General & Operations Manager (Operations Management)

Music Forward Foundation

California (SAA)

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Direct organizational operations, projects, or services

Demonstrate a working understanding of how to oversee multiple departments or locations
Demonstrate a working understanding of how to manage daily operations.
Demonstrate a working understanding of how to monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.

Direct sales, marketing, or customer service activities

Demonstrate a working understanding of how to direct non-merchandising departments of businesses, such as marketing or purchasing.
Demonstrate a working understanding of how to direct and coordinate activities of businesses or departments concerned with the production, pricing, sales related to live events

Prepare staff schedules or work assignments

Demonstrate ability to prepare staff work schedules and assign specific duties

Monitor performance of organizational members or partners

Demonstrate a working understanding of how to plan, direct, or coordinate the operations of private sector organization
Demonstrate a working understanding of how to uphold and enforce employee policies.

Direct financial operations

Demonstrate a working understanding of how to review financial statements, sales and/or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
Demonstrate a working understanding of how to direct or coordinate financial or budget activities to fund operations and increase efficiency

Hire personnel

Demonstrate a working understanding of how to perform personnel functions, such as hiring, training, and development of staff.

Develop marketing plans or strategies

Demonstrate ability to assist with planning or directing activities, such as sales promotions, that require coordination with other department managers.
Demonstrate a working understanding of how to direct or implement product- marketing strategies, including advertising campaigns or sales promotions.

Manage environmental sustainability projects

Demonstrate a working understanding of how to implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.

General Practices

Demonstrate a working understanding of the company’s policies, mission and vision, culture, and employee expectations.
Demonstrate ability to take initiative, work in high-pressure environments, and engage in appropriate communication practices
Demonstrate ability to work collaboratively in a team environment
Demonstrate a working understanding of the organization’s administrative, operational, and production workflow
Demonstrate best practices for maintaining professional interactions within the company and across social media
Accept critique and apply feedback to improve skills and understand the creative iterative process

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