Technical Sales Representative (2075CBV1) Competency-Based

Joseph T. Ryerson & Son, Inc.

National (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Conduct oneself in a safe and professional manner in a warehouse environment.

Be able to state proper personal protective equipment (PPE) needed prior to warehouse entry.
Demonstrate proper safety procedures while conducting business in Ryerson, vendor, and customer locations.
Demonstrate knowledge of the proper reporting procedures for any incidents that may occur during the course of one?s duties.

Demonstrate proper first aid/ CPR procedures.

Receive national certification in first aid/ CPR .

Negotiate prices or other sales terms.

Negotiate prices or terms of sales agreements.

Contact current or potential customers to promote products or services.

Contact establishments to evaluate needs or to promote product or service sales.
Contact new or existing customers to discuss how specific products or services can meet their needs.

Gather customer or product information to determine customer needs.

Research and contact establishments to evaluate needs or to promote product or service sales.
Obtain blueprints or specifications for use by Operations, Engineering, etc. departments in quote/bid preparations.

Sell products or services.

Sell correct products according to grade, quality, etc. as needed to customers.

Process sales or other transactions.

Accurately prepare and submit sales purchase orders.
Accurately input orders into AS400/SAP.

Maintain/ prepare records of customer accounts, sales, or transactions.

Maintain customer records, using automated or manual systems.
Complete expense reports, sales reports, or other paperwork.

Answer customer questions about goods or services.

Answer customers' questions about products, prices, availability, or credit terms.

Estimate costs or terms of sales.

Quote prices, credit terms, or other bid specifications.
Compute/ estimate customers? costs and estimate savings from using our services, products, or equipment.

Discuss features of products with customers and technical personnel.

Emphasize product features, based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
Inform customers of estimated delivery schedules, completion of orders, or any other information pertaining to purchased products.
Provide information/ feedback to other members of Ryerson teams so that products can be tailored to clients' needs.

Develop/ share sales-related content or market information with colleagues and customers.

Prepare sales presentations or proposals to explain product specifications or applications.
Collaborate with colleagues to exchange information, such as selling strategies or marketing information.

Inform customers of products or services.

A. Inform customers of products available based on customer needs, product specifications, and applicable regulations.

Arrange delivery of goods or services.

Verify that delivery schedules meet project deadlines.
Arrange for verifications or testing of products as needed.

Identify potential customers.

Identify prospective customers using business directories, leads from existing clients, participation in organizations, customer-initiated communication, or trade show or conference attendance.

Verify accuracy of records.

Verify accuracy of materials lists, and stocked items.

Attend events to develop professional knowledge and monitor market conditions or trends.

Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, environmental regulations, or industry developments.

Conduct oneself in a safe and professional manner in a warehouse environment.

Be able to state proper personal protective equipment (PPE) needed prior to warehouse entry.
Demonstrate proper safety procedures while conducting business in Ryerson, vendor, and customer locations.
Demonstrate knowledge of the proper reporting procedures for any incidents that may occur during the course of one?s duties.

Demonstrate proper first aid/ CPR procedures.

Receive national certification in first aid/ CPR .

Negotiate prices or other sales terms.

Negotiate prices or terms of sales agreements.

Contact current or potential customers to promote products or services.

Contact establishments to evaluate needs or to promote product or service sales.
Contact new or existing customers to discuss how specific products or services can meet their needs.

Gather customer or product information to determine customer needs.

Research and contact establishments to evaluate needs or to promote product or service sales.
Obtain blueprints or specifications for use by Operations, Engineering, etc. departments in quote/bid preparations.

Sell products or services.

Sell correct products according to grade, quality, etc. as needed to customers.

Process sales or other transactions.

Accurately prepare and submit sales purchase orders.
Accurately input orders into AS400/SAP.

Maintain/ prepare records of customer accounts, sales, or transactions.

Maintain customer records, using automated or manual systems.
Complete expense reports, sales reports, or other paperwork.

Answer customer questions about goods or services.

Answer customers' questions about products, prices, availability, or credit terms.

Estimate costs or terms of sales.

Quote prices, credit terms, or other bid specifications.
Compute/ estimate customers? costs and estimate savings from using our services, products, or equipment.

Discuss features of products with customers and technical personnel.

Emphasize product features, based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
Inform customers of estimated delivery schedules, completion of orders, or any other information pertaining to purchased products.
Provide information/ feedback to other members of Ryerson teams so that products can be tailored to clients' needs.

Develop/ share sales-related content or market information with colleagues and customers.

Prepare sales presentations or proposals to explain product specifications or applications.
Collaborate with colleagues to exchange information, such as selling strategies or marketing information.

Inform customers of products or services.

A. Inform customers of products available based on customer needs, product specifications, and applicable regulations.

Arrange delivery of goods or services.

Verify that delivery schedules meet project deadlines.
Arrange for verifications or testing of products as needed.

Identify potential customers.

Identify prospective customers using business directories, leads from existing clients, participation in organizations, customer-initiated communication, or trade show or conference attendance.

Verify accuracy of records.

Verify accuracy of materials lists, and stocked items.

Attend events to develop professional knowledge and monitor market conditions or trends.

Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, environmental regulations, or industry developments.

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