1. Provide leadership to other staff utilizing situational and transformational leadership skills to serve as a role model to others.
2. Can distinguish between the role of LTC staff nurse and a LTC nurse supervisor
3. Honors commitments, weighs and takes risks, assumes responsibility for all activities under direct control.
4. Provide direction and coordinate care through direction of others, teamwork and consultation.

1. Delegate, monitor and direct assignments of licensed and unlicensed personnel.
2. Demonstrate understanding of the work of positions for which assignments will be communicated and communicates assignments clearly, giving staff authority to complete.
3. Update staff on changes in work or workplace.
4. Plan and organize work to ensure timely task completion and work flow.
5. Plan and organize complex work including handling emergency situations promptly.
6. Make sound, timely decisions with consideration of ramifications.
7. Analyze issues, prioritizes problems and involves appropriate individuals to select plan for resolution, anticipating outcomes and managing consequences.
8. Display effective problem solving skills.

1. Provide formal and informal recognition and rewards for employees for positive performance.
2. Assess learning needs through reviewing employee performance competencies, corrective actions, staff and resident surveys, observation and feedback from other staff.
3. Participate in providing instruction to enhance on the job learning.
4. Monitor staff performance daily and give informal daily feedback and structured weekly feedback.
5. Complete and share performance appraisals on a timely basis.
6. Confronts or does change interviews with employees when they need to make changes in behavior or performance and documents. Follow-up to assure desired change occur.
7. Initiate performance improvement plan when needed and supports staff through training and follows up on progress and completion.
8. Suggest and/or initiate quality improvement studies and follow up.
9. Is helpful to others; approachable; collaborates with others.
10. Is considerate of others when working toward goals and problem-solving.
11. Provide recognition to employees that perform their duties correctly or go the extra mile; encourages others to improve performance.
12. Encourage employees to take on new challenges.
13. Ask employees to help formulate solutions to problems in the work place and encourages staff to become involved and to provide feedback on issues.
14. Listen/serve as a resource and advocate for work problems, equipment, and supply needs and employee complaints and directs staff to resources for personal crises and problems.
15. Inquire daily as to how the day is going, check to see if staff have what they need to do the job.

1. Recognize stages of change and implements appropriate actions to minimize resistance.
2. Keep abreast of developments in area of expertise.
3. Establish accurate budget for department and/or work area; works within budget.
4. Purchase and/or secure quality resources that are cost-effective.
5. Utilize resource effectively, minimizing waste and oversees staff’s effective use of the same, using Society contracts and vendors when applicable.
6. Recognize stage of grief and mourning and provide support to residents, families and staff members by offering support and refers to counseling and/or spiritual support services.
7. Provide guidance to residents, families and staff according to policies related to experimental treatment and end of life concerns.
8. Serve as a resident advocate.

1. Training course on Supervision 2. (Series of 12 self study units)

1. Nursing Leadership And Management § Management types and leadership styles § Power vs. empowerment § The Roles and Characteristics of front line nursing caregivers 2. Planning And Delivering Care In LTC Organizations § Organizational structures § Nursing delivery systems § Decision making and delegation 3. Monitoring And Improving Performance § Communicating, teaching, motivating and building nursing teams § Supervising and evaluating § Attaining and Maintaining Competence § Nursing Challenges in the workplace § Quality care 4. Ethical, Legal And Conflict Management § Nurse leader role in change process § Resident advocate role § Conflict Management § Ethical Issues in LTC § Managing Resources