1. Demonstrates skill in the application of occupational knowledge for areas of responsibility
2. Maintains currency on relevant changes or updates required to perform the job
3. Takes opportunities to expand, enhance and/or increase knowledge of relevant job skills
4. Provides a consistently acceptable level of quality, quantity, and timeliness of work

1. Understands customer from their point of view, anticipates needs & attempts to meet those needs
2. Responds to customers in a manner that is timely, prompt, courteous, accurate and professional
3. Works in a collaborative manner and offers assistance/pitches in without being prompted
4. Treats others with respect, courtesy, tact, and diplomacy, particularly in difficult situations and resolves conflict appropriately
5. Practices in a non-discriminatory manner and is open to differing opinions and ideas

1. Readily keeps others informed and shares information as necessary for them to perform their jobs
2. Listens effectively and appropriately responds/reacts to communications received
3. Written communication demonstrates appropriate use of language, grammar and organization
4. Oral communication is organized, straightforward, and effective
5. Adapts communication methods to respond to different audiences

1. Employee is a self-starter and displays drive and energy
2. Conveys a positive and professional image of the organization to others
3. Demonstrates high ethical standards in all areas (e.g., work hours, confidentiality, use of resources)
4. Fulfills obligations, keeps commitment to others, and takes responsibility for actions
5. Supports management decisions and accepts direction with a positive attitude

Advanced Public Administration Public Policy Analysis Ethics and Efficacy: Policymaking Across Borders Policymaking and Accountability in Non-Democratic Regimes Toolkit for International Policy Practitioners Principles and Processes of International Management State and Local Finance Administrative Law Healthcare Finance Infrastructure Management Special Topics in Public Policy and Administration Social Equity in Public Service Evidence Based Decision Making City Management Urban Policy and Management

Seminar: American Political Thought Social Justice and Globalization Politics of the Budgetary Process State Politics: Focus Colorado Gentrification and Social Policy Social Economy and Sustainable Development The Legislative Process Leadership and Organizational Development Nonprofits and Social Change Local Government and Administration Ethical Responsibilities of Leaders Seminar: Politics, Public Policy, and Leadership Labor and Working Class Politics Seminar: Environmental Politics and Public Policy The Cooperative Movement: Politics and Policy Comparative Governance: Environment and Society Social Movements: Democracy and Global Politics Conflict Resolution and Public Consent Building The Political Economy of Inequality Independent Study

Public Law, Policy and the Regulatory Environment Practicum I Public Budgeting, Finance and Project Management Human Resources and Leadership Development in the Public Sector Practicum II Practicum III Community and Economic Development Planning in the Real World Practicum IV Emergency Management: Infrastructure and Services

Qualitative Research Methods Rocky Mountain Program Denver Community Leadership Forum Seminar in Nonprofit Management Effective Grant Writing for Nonprofit and Public Sector Managers Nonprofits and Public Policy Civil Society and Nongovernmental Organizations Collaboration Across Sectors Nonprofit Financial Management Philanthropy Fundraising & Financial Resource Development Nonprofit Boards and Executive Leadership Strategic Management for Nonprofit and Public Managers Social Entrepreneurship Comparative Nonprofit Sector Development Education Policy Education Finance Human Resource Management Education Systems Leadership Intergovernmental Management Managing Diversity Managing Conflict and Change American Public Service Environment Comparative Public Administration for International Students Policy Formulation & Implementation Public Policy Analysis Public Private Partnerships Intermediate Statistical Analysis Program Evaluation Capstone Seminar Media and Public Policy Citizen Participation: Theory and Practice Administrative Law Law and Public Policy Negotiation and Conflict Resolution Environmental and All-Hazards Management Law Political Advocacy Contemporary Issues in Revenue and Tax Administration and Policy Public Financial Management and Policy Organization Development Health Policy Local Government Management Local Government Politics and Policy Social Problems and Policies Economic Development Seminar in Environmental Politics and Policy Seminar in Environmental Management Colorado Politics, Policy, and Administration Environmental and Hazards Law Public Service in Emergency Management and Homeland Security Principles of Emergency Management Public Sector Technology Public Policies for Hazards and Disasters Sustainable Energy Policy Nature and Scope of Interpersonal Violence The Psychology of Interpersonal Violence Interpersonal Violence Law and Policy Interpersonal Violence Leadership, Advocacy, and Social Change Interpersonal Violence and Health Care Interpersonal Violence, Health Advocacy and Systems Change Special Topics: Public Administration Professional Topics in Public Service Community-Based Field Experience and Seminar Independent Study Internship Master's Thesis