Apprentices progress at their own pace – they demonstrate
competency in skills and knowledge through assessment tests,
but are not required to complete a specific number of hours.
competency in skills and knowledge through assessment tests,
but are not required to complete a specific number of hours.
Cyber Security Technician
CompTIA, Inc.
National (OA)
Documents
View Original Document
Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.
Work Process Content
On the Job Training
Anonymous
82
Skills
Basic Hardware
5
Basic Hardware
5
- Demonstrate knowledge of various mobile device types, their features, and purpose.
- Demonstrate skills required to manage and troubleshoot computer hardware and peripheral devices.
- Demonstrate knowledge of common computer hardware and interfaces.
- Demonstrate skills required to troubleshoot general computer hardware issues and printer problems.
- Demonstrate skills required to configure peripherals, printers, and related applications to support external hardware.
Basic Networking
2
Basic Networking
2
- Demonstrate knowledge of basic networking concepts (wired and wireless).
- Demonstrate skills required to configure and troubleshoot device connectivity (LAN and Internet Access).
Cloud and Virtualization Technologies
2
Cloud and Virtualization Technologies
2
- Demonstrate knowledge of cloud computing concepts, including cloud storage and security configurations.
- Demonstrate skills required to configure client-side virtualization, cloud storage applications and file synchronization features.
Operating System Basics
6
Operating System Basics
6
- Demonstrate knowledge of important Microsoft Windows 10 operating system features and their purpose.
- Demonstrate skills required to install, configure, and secure Microsoft Windows 10 operating system versions.
- Demonstrate skills required to troubleshoot Microsoft Windows operating system problems.
- Demonstrate knowledge of important Mac OS and Linux OS desktop operating system features and their purpose.
- Demonstrate skills required to configure, secure, and troubleshoot various operating systems Mac OS and Linux OS.
- Demonstrate skills required to troubleshoot mobile operating systems.
IT Security Basics
4
IT Security Basics
4
- Demonstrate knowledge of basic enterprise security concepts and wireless security protocols.
- Demonstrate skills required to perform account management, configure wireless security, and detect and remove malware on workstations and mobile devices.
- Demonstrate skills to troubleshoot common computer security issues.
- Demonstrate skills required to troubleshoot application security issues.
General IT Operations
4
General IT Operations
4
- Demonstrate knowledge of ticketing systems and documentation procedures.
- Demonstrate knowledge of disaster recovery concepts and backup procedures.
- Demonstrate knowledge of licensing and privacy and policy concepts, including how to address prohibited content.
- Demonstrate knowledge of scripting languages, basic functions, and logic structures.
Network Fundamentals
7
Network Fundamentals
7
- Demonstrate knowledge of the OSI model and relevant encapsulation concepts.
- Demonstrate knowledge of network topologies and network types.
- Demonstrate knowledge of cables, types of connectors, and the purpose for each.
- Demonstrate skills required to configure a subnet and use appropriate IP addressing schemes.
- Demonstrate knowledge of ports, protocols, and services, as well as their purpose.
- Demonstrate knowledge of basic architecture concepts related to corporate and datacenter network environments.
- Demonstrate knowledge of cloud concepts and connectivity alternatives.
Network Implementations
4
Network Implementations
4
- Demonstrate knowledge of network devices, their features, and placement within a network.
- Demonstrate knowledge of routing technologies and concepts for bandwidth management.
- Demonstrate skills required to configure and deploy Ethernet switching solutions, including VLANs.
- Demonstrate skills required to deploy wireless standards configurations and technologies.
Network Operations
3
Network Operations
3
- Demonstrate skills required to leverage statistics and sensors in support of network availability.
- Demonstrate knowledge of organizational documents and policies.
- Demonstrate knowledge of high availability and disaster recovery concepts.
Network Security
4
Network Security
4
- Demonstrate knowledge of network security concepts.
- Demonstrate knowledge of types of network attacks.
- Demonstrate skills required to implement network hardening techniques.
- Demonstrate knowledge of remote access techniques and related security risks.
Threats, Attacks, and Vulnerabilities
6
Threats, Attacks, and Vulnerabilities
6
- Demonstrate knowledge of types of social engineering methods.
- Demonstrate skills required to analyze potential signs to determine the type of attack.
- Demonstrate skills required to analyze potential signs related to application attacks, including network-based attacks.
- Demonstrate knowledge of threat actors, vectors, and intelligence sources.
- Demonstrate knowledge of security concerns related to several types of vulnerabilities.
- Demonstrate knowledge of methods used to assess organizational security, including compliance and security assessments and penetration tests.
Architecture and Design
8
Architecture and Design
8
- Demonstrate knowledge of foundational security concepts.
- Demonstrate knowledge of virtualization and cloud computing concepts.
- Demonstrate knowledge of secure application development, deployment, and automation concepts.
- Demonstrate knowledge of concepts related to authentication and authorization design.
- Demonstrate skills required to deploy cybersecurity resilience.
- Demonstrate knowledge of security risks related to embedded and specialized systems.
- Demonstrate knowledge of physical security methods.
- Demonstrate knowledge of cryptographic concepts.
Implementation
6
Implementation
6
- Demonstrate skills required to deploy host and application security solutions.
- Demonstrate skills required to deploy secure network designs.
- Demonstrate skills required to apply configurations for wireless security.
- Demonstrate skills required to deploy secure mobile phones/devices.
- Demonstrate skills required to deploy cybersecurity solutions in a cloud environment.
- Demonstrate skills required to implement identity and account management controls, including public key infrastructure.
Operations and Incident Response
4
Operations and Incident Response
4
- Demonstrate knowledge of incident response policies, processes, and procedures.
- Demonstrate skills required to leverage data sources in support of an investigation.
- Demonstrate skills required to implement mitigation techniques or controls to secure an environment.
- Demonstrate knowledge of important aspects related to digital forensics.
Governance, Risk and Compliance
3
Governance, Risk and Compliance
3
- Demonstrate knowledge of relevant regulations, standards, or frameworks that impact the security posture of an organization.
- Demonstrate knowledge of risk management processes and concepts.
- Demonstrate knowledge of privacy and sensitive data concepts as they relate to security.
Business Acumen
2
Business Acumen
2
- Demonstrate a basic understanding of the employer’s corporate structure and business model, including its product and services portfolio, its primary customers, and its top competitors.
- Demonstrate a basic knowledge of the employer’s brand messaging, its value proposition in the marketplace, and key success metrics.
Employability Skills
12
Employability Skills
12
- Demonstrate skills to provide competent customer service using active listening and empathy during various interactions (e.g., in-person, over telephone, email, and chat).
- Demonstrate ability to manage stress and other emotions in the workplace to reduce conflict, foster collaboration, and promote wellness.
- Demonstrate skills required to take and give productive critical feedback.
- Demonstrate skills required to problem-solve using critical thinking, clarifying questions, and knowing when to escalate a situation to a superior.
- Demonstrate skills to explain complex issues to non-technical customers without jargon or blaming.
- Demonstrate ability to conduct oneself with integrity, professionalism, and in accordance with organization policy and procedure.
- Demonstrate skills to communicate with colleagues, managers, and end users effectively and clearly, in a timely manner.
- Demonstrate ability to use language, tone of voice, and non-verbal communication to neutralize conflict in the workplace.
- Demonstrate skills required to collaborate effectively with team members from across the organization.
- Demonstrate ability to use respectful cross-cultural communication to work successfully across the organization and with diverse coworkers.
- Demonstrate knowledge required to manage time effectively, minimizing distractions to maintain productivity, prioritize work appropriately, and meet deadlines with situational awareness.
- Demonstrate ability to adapt to changing organizational landscape.
Related Instruction Content
Training Provider(s):
750
RI hours
New Employee Skills
• Sexual harassment prevention
• Safety training
• Company orientation including privacy and confidentiality
• Tools (internal messaging apps, office applications)
15
New Employee Skills
• Sexual harassment prevention
• Safety training
• Company orientation including privacy and confidentiality
• Tools (internal messaging apps, office applications)
15
Business Acumen
• Company vision, mission, and key success metrics
• The company’s products and services and value proposition in the market
3
Business Acumen
• Company vision, mission, and key success metrics
• The company’s products and services and value proposition in the market
3
Employability Skills
• Managing conflict
• Being an effective team member
• Business communication etiquette
• Interpersonal communication
• Intercultural communication
• Critical thinking
• Time management
• Workplace wellness and managing stress
• Handling workplace change
• Leading across generations and personalities
• Understanding diversity, equity, and inclusion fundamentals
60
Employability Skills
• Managing conflict
• Being an effective team member
• Business communication etiquette
• Interpersonal communication
• Intercultural communication
• Critical thinking
• Time management
• Workplace wellness and managing stress
• Handling workplace change
• Leading across generations and personalities
• Understanding diversity, equity, and inclusion fundamentals
60
Technical and Professional Skills - CompTIA A+ Coursework and Certification
• Hardware – Identify, use, and connect hardware components and devices
• Windows Operating System – Install and support Windows OS including command line and client support
• Mobile Devices – Install and configure laptops and other mobile devices
• Software Troubleshooting – Troubleshoot computer and mobile device issues including application security support
• Networking – Explain types of networks and connections including TCP/IP, WIFI and SOHO
• Other OS & Technologies – Understand Mac OS, Linux and mobile OS
• Hardware and Network Troubleshooting – Troubleshoot device and network issues
• Security – Identify and protect against security vulnerabilities for devices and their network connections
• Operational Procedures – Follow best practices for safety, environmental impacts, and communication and professionalism
• CompTIA A+ CertMaster Learn, CompTIA Labs and CertMaster Practice (or similar courseware)
• Pass CompTIA A+ exam – Highly recommend passing A+ exam before beginning on-the-job training
220
Technical and Professional Skills - CompTIA A+ Coursework and Certification
• Hardware – Identify, use, and connect hardware components and devices
• Windows Operating System – Install and support Windows OS including command line and client support
• Mobile Devices – Install and configure laptops and other mobile devices
• Software Troubleshooting – Troubleshoot computer and mobile device issues including application security support
• Networking – Explain types of networks and connections including TCP/IP, WIFI and SOHO
• Other OS & Technologies – Understand Mac OS, Linux and mobile OS
• Hardware and Network Troubleshooting – Troubleshoot device and network issues
• Security – Identify and protect against security vulnerabilities for devices and their network connections
• Operational Procedures – Follow best practices for safety, environmental impacts, and communication and professionalism
• CompTIA A+ CertMaster Learn, CompTIA Labs and CertMaster Practice (or similar courseware)
• Pass CompTIA A+ exam – Highly recommend passing A+ exam before beginning on-the-job training
220
Technical and Professional Skills - CompTIA Network+ Coursework and Certification
• Network Fundamentals – OSI model layers and encapsulation concepts. Configuring a subnet and using appropriate IP addressing schemes.
• Network implementation – Network devices, their features, and appropriate placement on the network. Configuring and deploying Ethernet switching features, including VLANs.
• Network Operations – Using statistics and sensors to ensure network availability. High availability and disaster recovery concepts and solutions.
• Network Security – Understand types of network attacks, remote access methods, and related security implications.
• Network Troubleshooting – Use appropriate network software tools and commands. Configure and troubleshoot physical and wireless networks.
• CompTIA Network+ CertMaster Learn, CompTIA Labs and CertMaster Practice (or similar courseware)
• Pass CompTIA Network+ exam
160
Technical and Professional Skills - CompTIA Network+ Coursework and Certification
• Network Fundamentals – OSI model layers and encapsulation concepts. Configuring a subnet and using appropriate IP addressing schemes.
• Network implementation – Network devices, their features, and appropriate placement on the network. Configuring and deploying Ethernet switching features, including VLANs.
• Network Operations – Using statistics and sensors to ensure network availability. High availability and disaster recovery concepts and solutions.
• Network Security – Understand types of network attacks, remote access methods, and related security implications.
• Network Troubleshooting – Use appropriate network software tools and commands. Configure and troubleshoot physical and wireless networks.
• CompTIA Network+ CertMaster Learn, CompTIA Labs and CertMaster Practice (or similar courseware)
• Pass CompTIA Network+ exam
160
Technical and Professional Skills - CompTIA Security+ Coursework and Certification
• Threats, Attacks, and Vulnerabilities
• Architecture and Design
• Implementation of Cybersecurity
• Operations and Incident Response
• Governance, Risk, and Compliance
• CompTIA Security+ CertMaster Learn, CertMaster Labs (integrated) and CertMaster Practice (or similar courseware)
• Pass Security+ exam
180
Technical and Professional Skills - CompTIA Security+ Coursework and Certification
• Threats, Attacks, and Vulnerabilities
• Architecture and Design
• Implementation of Cybersecurity
• Operations and Incident Response
• Governance, Risk, and Compliance
• CompTIA Security+ CertMaster Learn, CertMaster Labs (integrated) and CertMaster Practice (or similar courseware)
• Pass Security+ exam
180
Cybersecurity Risk Management - edX Cybersecurity Risk Management Certificate*
• Information security risk management framework and methodologies
• Identifying and modeling information security risks
• Qualitative and quantitative risk assessment methods
*or similar risk management training
96
Cybersecurity Risk Management - edX Cybersecurity Risk Management Certificate*
• Information security risk management framework and methodologies
• Identifying and modeling information security risks
• Qualitative and quantitative risk assessment methods
*or similar risk management training
96
Customer Engagement Skills - IBM Professional Certificate*
• Communication skills focused on clear concise communication and listening
• Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help
• Problem solving to research an issue and help determine an appropriate resolution
• Process adherence to ensure the proper flow and Service Level Agreements are met
*or similar customer service training
25
Customer Engagement Skills - IBM Professional Certificate*
• Communication skills focused on clear concise communication and listening
• Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help
• Problem solving to research an issue and help determine an appropriate resolution
• Process adherence to ensure the proper flow and Service Level Agreements are met
*or similar customer service training
25