Customer Service Representative

USDOL

National (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

OJT hours

Discuss goods or services information with customers or patrons.

250

Maintain financial or account records.

250

Respond to customer problems or complaints.

750

Provide notifications to customers or patrons.

250

Calculate costs of goods or services.

250

Collect deposits, payments or fees.

250

Execute sales or other financial transactions.

250

Prepare documentation for contracts, transactions, or regulatory compliance.

250

Refer customers to appropriate personnel.

250

Review customer insurance information.

250

Promote products, services, or programs.

250

Process customer bills or payments.

250

Verify accuracy of financial or transactional data.

250

Recommend packing or shipping methods.

250

Related Instruction Outline

Customer Service Representative

Work Process Content

Related Instruction Content

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