Room Attendant/Housekeeper (0943CB V1) Competency-Based

Anonymous

Registered 2025

Missouri (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Inventory materials or equipment.

Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
Keep storage areas and carts well-stocked, clean, and tidy.
Sort, count, and mark clean linens and store them in linen closets.

Clean facilities or sites.

Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
Keep storage areas and carts well-stocked, clean, and tidy.
Wash dishes and clean kitchens, cooking utensils, and silverware.

Move materials, equipment, or supplies.

Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

Clean equipment or supplies.

Dust and polish furniture and equipment.
Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
Wash dishes and clean kitchens, cooking utensils, and silverware.

Clean building walls or flooring.

Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.

Dispose of trash or waste materials.

Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

Monitor building premises to ensure occupant or visitor safety.

Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.

Clean furniture or fixtures.

Dust and polish furniture and equipment.
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
Hang draperies and dust window blinds.
Polish silver accessories and metalwork, such as fixtures and fittings.

Move furniture.

Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.
Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.
Move and arrange furniture and turn mattresses.

Maintain equipment or systems to ensure proper functioning.