Designer Countertop Sales

Anonymous

Colorado (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Workplace Safety

Identify hazards associated with the workplace and record and report in accordance with organizational procedure.
Understand all workplace safety requirements at all times.
Understand and maintain all organizational security arrangements and approved procedures.
Understand and comply with all emergency procedures in accordance with organizational policy.

Customer Service

Maintain and nurture existing client relationships.
Maintain records of customers’ accounts, sales, and other accounts.
Respond to all inquiries and requests in a timely and professional manner.
Contact new or existing customers to discuss how specific products or services can meet their needs.
Visit establishments to evaluate needs or to promote product or service sales.
Answer customers’ questions about products, prices, availability, or credit terms.
Manages difficult or emotional customer situations.
Solicit customer feedback to improve service.
Responds to requests for service and assistance.
Meet commitments.

Sales

Select or assist customers in selecting products based on customer needs, product specifications, and applicable regulations.
Prepare and present estimates.
Compute customer’s installation or production costs.
Prepare and submit sales contracts for orders.
Obtain building blueprints or specifications for use by engineering departments in bid preparations.
Attend and participate in team sales meetings.
Perform at required revenue levels and sales metrics to be established by management.
Negotiate prices or terms of sales or service agreements.

Product Knowledge

Understand and communicate information regarding company products, services, and policies and procedures to new and existing clients.
Possess and maintain thorough knowledge of the countertop industry product information.
Emphasize product features, based on analyses of customers’ needs and technical knowledge of product capabilities and limitations.
Inform customers of estimated delivery schedules, service contract, warranties, or other information pertaining to purchase of products.
Attend and participate in ongoing training and company sponsored activities.

Project Management

Ensure that all required client paperwork is complete, accurate, and submitted on time including building permits.
Arrange for installation of products.
Verify that delivery schedules meet project deadlines.
Generate creative solutions; Translate concepts and information into images; Use feedback to modify designs; apply design principles; demonstrates attention to detail.
Provided timely and accurate reports as required.
Develop project plans; coordinate projects; communicate changes and progress; complete projects on time and budget; and manage project team activities.
Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics.
Manage all phases of construction observation and design guidance, contract completion during preconstruction and construction phases of the project.
Prioritizes and plans work activities.
Uses time efficiently and plans for additional resources.
Sets goals and objectives and develops realistic action plans.
Organizes or schedules other people and their tasks.

Design

Concept Design: Research and analysis, focus on project completion during all phases of a construction.
Schematic Design: Develop concepts and present alternatives to clients.
Design Development: Create preliminary design layout and drawings.
Construction Design: Create working technical drawings/ blueprints.

Communication

Speaks clearly and persuasively in positive or negative situations.
Listens and gets clarification.
Responds well to questions
Demonstrates group presentation skills.
Participates in meetings.
Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and able to read and interpret written information.

Professionalism

Looks for ways to improve and promote quality.
Demonstrates accuracy and thoroughness.
Meets productivity standards; completes work in timely manner; strives to increase productivity; and works quickly.
Adapts to changes in the work environment.
Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Changes approach or method to best fit the situation and able to deal with frequent change, delays, or unexpected events.

Related Instruction Outline

Designer Countertop Sales

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