a. Take Bookings b. Provide Rate Information c. Arrange Transportation Services d. Track Cargo e. Provide Sailing Schedule Information f. Give Fumigation Information g. Ensure Hazardous Cargo Regulations h. General Troubleshooting

a. Terminal Operations b. Vessel Planning c. Vessel Loading & Discharge d. Special Cargo Handling (over dimensional) e. Hazardous Material Stowage f. Ship Maintenance g. Shop Scheduling h. Husbandry

a. Intermodal Logistics b. Warehousing c. Store/Door Movements d. Equipment Maintenance & Repair e. Equipment Leasing Strategies f. Equipment Interchanges

a. Identifying Pricing Philosophy of ANZDL b. Pricing Non-established Commodities c. The Process of Pricing d. Defining Tariffs e. Regulatory Bodies in Rate Making, Rate Filing f. Understanding the Conference/System g. Service Contracts/Volume Commitments

a. Target New Business b. Communicate Company Profile c. Establish Customer Needs d. Formulate Transportation Packages e. Solving Customer Problems f. General Company Promotion g. Setting Promotional Policies

a. Process of Software Development b. Defining User Requirements (programming changes program testing, training) c. Computer Operation d. Networking Computers e. Internal Troubleshooting Systems f. Competitive Manual preparation g. Statistical Data Preparation for Sales h. Market Research i. Analysis of Surveys

a. Overview of Total Quality Management (TQM) b. Basic Concepts on Collect, Analyze and Interpret Data c. Techniques to Improve Listening and Communication Skills d. Exposure to Formal Decision Making and Problem Solving Algorithms

a. Applying Accounts Payable & Accounts Receivable Procedures b. Producing Cash Flow Profile c. Creating Financial Reports for Shareholders d. Produce Departmental Actual vs. Budget Reports

a. Regulatory Compliance b. Pay Roll Procedures c. Benefits Administration (medical, dental, 401K, etc.) d. Hiring Procedures e. Grievance Procedures