Pharmacist Assistant_Lead Technician (Level 3)

CVS/pharmacy

National (OA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Lead Technician Orientation

300

While accounting for changes in pharmacy workflow, demonstrate how you would maximize efficiency in the pharmacy
Develop a plan, utilizing key Pharmacy Support Staff resources, for total management of pharmacy inventory
Demonstrate correct procedures for completing the following pharmacy administrative paperwork: Brand/Generic Reports
Demonstrate correct procedures for completing the following pharmacy administrative paperwork: Third Party Request/Rejection Reports
Identify (with the Pharmacy Team Manager) a Pharmacy Support Staff member who is new or who needs development in a particular area. Work with this individual to develop and implement an action/training plan to develop/improve skills. Schedule a follow-up with the employee as part of the plan

Pharmacy Support Staff Scheduling

500

Using the “skeleton” schedule provided by your Pharmacy Supervisor, and a breakout of the Pharmacy Support Staff members and their positions, create a store-specific schedule
Complete the Workstation Assignment Board for your store for a day’s worth of shifts

Skills Development

500

Following identification of your leadership style, demonstrate how three characteristics of your style will assist your team building skills
Consistently demonstrate behaviors that have a positive, motivating effect on other support staff employees’ performance
Using the four step delegation model, demonstrate successful delegation of activities to the following types of support staff employees: A new person
Using the four step delegation model, demonstrate successful delegation of activities to the following types of support staff employees: A person you are beginning to feel comfortable with regard to his/her abilities
Using the four step delegation model, demonstrate successful delegation of activities to the following types of support staff employees: A person who you feel confident with regard to his/her abilities
Identify three potential obstacles to delegating and demonstrate how to overcome them.
Given a disagreement between two fellow pharmacy employees (actual or theoretical), demonstrate two strategies that may work in managing the disagreement
Given a disagreement between two fellow pharmacy employees (actual or theoretical), provide two examples of inappropriate procedures when handling this situation

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Pharmacist Assistant_Lead Technician (Level 3)

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