1. Hard hat
2. Safety glasses
3. Work boots
4. Ear protection
5. Gloves
6. Dress code required for worksite and task
7. Respirator (if required)
8. Other site or task specific PPE
9. Follows other processes and procedures as required
10. Scaffolding and work platforms
11. Ladders and other egress points
12. Body harness
13. Safety net as required
14. Other site or task specific fall protection equipment
15. Follows other processes and procedures as required
16. Follows company safety program
17. Attends company safety meetings (on job or in office)
18. Participates in company safety meetings
19. Attends respirator fit test as required by company
20. Other site or task specific equipment
21. Follows other processes and procedures as required

1. Arrives at job site prior to the start of the work day ready to work
2. Arrives at job site with required tools
3. Arrives to work drug and alcohol free
4. Arrives at job site with proper PPE
5. Attends daily meetings before work begins
6. Follows supervisor’s directions
7. Follows safety rules and requirements appropriate with this section

1. Locates area where material is to be stored
2. Prepares storage/staging area
3. Inventories/inspects materials
4. Ensures storage area is secure
5. Stages material appropriate for work flow
6. Protects materials form weather, damage
7. Monitors inventory levels and reports to supervisor
8. Follows safety rules and requirements
9. Follows supervisor’s directions
10. Follows other processes and procedures as required
11. Handles material using proper lifting techniques and equipment
12. Identifies hazardous material and secures correctly
13. Stores material per manufacturer instructions
14. Stages materials based on mechanic/supervisor needs
15. Reports missing/damaged material to supervisor
16. Schedules material movement with on-site equipment when required
17. Blends, sorts, and mixes materials as required
18. Follows safety rules and requirements
19. Follows supervisor’s directions
20. Follows other processes and procedures as required
21. Gathers unused material, organizes, restocks as necessary
22. Separates recyclable materials and disposes of according to job site requirements
23. Identifies and disposes of hazardous materials per state and local regulations
24. Gathers remaining waste and spoilage, disposes of in an appropriate manner
25. Identifies and secures materials to be returned to the shop
26. Follows safety rules and requirements
27. Follows supervisor’s directions
28. Follows other processes and procedures as required

1. Checks electrical cords and equipment before use
2. Keeps hand tools in good repair
3. Demonstrates proper maintenance of equipment
4. Keeps tools clean
5. Checks for required guards and other safety features on power equipment
6. Stores tools properly
7. Follows safety rules and requirements
8. Follows supervisor’s directions
9. Follows other processes and procedures as required
10. Chalk line
11. Steel measuring tape
12. Steel square
13. Straight edge
14. Spirit level
15. Folding rule
16. Tile Cutter
17. Electric chipping hammer
18. Carbide hole saw
19. Nippers
20. Tin snips
21. Rubbing Stone
22. Electric drill ½” or larger
23. Tile saw
24. Utility knife
25. Scoring tool
26. Grout saw keyhole
27. Saw
28. Carbide tipped chisel
29. Jamb saw
30. Margin trowel
31. Flat trowel
32. Gauging trowel
33. Pointing trowel
34. Buttering trowel
35. Bucket trowel
36. Grout float
37. Rubber float
38. Epoxy float
39. Wood float
40. Mortar hoe
41. Mortar box
42. Mixer
43. Beating block
44. Rubber mallet
45. Grout sponge
46. Epoxy sponge
47. Combination square
48. Trammel bar
49. Plumb bob
50. Tile cutting board
51. All angle tile cutter
52. Rod saw
53. Scribe
54. Scraper
55. Hammer
56. Tool bag/bucket
57. Square edge shovel
58. Water brush
59. Foxtail brush
60. Center punch
61. Hawk
62. Storypole
63. Laser
64. Caulk gun
65. Rubbing brick
66. Notched trowel
67. Mixing paddle
68. Chipping hammer
69. HEPA vac
70. Grouting blankets
71. Buckets – 1, 3, and 5 gallons
72. Shims and spacers
73. Float strips
74. Lights
75. Extension cords
76. Ladders
77. Gloves – rubber and cloth
78. Push broom
79. Staple gun
80. Hammer tacker

1. Selects correct tool for required cut
2. Makes cut accurately along mark
3. Trims/smooths material as needed
4. Uses proper PPE for task
5. Follows safety rules and requirements
6. Follows supervisor’s directions
7. Follows other processes and procedures as required
8. Selects appropriate equipment for task
9. Ensures equipment is set up properly
10. Double checks accuracy of blade to mark prior to cutting
11. Makes cut accurately along mark
12. Uses proper PPE for task
13. Dries off cut tile prior to handing to tile setter
14. Follows safety rules and requirements
15. Follows supervisor’s directions
16. Follows other processes and procedures as required

1. Selects proper tools as required for the job
2. Selects proper mortar types to be mixed as specified
3. Wears proper PPE as required for product being mixed
4. Maintains proper consistency as required
5. Re-tempers as permitted
6. Follows supervisor’s directions
7. Follows safety rules and requirements appropriate with this section
8. Follows other processes and procedures as required
9. Identifies equipment to be used
10. Performs necessary maintenance  
11. Cleans equipment
12. Follows supervisor’s directions
13. Follows safety rules and requirements appropriate with this section
14. Follows other processes and procedures as required

1. Scraps, sweeps and cleans as needed
2. Gathers necessary tools and materials
3. Checks substrate meets tolerances
4. Identifies tolerances necessary for the material per the specs
5. Blocks off area, as required, to protect from other trades
6. Utilizes equipment properly to ensure substrate is flat, plumb, level as required
7. Documents and reports any discrepancies to supervisor
8. Follows supervisor’s directions
9. Follows safety rules and requirements appropriate with this section
10. Follows other processes and procedures as required
11. Gathers necessary tools and materials
12. Reviews areas to be requiring demolition with supervisor
13. Adheres to proper techniques for each piece of power equipment that is used
14. Contains area as necessary
15. Uses proper angles and techniques depending on demo requirements
16. Wears proper PPE
17. Documents and reports any issues to supervisor
18. Follows supervisor’s directions
19. Follows safety rules and requirements appropriate with this section
20. Follows other processes and procedures as required
21. Gathers necessary tools and materials
22. Reviews areas to be ground with supervisor
23. Checks that guards are attached
24. Ensures HEPA vacuum is attached properly
25. Contains area as necessary
26. Demonstrates ability to properly grind and check work
27. Documents and reports any issues to supervisor
28. Follows supervisor’s directions
29. Follows safety rules and requirements appropriate with this section
30. Follows other processes and procedures as required
31. Gathers necessary tools and materials
32. Identifies area to receive membrane
33. Mixes membrane per manufacturer instructions
34. Understands area to receive membrane
35. Applies membrane per specs and manufacturer instructions
36. Checks the wet film thickness to ensure proper thickness used per application
37. Follows supervisor’s directions
38. Follows safety rules and requirements appropriate with this section
39. Follows other processes and procedures as required
40. Gathers necessary tools and materials
41. Know area to receive membrane
42. Applies thinset when required per manufacturer instructions
43. Applies primer when required per manufacturer instructions
44. Applies membrane per specs and manufacturer instructions
45. Pushes all air bubbles out from under the membrane
46. Follows supervisor’s directions
47. Follows safety rules and requirements appropriate with this section
48. Follows other processes and procedures as required
49. Places dams where required
50. Communicates effectively with SLU team
51. Sets up SLU mixing station
52. Mixes SLU per manufacturer instructions
53. Places mixed SLU where required
54. Effectively cleans up the mixing station, tools, and equipment at the end of the pour
55. Follows supervisor’s directions
56. Follows safety rules and requirements appropriate with this section
57. Follows other processes and procedures as required
58. Gathers necessary tools and materials
59. Sets up mixing station
60. Communicates with tile setter about the type of mortar mix that will be required
61. Installs wire reinforcing as required
62. Uses correct ratio of products to mix mortar bed
63. Stages mortar for tile setter based on their requirements
64. Effectively cleans up the mixing station, tools, and equipment at the end of the process
65. Follows supervisor’s directions
66. Follows safety rules and requirements appropriate with this section
67. Follows other processes and procedures as required
68. Gathers necessary tools and materials
69. Follows manufacturer instructions
70. Reviews area to receive primer with supervisor
71. Applies primer per specs and manufacturer requirements
72. Cleans tools and materials after use
73. Follows supervisor’s directions
74. Follows safety rules and requirements appropriate with this section
75. Follows other processes and procedures as required
76. Gathers necessary tools and materials
77. Cuts backer board to appropriate size for installation
78. Installs backer board per manufacturer/supervisors instructions
79. Utilizes correct fasteners for backer board
80. Applies joint treatment per manufacturer/supervisors instructions
81. Follows supervisor’s directions
82. Follows safety rules and requirements appropriate with this section
83. Follows other processes and procedures as required
84. Gathers necessary tools and materials
85. Set up mixing station
86. Mixes per manufacturer instructions
87. Verifies areas requiring patch material
88. Applies patch material per manufacturer instructions
89. Cleans tools, materials, and mixing station when finished
90. Follows supervisor’s directions
91. Follows safety rules and requirements appropriate with this section
92. Follows other processes and procedures as required

1. Demonstrates ability to gather materials for the mix (Sand, Portland Cement, Additives, Water)
2. Gathers proper tools and equipment
3. Wears proper PPE required for mixing dry products
4. Mixes ingredients according to standard procedures to desired consistency
5. Transports mortar to desired location
6. Notify supervisor when inventory is low and more needed for next day
7. Cleans tools and equipment after each use
8. Follows safety rules and requirements
9. Follows supervisor’s directions
10. Follows other processes and procedures as required

1. Identifies paddle to be used based on material that is mixed
2. Performs necessary maintenance
3. Follows manufacturer mixing instructions including slake times
4. Wears proper PPE required for mixing dry and wet products
5. Cleans equipment after use
6. Has material ready without crew stopping and waiting
7. Follows safety rules and requirements
8. Follows supervisor’s directions
9. Follows other processes and procedures as required

1. Checks for any residual setting material or foreign matter in the joints on the surface
2. Checks for any loose, damaged, or improperly installed tile
3. Identifies area to be grouted
4. Identifies areas to be caulked or left ungrouted
5. Follows safety rules and requirements
6. Follows supervisor’s directions
7. Follows other processes and procedures as required
8. Gathers necessary tools and materials
9. Verifies correct color and type of grout
10. Understands differences of each type of grout
11. Protects adjacent finished surfaces
12. Cleans and residual setting material or foreign matter
13. Locates potable water source and disposal area
14. Cleans tools and equipment after each use
15. Follows safety rules and requirements
16. Follows supervisor’s directions
17. Follows other processes and procedures as required
18. Mixes proper quantity of grout per manufacturer’s specs
19. Uses proper float
20. Works grout thoroughly into joints
21. Cleans excess off tile surface and joints as needed
22. Follows set up times per manufacturer
23. Washes excess grout from surface of tile and joints
24. Maintains uniform joint width and height
25. Performs final clean per manufacturer’s specs
26. Polishes haze from tile surface
27. Cleans tools and work area
28. Properly disposes of grout water
29. Protects grouted work area as required
30. Follows safety rules and requirements
31. Follows supervisor’s directions
32. Follows other processes and procedures as required

1. Checks tile and grouting for any imperfections
2. Determines that installation has properly cured per manufacturer recommendations
3. Identifies areas to be cleaned, caulked, and sealed
4. Determines and identifies any contaminants from other trades
5. Verifies proper ventilation exists before starting
6. Follows safety rules and requirements
7. Follows supervisor’s directions
8. Follows other processes and procedures as required
9. Gathers necessary tools and materials
10. Verifies correct cleaner, caulk, sealer
11. Protects adjacent finished surfaces
12. Assures areas to be caulked are free of debris and contaminants
13. Locates potable water source and disposal area
14. Wears proper PPE for each task
15. Follows safety rules and requirements
16. Follows supervisor’s directions
17. Follows other processes and procedures as required
18. Mixes cleaning materials per manufacturer specs
19. Uses proper applicator for cleaning material
20. Allows contact time required by manufacturer
21. Washes excess cleaners from surface of tile and joints
22. Performs final clean as necessary
23. Protects finished surface
24. Wears proper PPE depending on cleaner
25. Follows safety rules and requirements
26. Follows supervisor’s directions
27. Follows other processes and procedures as required
28. Verifies correct color and material
29. As required, primes area to be caulked
30. Uses proper applicator
31. Applies caulk per manufacturers/TCNA Handbook requirements
32. Removes excess caulk from surface of tile
33. Protects finished surfaces as required
34. Follows safety rules and requirements
35. Follows supervisor’s directions
36. Follows other processes and procedures as required
37. Verifies correct color and material
38. Protect adjacent tile areas as required
39. Uses proper applicator
40. Applies sealant per manufacturer’s/TCNA Handbook requirements
41. Removes excess sealant from surface of tile and joints
42. Ensures a full sealant joint
43. Protects finished surfaces as needed
44. Follows safety rules and requirements
45. Follows supervisor’s directions
46. Follows other processes and procedures as required

1. Ability to read a measuring tape to 1/16”
2. Ability to add whole numbers and fractions
3. Ability to subtract whole numbers and fractions
4. Understands ratios
5. Utilizes ratios to properly mix mortar, add water to acids, etc.
6. Utilizes fractions to double check a measurement
7. Utilizes math skills to determine amount of tile/material needed in each staging area
8. Follows supervisor’s directions
9. Follows other processes and procedures as required

Orientation to the Job Tile Specific Safety Awareness Safety Orientation Part 1 Safety Orientation Part 2 Safety Orientation Part 3 Hand Tool Orientation Cutting Tool Orientation Electric Tool Orientation What to expect on the Job

Elevation Equipment Knowledge Safety & Erection of Scaffolding Scissor Lift Certification Fork Lift Certification

History of Tile Markets That Use Tile Difference Between W2 & 1099 Workers Related Products and Industries Backer Boards for Tile Installations Introduction to Trims & Profiles Surface Profile Introduction to Bonding Materials Introduction to Cleaning Agents & Sealers Enhancers & Impregnators Cleaners Warehouses

Trowel Education Trowel & Error Cutting Tools Equipment Knowledge Cutting/Fitting Tile Hand Tools Equipment Knowledge Grinding Tools Equipment Knowledge Mixing Tools Equipment Knowledge Slake Mix Demolition Tools Equipment Knowledge Power Tools Equipment Knowledge Surface Profile Operation

Introduction to Grouts Grout Overview Standard Cement Grout Epoxy Grout High Performance Cement Grout Ready to Use Grout Grout Problems & Remedies Grout Clean-Up & Detailing Grout Team Leader Sealants Soft Joints/Movement Joints

Introduction to Preparation Materials Introduction to Primers Waterproof Membranes 101 Crack Isolation Membranes 101 Mortar Beds & Admixtures 101 Demolition Process Surface Prep – Concrete Patching Material – Concrete Self-Leveling Underlayments – Concrete Portland Cement Mortar Bed 201 Backer Boards Surface Preparation – Wood Substrates Overview of Underlayments Bonding Primer Moisture Mitigation Systems Waterproof Membranes 201 Crack Isolation Membranes 201 Uncoupling Mats Vapor Barriers Sound Reducing Membranes Moisture Concerns Installing Over Concrete Surface Preparation 201 Underlayments 201 Shower Pan Construction

Reference Manuals Environmental Conditions Crew Task Management Barrier Management/Risk People Management – Communication People Management – Control Confrontation Time & Schedule Management Specifications Safety Management High Performance Teams Interpersonal Skills Work Life Balance Personal Finance Gauged Porcelain Tile Introduction to Tile Standards