1. Implements processes identified for deliveries
2. Assigns delivery bays and a delivery schedule to vendors
3. Inspects shipments of goods and deliveries
4. Implements quality control and quality assurance protocols to assess the quality of delivered materials
5. Identifies damages incurred in shipping
6. Follows protocols for refusing goods, returning them, reporting inaccuracies, and reconciling invoices

1. Conducts physical inventory and records in inventory management database
2. Exercises safe storage principles when handling products to prevent damage (e.g., pallets are constructed in a safe and stable way)
3. Maintains certifications for maintenance and management of supplies, equipment and inventory (e.g. Manufacturing Skill Standards Council Certified Logistics Associate or Certified Logistics Technician certifications)
4. Maintains clean and safe work environment
5. Orders goods from suppliers as determined by business needs (e.g. goods in need Of replacement)
6. Selects suppliers from preapproved vendors based on prior performance

1. Selects appropriate tools, such as motorized forklifts, mechanical lifts, pulleys and levers, pallet jacks
2. Maintains certifications for operating relevant heavy machinery (e.g, Forklift operator certification, hazardous material handling certification)
3. Moves incoming inventory to the optimal location for storage
4. Adheres to safety principles in the operation of equipment
5. Reports safety problems to prevent accidents and complications at the worksite

1. Executes proper disposal of goods and materials
2. Identifies and adheres to applicable federal. state. and local health and safety regulations (Federal Aviation Administration (FAA). Occupational Safety and Health Administration (OSHA], food handling certifications. etc.)
3. Stores hazardous or specialized materials and utilizes safety principles in handling of materials
4. Implements temperature-controlled systems for proper storage of goods

1. Selects the correct packing materials with consideration toward weight, energy usage, reduction of waste; builds or constructs containers for shipping appropriately
2. Demonstrates ability to translate foundational math skills in the warehouse context. such as the use of a tape measure, understanding the metric system. and making calculations of quantity and volume (e.g. for loading trucks)
3. Ensures all necessary components and quantities of materials are included in a shipment
4. Identifies and uses correct materials for packaging and numbers for shipments
5. Prepares and affixes shipping labels properly
6. Maintains chain of custody documents as materials are transferred and shipped

1. Uses strong written and oral communication skills when coordinating with outside entities and providing customer service
2. Performs dispatch, routing, and tracking operations
3. Identifies transportation networks and routes for dispatch
4. Tracks benchmarks and goals for service delivery
5. Identifies and applies appropriate technology to improve tracking processes and increase efficiency

1. Communicates effectively with others using culturally sensitive interpersonal skills
2. Coordinates activities effectively within a team environment
3. Abides by principles of inclusion and equity in oversight responsibilities and in communication with team members and superiors
4. Demonstrates flexibility to adapt to a changing work environment
5. Exercises good judgment and courtesy with team members and external clients
6. Demonstrates leadership skills in overseeing the work of other staff in the warehouse

1. Effectively uses PC hardware and software to perform data entry, retrieve data, and maintain detailed records
2. Edits shipping and accompanying documents and creates shipping records
3. Logs receiving information, including for incoming shipments, into the computer or company tracking system
4. Maintains working knowledge of computer applications and specialized software used for inventory and recordkeeping (e.g., barcoding systems. Enterprise Resource Planning systems)
5. Maintains records of purchases and invoices

Sample learning objectives Maintain customer correspondence and records, including through customer management systems (CMS) or other data management systems. Demonstrate ability to follow business protocols for saving, filing, and storing documents and records. Explain the policies and safeguards that must be put in place to protect critical, sensitive, or proprietary information, and the potential consequences for violating those policies and safeguards. Demonstrate the ability to engage in active listening, lead a conversation, and contribute to business conversations. Demonstrate the ability to properly document and justify rejection of materials due to quality control concerns, damage, late delivery or other reasons. Describe the potential sources of discrimination found in business communication and effective strategies for using language and communication techniques that result in inclusiveness and improved diversity. Describe the appropriate way to communicate with colleagues at different levels in the chain of command, including making operational recommendations, asking for clarification of information, expressing concerns, alerting supervisors to potential problems, and recognizing excellence among colleagues.

Sample learning objectives Describe the importance of business ethics and the ways in which companies effectively establish standards for ethical conduct. Describe various management structures and explain how chain-of-command works within each of those structures. Discuss the advantages and disadvantages of various management structures. Explain the potential consequences of unethical activity on the part of employees at all levels within an organization. Define intellectual property rights and explain how the US and other countries work to protect intellectual property and prevent corporate espionage. Provide examples of unethical conduct in business and the impact of that conduct on business operations. Describe the various ways that employers communicate their standards for ethical conduct, such as through training, an employee handbook or internal communication. Describe the procedures or actions that employees can take to identify and prevent unethical conduct and to report unethical conduct to superiors within an organization or to appropriate agencies or organizations external to the company.

Sample learning objectives Describe the types of injuries common in warehouse settings, such as slip-and-fall hazards, tripping hazards, forklift-related injuries, hand injuries, eye and face injuries, foot and leg injuries, head injuries, and respiratory injuries as well as techniques for preventing these injuries. Describe the importance of physical protective devices, such as masks, gloves, protective eyewear, hearing protection, steel-toed boots, respirators, hardhats, and fall prevention devices (such as harnesses). Demonstrate the proper use of ladders, lifts, and automated devices to retrieve items from elevated areas. Describe the use of first aid equipment, devices, and procedures for assisting injured workers while awaiting emergency response professionals, including applying pressure to a wound, using torniquets to stop bleeding, supporting the head and neck in the event of a fall or other head or back injury, treating burns, using an emergency shower or eyewash station or protecting the respiratory system in the event of harmful gas release. Demonstrate the ability to perform CPR and use an electronic defibrillator. Explain the proper procedure for blocking an area or using other barriers to prevent injury to others while moving, lifting or stacking items, and to prevent falls and other injuries on loading docks and platforms.

Describe major warehouse processes including receiving, putaway, storage, dispatch, picking, and packing and shipping. Describe the function and structure of different kinds of warehouses, including distribution centers, pick-pack-ship warehouses, cold storage warehouses, smart warehouses, on-demand storage, and bonded warehouses. Describe the role and function of warehouse management systems, including those that optimize slotting and storage locations. Describe the use of cross-docking to increase the efficiency of materials shipping and delivery. Describe strategies for minimizing touches.

Sample learning objectives Describe the role of inventory management in optimizing business efficiency and profit. Describe the use of cycle counting in inventory management. Discuss the importance of recordkeeping in inventory management, acquisition, and shipping. Compare and contrast wave or cluster picking with zone and batch picking methodologies. Describe the types of automation available to improve warehousing function and efficiency. Describe techniques used to maintain the integrity of materials and comply with laws and regulations when storing or moving high-risk materials, such as drugs, hazardous materials, food products, and living organisms (including tissues and organs). Describe the principles of lean warehousing and the practical implications of lean warehousing on the daily work of warehouse technicians. Demonstrate safe use of lifting and moving devices, such as forklifts, electronic platforms, cherry pickers, elevator systems, and pneumatic devices. Describe the importance of a clean warehouse and the strategies for keeping warehouses free of debris, pests, particulate matter, etc. Explain ways in which warehouse technicians effectively avoid cross contamination of materials.

Sample learning objectives Explain the role of shipping and receiving in warehousing and supply chain management. Describe the steps for receiving, documenting, and inspecting incoming materials. Discuss the key elements of an effective quality assurance process, including the importance of thorough inspections and recordkeeping. Explain what types of information are critical in the shipping and receiving process and demonstrate the ability to create or complete the necessary shipping and receiving forms. Describe the types of in-process quality assurance methods used to preserve the integrity of materials. Describe the quality assurance controls used when shipping or storing food products. Describe the role of dispatch in warehousing and shipping, and demonstrate the ability to develop and execute a dispatch plan.

Sample learning objectives Describe effective processes for identifying and containing defective items. Describe the types of disposal options available to warehouses; discuss the importance of minimizing the environmental and personal impact of disposal and of following all laws and regulations related to the disposal of materials. Explain the importance of recycling, the types of items that can be recycled, and the appropriate way to dispose of recyclable items. Describe strategies for inventory disposal, and the importance of using proper techniques to reduce waste and improve efficiency of warehousing. Discuss the risks and appropriate methods for disposal of hazardous chemicals, nonbiodegradable materials, batteries, materials derived from humans or animals. Describe appropriate strategies for minimization, storage, transport, and disposal of medical waste.