Cyber Associate (3048CBV1) Competency-Based

Pikam Technologies Inc. D/B/A DataHawg, Inc.

Registered 2024

Illinois (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Resolve computer network problems.

Identify the causes of networking problems, using diagnostic testing software and equipment.
Install or repair network cables, including fiber optic cables.
Troubleshoot network or connectivity problems for users or user groups.

Document network-related activities or tasks.

Document network support activities.
Create or update technical documentation for network installations or changes to existing installations.
Maintain logs of network activity.
Run monthly network reports.

Create electronic data backup to prevent loss of information.

Back up network data.

Implement security measures for computer or information systems.

Configure security settings or access permissions for groups or individuals.

Analyze security of systems, network, or data.

Analyze and report computer network security breaches or attempted breaches.

Configure computer networks.

Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

Install computer software.

Install network software, including security or firewall software.
Install new hardware or software systems or components, ensuring integration with existing network systems.

Test computer system operations to ensure proper functioning.

Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
Test repaired items to ensure proper operation.

Analyze data to identify or resolve operational problems.

Analyze network data to determine network usage, disk space availability, or server function.

Monitor the performance of computer networks.

Analyze network data to determine network usage, disk space availability, or server function.

Provide technical support for computer network issues.

Provide telephone support related to networking or connectivity issues.

Troubleshoot issues with computer applications or systems.

Troubleshoot network or connectivity problems for users or user groups.

Maintain computer hardware.

Perform routine maintenance or standard repairs to networking components or equipment.

Install computer hardware.

Install and configure wireless networking equipment.
Install new hardware or software systems or components, ensuring integration with existing network systems.
Install or repair network cables, including fiber optic cables.

Develop specifications for computer network operation.

Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.

Test computer hardware performance.

Test computer software or hardware, using standard diagnostic testing equipment and procedures.

Test software performance.

Test computer software or hardware, using standard diagnostic testing equipment and procedures.

Update knowledge about emerging industry or technology trends.

Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.

Train others in computer interface or software use.

Train users in procedures related to network applications software or related systems.

Document operational activities.

Document help desk requests and resolutions.

Conduct research to gain information about products or processes.

Research hardware or software products to meet technical networking or security needs.

Prepare instruction manuals.

Create or revise user instructions, procedures, or manuals.

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