1. Using Freight Manager System

1. Schedule Drivers, Trailers and Loads to meet Customer Orders

1. Understand established thresholds and review Driver logs
2. Driver Management verify Driver hours in payroll system

1. Review OBC functions with drivers
2. Exercise basic familiarity, sending checks calls and viewing preplans
3. Demonstrate communications with the driver and truck tracking

1. Monitor Driver compliance with Company, ICC and OSHA rules/regulations.

1. Monitor turnover ratios
2. Assess turnovers impact on Driver/Trailer/Fleet readiness

1. Maintain Client relationships and customer service
2. Inform Client Relations Manager (CRM) update Systems Review
3. Identify Keys of Differentiation

1. Reinforce Safety information
2. Conduct Annual reviews
3. Ensure compliance with Federal Motor Carrier Safety Regulations (FMCSR)
4. Monitor Driving systems and safety
5. Update Common safety databases and uses
6. Perform Job safety analysis
7. Record Accidents and injuries
8. Perform Inspections and observations of critical events

1. Driver Performance
2. Safety Compliance

1. In Driver Incidence Database
2. Company incident database
3. Injuries in OSAH 300 form
4. Tractor Trailer maintenance Record

1. Driver Discipline (Outside of Safety Event)
2. Short term and long term review processes
3. Interpersonal relationships

1. Forecasting, Layout/Structure, and Profitability effect
2. Create or set up invoices

1. Review Cost/Revenue Forecast
2. Reports, research and analysis
3. Review vouchers
4. Record maintenance and repair operations
5. Monitor Budget vs. Actual report
6. Monitor Safety and injury severity factors related to cost
7. Analyze impact of fuel surcharges vs. fuel cost per mile

Orientation Breakdown · Company History (3 hrs) · Program Expectations (4 hrs) · Onboarding Documentation (4 hrs) · Benefits Enrollment (4 hrs) · Safety Culture Introduction and Documentation (7 hrs) · Driver Orientation and Hiring (8 hrs) · Introduction to Maintenance and Training (4 hrs) · Certification in Fleet Management and Driver Safety (2 hrs) · Drug & Alcohol Training (2 hrs) · Glossary of Terms and Organization (2 hrs)

· Ride Along #1 - Complete a full-day ride along with a senior driver trainer (8 hrs) · Complete 10%/Team Inspection (8 hrs) · Account Manual Review (6 hrs) · Introduction to Internal Email Software (4 hrs) · Introductory Transportation Management System (TMS) (38 hrs) · Practical Review and Testing (16 hrs)

· Level II TMS (24 hrs) a. Check call screens b. Manage subscriptions c. Supplemental study materials guide · Order Management Processes (8 hrs) a. Processing Tenders b. Building loads · Internal Hours Reporting Software (8 hrs) a. Summary b. Understand established thresholds c. Driver management · Internal Onboard Computer Systems (OBC) (4 hrs) a. Learn OBC functions used by drivers b. Exercise basic familiarity, sending checks calls and viewing preplans c. How to communicate with the driver and track trucks · Internal Stability and Control Systems (4 hrs) a. Understand the functions and capabilities of electronic stability controls and features · Practical Review and Testing (16 hrs)

· Driver Management Overview (6 hrs) · Turnover Management (6 hrs) a. Where to find turnover ratios b. How turnover affects the account c. Lessons learned · HR Benefits Information (16 hrs) a. Eligibility for benefits b. How to look up pay c. Why you should invest · Ride Along #2 (8 hrs) a. Pre/post trip Inspections b. Required procedures c. Practical applications · Practical Review and Testing (16 hrs)

· Client Relationships and Customer Service (16 hrs) a. Importance of the customer/ client b. Key Performance Indicators (KPIs) c. Methods for on-time delivery d. Account ownership · Client Relations Manager (CRM) and Systems Review (16 hrs) a. How and why use a CRM b. Tracking procedures c. Schematics · Keys of Differentiation (8 hrs) a. Customer service b. Business etiquette c. Phone etiquette d. Dealing with customers’ issues · Practical Review and Testing (16 hrs)

· Driver Compliance Basics (4 hrs) · Review of Safety Information (16 hrs) a. Random drug testing procedures b. Hard braking event c. Obstructive sleep apnea (OSA) d. Hours of service (HOS) · Annual Review Process (16 hrs) · Federal Motor Carrier Safety Regulations (FMCSR) (4 hrs) · Driving Systems and Safety (8 hrs) a. Making a better driver b. How to improve safety · Common safety databases and uses (8 hrs) · Job Safety Analysis (8 hrs) · Practical Review and Testing (16 hrs)

· Accidents and Injuries (12 hrs) a. Procedures and event logs b. Department of Transportation (DOT) recordable events c. On-the-job injuries d. Preventable accidents e. Occupational Safety and Health Administration (OSHA) tracking · Inspections and Observations (10 hrs) a. Tracking and logging b. DOT Inspections c. Observations · Critical Events (12 hrs) a. Tracking and logging events in the system b. Laws and regulations c. Schedule sight visit · Practical Review and Testing (16 hrs)

·Maintenance Checks (16 hrs) a. Equipment appearance b. Jump start prevention c. Heating/cooling d. Safety checks e. Starting the tractor trailer f. General overview ·Onsite Repairs (16 hrs) a. Order management systems b. Scheduling repairs and road service · Understanding Maintenance Expense (12 hrs) a. Reports dashboard b. Cost management tools c. Overdue services d. Maintenance forecast tools · Practical Review and Testing (16 hrs)

· Driver Discipline (Outside of Safety Event) (9 hrs) a. Progressive discipline process b. Termination process · Driver Disciplinary Review (9 hrs) a. Short term review process b. Long term review process · Interpersonal Relationships (10 hrs) a. Communication b. Business relationships c. Self-assessment d. Understanding emotional intelligence e. Conflict resolution · Practice Scenarios and Role Play (6 hrs) · Practical Review and Testing (16 hrs)

· Payroll and Invoicing (8 hrs) a. Forecasting b. Understand layout/structure c. Profitability effect d. How to create or set up Invoices · Adjustments (8 hrs) a. Profit and Loss (P & L) overview b. Correct/adjust pay c. Correct/adjust forecast on P&L · Custom Reporting (8 hrs) a. P & L forecasting b. How to create a P & L c. Manage receivables · Onsite Visit #2 (10 hrs) · Practical Review and Testing (16 hrs)

· Profit and Loss (16 hrs) a. Forecast review b. Reports for research and analysis c. Research for vouchers d. Maintenance Repair Operations e. Budget vs. actual report f. Safety and injury severity factors related to cost g. Fuel surcharge vs. fuel cost per mile · Pricing and Design (10 hrs) a. Pricing and design (P & D) structure b. Charting P & D · Contracts (16 hrs) a. Review and interpretation of contracts b. Contract structure · Practical Review and Testing (16 hrs)