Pharmacist Assistant_Pharmacy Technician (Level 2)

CVS/pharmacy

National (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Prescription Drop Off

250

Demonstrate the proper procedure for accepting a new prescription from a customer
Demonstrate accepting a refill prescription from a customer
Given a prescription, identify the following: Patient’s name
Given a prescription, identify the following: Physician’s name, address, and Drug Enforcement Agency (DEA) number (if applicable)
Given a prescription, identify the following: Medication name, strength, and quantity
Given a prescription, identify the following: Directions for use
Given a prescription, identify the following: Refills allowed
Given a prescription, identify the following: Date prescription written
Given a prescription, identify the following: Dispense as Written (DAW) designation
Translate the directions on a prescription
Calculate the days supply on a prescription
Demonstrate the ability to calculate the quantity dispensed when given the dosage, frequency, and days supply
Identify the cardholder ID number and group number on a customer’s insurance card
Explain the Roles and Responsibilities of the employee stationed at Drop-Off
Demonstrate the steps involved in the flow of a prescription

Customer Service II

Demonstrate the correct procedure for calling a customer at home for the following situations: No refills
Demonstrate the correct procedure for calling a customer at home for the following situations: Medication that was ordered, has arrived, and is ready
Demonstrate the correct procedure for calling a customer at home for the following situations: Medication is out-of-stock
Demonstrate the correct procedure for calling a customer at home for the following situations: Return-to-Stock (RTS)
When presented with a customer complaint: Listen
When presented with a customer complaint: Acknowledge
When presented with a customer complaint: Apologize
When presented with a customer complaint: Resolve

<html>Rx2000<sup>TM</sup> Advanced</html>

180

Demonstrate the process for adding a new customer to Rx2000TM
Demonstrate processing a new prescription
Demonstrate using the National Drug Code (NDC) to enter a drug
Demonstrate the proper use of Dispense As Written (DAW) codes
Demonstrate the process for editing a prescription
Demonstrate the process of deleting a prescription via the edit function
Demonstrate the process of finding a price for a cash customer
Demonstrate performing a search for a Third Party Plan while adding a new customer
Demonstrate the process of adding Third Party Plan to a customer record via the change function
Demonstrate the ability to properly address rejected claims
Demonstrate the proper use of Auto-Retry when communications are down
Demonstrate Downtime procedures
Demonstrate printing the Downtime report
Demonstrate reprocessing Downtime claims to appropriate Third Party Plan Codes
Demonstrate the process for Split bill (where applicable)

<html>Rx2000<sup>TM</sup> Trainer Facilitated</html>

130

Demonstrate inspecting a Central profile
Demonstrate placing a prescription On-Hold for Substitution
Demonstrate placing a prescription On-Hold for Renewal
Demonstrate placing a prescription On-Hold with no link
Demonstrate generating from On-Hold
Demonstrate adding a DUR prescription to a customer’s record
Demonstrate generating a new prescription from an existing one
Demonstrate adding a compound to Rx2000TM

Inventory Management

200

Demonstrate the process of receiving, pricing and stocking an outside vendor order
Demonstrate the correct procedure for ordering special Over–the-Counter (OTC) items
Given a New Items Bulletin, complete all the required steps and initial the report
Given a Discontinued Items Bulletin, complete all the required steps and initial the report
Demonstrate the correct procedure for RTS (returning product back to stock)
Demonstrate the process of returning a partial fill/balance due prescription back to inventory
Demonstrate the process of completing a non-saleable warehouse return/RTS warehouse return/CIII-V return/item recall
Demonstrate the 5 steps of receiving a CVS warehouse order

Pharmacy Initiatives

Demonstrate all required steps in completing a Brand/Generic Report (2).
Demonstrate the ability to maintain the MS/OV% at or below the company goal of 25%
Identify the main components of the Quality First Program
Identify and explain the reports designed to identify opportunities to reduce cash/co-pay losses in our stores

AIMRx (Assisted Inventory Management for Pharmacy)

100

Demonstrate proper utilization of the AIMRx Detail Report (2).
Make a positive and negative adjustment to an AIMRx generated Balance On Order (BOO)
Make a change to an item’s Replenishment Flag
Demonstrate how to check an item’s Balance On Hand (BOH) in the Pharmacy Computer
Perform System Generated Cycle Counts
Perform Store Initiated Cycle Counts
Scan Out-of-Stocks
Demonstrate proper utilization of the AIMRx Daily Outside Vendor Order Report-including Part II-Outside Vendor Suggested Items
Demonstrate the proper procedure in response to the error message “Exceeds on Hand Quantity” on the pharmacy computer
Demonstrate Proper utilization of the Item Diagnostic Report

Related Instruction Outline

Pharmacist Assistant_Pharmacy Technician (Level 2)

Work Process Content

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