1. Make recommendations
2. Provide feedback

1. Identify issues in the field and accurately document issues within tracking system
2. Conduct required check-ins, observations, and follow up calls or check in calls
3. Address disciplinary issues and service complaints
4. Provide additional body mechanics training post-workers compensation injury
5. Provide intensive support those continuing to struggle and whose introductory stage has been extended

1. Analyze HCP work
2. Suggest ways to improve catered towards the HCP’s strengths and areas of improvement

1. Identify strengths and areas for improvement
2. Help develop HCP skillset
3. Suggest SMART goals for HCP evaluations
4. Suggest improvements to the New Hire and Check in meetings
5. Provide more extensive feedback/documentation on Procura and other format on HCP performance

1. Demonstrate intermediate understanding of Microsoft Office Suite, including Outlook
2. Demonstrate advanced understanding of Procura

1. Identify and assess complex issues in the field
2. Provide nuanced resolutions to HCPs
3. Partnering with supervisor to provide support for HCP
4. Communicate in a highly charged incident to come together to find a balanced solution
5. Partnering with Case Managers in mediations if necessary

1. Conduct annual refreshers on proper body mechanics
2. Identify other specialized training that require frequent HCP visits
3. Train HCPs on transfers and other specialized training tasks
4. Advanced infection control

1. Identify issues and best practices in the field with the skill set
2. Make decisions with minimal direction

1. Handling challenging work environments
2. Managing clients who are resistant to services, severe hoarding and cluttering tendencies, risk of eviction, etc.

1. Build relationships
2. Identify issues along with best practices solutions and communicate it back to the HCPs

1. Help the supervisor with their workload
2. Allow the supervisor the time to focus on the big picture and strategic initiatives.

Prepare participants to lead through collaboration and encourage other team mates to accomplish goals by developing the ability to cater towards strengths.

Prepare participant to describe and demonstrate infection control and standard precautions, including washing hands, putting on gloves, changing linens, removing waste, cleaning, and disposing of sharps properly, describe proper care of those with communicable and noncommunicable diseases, identify pressure sores, risk factors for their development, and common sites where they develop, and describe how to prevent pressure sores.

Prepare participant to communicate clearly and effectively through techniques such as use of simple language, open-ended questions and comprehension of basic medical terminology.

Prepare participant to work with team mates and clients who are struggling to communicate in highly charged environments and provide a means to bring all parties to the table to find a balanced solution, and develop the ability to identify/assess complex issues in the field, and provide more nuanced resolution and feedback.

Prepare participant to recognize strengths and weaknesses of teammates and develop strategies to improve skillset on an ongoing basis via consistent feedback loop of documentation and setting SMART Goals and Areas of Improvement.

Prepare participant to observe and advise on proper body mechanics, use of Hoyer Lift, Bed transfer and pivot transfers.

Prepare participants to build on basic computer skillset so each can have more advanced skillset in Microsoft Office, allowing for independent navigation of a database system, manage and run reports, sort and interpret the reports with accuracy, develop advanced PowerPoint techniques.

Prepare participant to create and develop a positive connection to team mates and manage relationships with clients with complex conditions so they can identify recurring issues and identify best practice solutions.

Prepare participant to interpret and apply employment policies and procedures with consistent and fair application.