal or external company Web sites.

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