1. Completion of HCP New Hire Training and ability to perform HCP job tasks in case of need for emergency client services, or in lieu of regularly assigned HCP

1. Co-facilitate New Hire Orientation and other HCP training
2. Provide introduction to clients during first week
3. Provide regular supportive home visits during first 120 days
4. Inspire and share stories of personal experiences

1. Identify HCP strengths and areas of recommended improvement needed
2. Model patience in all situations while working with HCPs
3. Provide basic assistance with lockout challenges by demonstrating skills to enter client’s home

1. Communicate performance issues to the HCP and the supervisor
2. Communicates issues involving service delivery, HCP performance, and HCP concerns that arise during scheduled observational visits
3. Observe HCPs and complete written observation form

1. Check in on HCP assignments to assure HCP is present
2. Provide client services if HCP is not present or in cases when emergency services are needed
3. Assist with clean up and services for clients at risk for eviction
4. Recognize neglect, abuse, and exploitation per Elder Abuse Training/Adult Protective Services guidelines
5. Ability to assist clients in transition of care, and provide feedback to HCPs on making transition of care a smooth process for clients recently discharged from the hospital

1. Participate in HCP check-in meetings
2. Answer field questions of HCPs regarding client care
3. Coach HCPs with questions and concerns regarding Care Plan and services

1. Body mechanics
2. Activities of Daily Living
3. Infection control

1. Ability to actively listen to challenges in the field from HCP and new hires
2. Assess situations and advise HCP towards effective methods of resolving issues in the field
3. Help HCPs manage minor issues
4. Ability to work effectively on a team

1. Able to work with multiple clients with varying personalities
2. Manage day to day challenges
3. Develop ability to adapt and be flexible

1. Demonstrate action oriented focus on challenges with clients
2. Assist HCP to work out basic issues with clients
3. Teaching HCP by example and discussion on how to handle tough issues with clients and find resourceful techniques to maximize home visit

1. Demonstrate ability to develop and facilitate PowerPoint presentations
2. Correctly writing up observations of HCP in Microsoft Word
3. Send and receive emails, write proper business emails, schedule meetings, and set up reminders in Microsoft Outlook
4. Upload observation forms and add basic data notes in Procura

Improve participants’ ability in both written and verbal communication with clients by developing active listening skills, such as nonverbal communication, paraphrasing, and asking openended questions, as well as written skills to convey messages with clarity.

Prepare participants to assist clients with ADLs (eating, bathing, dressing, toileting, transferring, and continence) and personal care, and provide an opportunity to practice skills.

Prepare participants to model and demonstrate proper body movement on the job to prevent injury and aiding consumers move from one place to another safely.

Prepare participants to define and identify symptoms of depression, describe strategies for working with consumers who are depressed, recognize warning signs of suicide, describe suicide prevention strategies, describe strategies for working with consumers with Developmental Disabilities and their families.

Prepare participants to practice infection control effectively and apply the principles of standard precautions appropriately with consumers

Prepare participants to identify general safety concerns within environments such as high crime neighborhoods and with clients who have behavioral concerns, identify the most common injury in home care, describe specific actions to prevent the consumer from falling, why appropriate and functional Durable Medical Equipment (DME) is an important part of home safety, and how to prevent fires, burns, and dangers related to the use of oxygen in the home.

Prepare participants to recognize the benefits of teamwork, develop critical thinking to solve problems, and develop social emotional skills to deal with conflict in the moment. Demonstrate strategies for communicating effectively and respectfully with consumers and the care team. Demonstrate strategies for resolving conflict and talking about sensitive issues with consumers and members of the care team.

Prepare participants with the technical skillset to effectively use a computer, keyboarding skills, input accurate data in a database and interpret it, PowerPoint, Excel and Word.

Prepare participants to engage in meaningful strategies to bring the best out in others and offer opportunities directed at individual strengths and short term and long-term goals.

Prepare participants to expect and manage fluid situations with multiple and varying personalities, work with multiple clients and manage day to day challenges.

Prepare participants to notice key pieces of information, document it in consistent formatting based on regular series of questions and report it to the appropriate entity.

Prepare participants to recognize signs of neglect, abuse and exploitation through an understanding of roles, responsibilities and physical and mental signs.

Prepare participant to identify and ask appropriate questions around transitions from one type of care to another such as hospital to home and triage any issues that arise around transportation, communication with hospital staff, including ability to follow prescribed plans and interact with members of the care team.