1. Determines and follows processes of how inventory is released and products are issued
2. Makes needed adjustments in information management systems to reflect inventory assessments
3. Identifies, computes, or adjusts supply levels and reorder points
4. Identifies and suggests authorized substitutes for out-of-stock items
5. Follows standardized inventory control processes as prescribed by the organization to ensure the right amount of supply is available in an organization

1. Monitors when supply is low or at a specified reorder point
2. Receives and reviews documents specifying needed materials or products
3. Collates and assembles lists of necessary supplies, products, equipment, and/or parts needed
4. Demonstrates knowledge of and executes procurement actions
5. Revises quantities ordered based on items on hand and makes necessary adjustments
6. Initiates, prepares, edits, and processes orders using frequently used terminology or codes
7. Secures information regarding the status of supply transactions

1. Identifies internal and external reporting requirements and issues reports and documentation in accordance with requirements
2. Maintains organized records and files
3. Follows established protocols for refusing goods, returning them, and reporting inaccuracies
4. Reports damages to the manufacturer or company that produced the items

1. Uses information technology systems, including computers, handheld devices, and scanners, for record keeping
2. Executes related actions such as data entry, report retrieval, error correction, and queries using information technology tracking systems
3. Operates computers to perform records search, data input, and data corrections
4. Demonstrates proficiency using inventory management systems and other industry-relevant automated supply chain systems
5. Selects and uses appropriate technology to improve scheduling and tracking processes and to increase efficiency
6. Interprets and translates data using information technology and management information systems

1. Uses strong written and oral communication skills to coordinate with outside entities and provide customer service
2. Engages in a professional way in electronic and in-person interactions with peers across the supply chain regarding the need for goods and delivery of materials to worksites
3. Uses problem-solving and communication skills to troubleshoot inventory shortages, damaged products, or inaccuracies in reporting and to identify alternatives
4. Follows up on urgent requests related to the status of supply actions or reasons for delay in an appropriately responsive manner

1. Complies with workplace safety protocols
2. Identifies recurring problems and implements plans to resolve them
3. Monitors inventory benchmarks and goals for continuous improvement
4. Identifies proper disposal of goods and materials in accordance with environmental standards
5. Identifies and adheres to applicable federal, state, and local health and safety regulations (e.g., FAA, OSHA, USDA, FDA, GMP)

• Use basic mathematics including addition, subtraction, multiplication, division, decimals, fractions, and percentages to solve business problems. • Reconcile and analyze business banking records, financial statements, and profit/loss documents. • Calculate costs including discount rates, interest rates, tax rates, and volume discounts. • Calculate transportation costs based on various parameters, such as per mile pricing, tonnage, and expedited shipping fees. • Convert decimals to fractions and fractions to decimals; add and subtract like and unlike fractions.

• Compose emails, letters, memos, texts, and other forms of communication using appropriate format, grammar, spelling, punctuation, and usage. • Maintain customer correspondence and records, including through customer management systems or other data management systems. • Demonstrate the ability to follow business protocols for saving, filing, and storing documents and records. • Explain the policies and safeguards that must be in place to protect critical, sensitive, or proprietary information and the potential consequences for violating those policies and safeguards. • Demonstrate abilities to engage in active listening, lead a conversation, and contribute to business conversations. • Demonstrate the ability to use communications tactics to resolve customer complaints or de-escalate confrontations or challenges. • Demonstrate the ability to properly document and justify the rejection of materials due to quality control concerns, damage, late delivery, or other reasons. • Describe the potential sources of discrimination found in business communication and effective strategies for using language and communication techniques that result in inclusiveness and improved diversity. • Describe the appropriate way to communicate to individuals at different levels in the chain of command, including to make operational recommendations, ask for clarification of information, express concerns, alert supervisors to potential problems, and recognize excellence among colleagues.

• Describe the importance of business ethics and the ways in which companies effectively establish standards for ethical conduct. • Describe various management structures and explain how the chain of command works within each structure. Discuss the advantages and disadvantages of various management structures. • Explain the potential consequences of unethical activity on the part of employees at all levels within an organization. • Define intellectual property rights and explain how the US and other countries work to protect intellectual property and prevent corporate espionage. • Provide examples of unethical conduct in business and its impact on business operations. • Describe the various ways employers communicate their standards for ethical conduct, such as through training, an employee handbook, or internal communication. • Describe the procedures or actions employees can take to identify and prevent unethical conduct and to report unethical conduct to superiors within an organization or to appropriate agencies or organizations external to a company.

• Explain the potential hazards that supply technicians encounter in the workplace (e.g., trip hazards, slip hazards, instrument and machine hazards, and chemical hazards) and strategies for reducing accidents or injury. • Obtain necessary certifications for working with hazardous materials. • Demonstrate the proper use of personal safety equipment. • Demonstrate the ability to read and interpret a Material Safety Data Sheet, including to determine proper handling and storage requirements for hazardous chemicals, which protective equipment is required or recommended when working with the material, and the appropriate emergency response to an accidental release, spill, explosion, or fire. • Explain the importance of properly storing and securing materials in the event of a fire, flood, or natural disaster.

• Discuss the advantages and disadvantages of various supply chain strategies, such as just-in-time procurement or long-term storage of goods. • Describe the various ways material can be transported and compare the costs, advantages, and disadvantages of each. • Demonstrate the ability to receive goods in a timely manner. • Explain the ways in which received goods should be inspected or examined and demonstrate the ability to follow the appropriate procedures when errors are detected, such as when incorrect items or an incorrect number of items was received. • Demonstrate the ability to properly document the receipt of goods, including through the use of electronic inventory systems. Demonstrate the ability to correctly inventory materials and supplies. • Demonstrate the ability to deliver materials requisitioned or requested by production and other individuals in a timely, efficient, and proper way. • Demonstrate the ability to maintain accurate and up-to-date inventory records. • Demonstrate the ability to prepare an accurate and complete purchase order, supply requisition, inventory transfer record, or chain-of-custody documentation. • Explain the components of an effective materials storage plan and demonstrate the ability to store materials correctly.

• Describe the purpose of visually inspecting materials and demonstrate the ability to differentiate between products that do and do not meet certain specifications. • Explain the types of quality assurance practices that result in improved product quality and reduced costs. • Differentiate between quality control and quality assurance and provide examples of each in a logistics environment. • Develop a materials storage plan that maintains the quality and integrity of materials. • Maintain quality assurance records and write quality assurance reports. • Demonstrate the ability to document concerns about materials or product quality and explain the appropriate reporting structure when defective materials are identified.

• Define “global supply chain” and explain how businesses use global supply chains to become and remain competitive. • Explain how taxes, tariffs, trade agreements, and trade restrictions affect global supply chains and materials costs. • Explain federal regulations regarding export controls and identify goods and end uses that are prohibited or require a license for export or use. • Conduct a cost-benefit analysis for sourcing materials based on labor costs, production costs, transportation costs, and corporate goals (e.g., sustainability or child labor protections). • Discuss the impact of geopolitical challenges on supply chain management. • Demonstrate the ability to convert time zones using use time zone maps, manual calculations, and technology-based converters. • Describe potential sources of global supply chain interruption and explain mitigation strategies used to prevent the disruption of production or significant changes in the cost of goods acquired or produced.