Administrative Assistant (2094CB V1) Competency-Based

Anonymous

Registered 2024

South Carolina (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Answer telephones to direct calls or provide information.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Discuss account status or activity with customers or patrons.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Greet customers, patrons, or visitors.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Refer customers to appropriate personnel.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Enter information into databases or software programs.

Create, maintain, and enter information into databases.

Operate computers or computerized equipment.

Use computers for various applications, such as database management or word processing.

Collect deposits, payments or fees.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Operate office equipment.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Make copies of correspondence or other printed material.

Report maintenance or equipment problems to appropriate personnel.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Record personnel information.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Select resources needed to accomplish tasks.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate communications equipment or systems.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Schedule appointments.

Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors.

Distribute materials to employees or customers.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Order and dispense supplies.

Issue documentation or identification to customers or employees.