1. Identify and demonstrate knowledge of basic computer
hardware, including but not limited to:
a. Central Processing Unit (CPU)
b. hard drive
c. memory
d. ports e. buses
f. slots.
2. Identify and demonstrate knowledge of computer
peripherals, including but not limited to
a. Keyboard
b. Monitor
c. Mouse
d. Printers
e. Scanners
f. all-in-one printers
g. external hard drives
h. thumb drives (memory sticks, USB drives).
3. Identify and demonstrate knowledge of basic computer
software by: installing, configuring, and providing customer
assistance in using common software, such as Microsoft
Office and/or Apple equivalents.
4. Perform hardware and software upgrades (if applicable).
5. Install and configure PC/Mac operating system features.
6. Install and configure components needed for network
operating system, such as: Domain Name Servers (DNS),
Windows Internet Network Servers (WINS), Domain
Controllers.
7. Install and configure network devices, such as servers,
printers, scanners, Internet Protocol (IP) phones, etc.
8. Install and configure remote user connections, such as:
Remote Access Servers, Virtual Private Networks (VPN),
Outlook Web Access.
9. Install and configure wireless connections.
10.Troubleshoot hardware, software, connectivity issues.