Transit Coach Operator

Urban Institute

National Occupational Frameworks

Documents

Individual state requirements may vary. Please contact your local apprenticeship office to ensure this version is suitable to your state’s requirements.

Work Process Schedule

Work Process Content

On the Job Training

Anonymous

Skills

Adheres to policies, laws and regulations related to operating a motor coach

Follows agency standards for attire and appearance
Adheres to customer service policies
Follows agency personnel policies and practices
Fulfills agency training and assessment requirements
Maintains a safe and secure environment for self and passengers

Follows standard operating procedures issued by employer

Completes a pre-trip inspection of critical components and completes Driver Vehicle Inspection Report
Performs a post-trip inspection check
Performs a proper terminal check

Properly and safely operates transit vehicle during the day and night in a variety of weather situations and road conditions

Operates vehicle safely in the day or night
Scans, detects, and responds properly to potential dangers in the driving environment
Performs proper parking/securement procedures
Properly performs routine procedures such as fare collection, relief procedures, and end of route procedures
Safely performs service stops
Safely enters and exits intersections and roundabouts
Safely shares road with bicyclists, pedestrians, and motorists; accident avoidance
Consistently uses proper signals to communicate to other drivers
Manages life as an operator to minimize stress and maintain health

Provides customer service to passengers; ensures safe transportation of passengers

Adheres to Americans with Disabilities Act requirements
Assists customers with special needs
Reports malfunctions, breakdowns or maintenance needs accurately and promptly.
Safely and effectively diffuses escalating situations
Displays knowledge of the routes to assist passengers with navigation

Utilizes appropriate vehicle communication devices and techniques; communicates professionally with others to gain or convey information

Properly uses signals to communicate with drivers
Communicates appropriately with dispatch operators and/or supervisors
Reports malfunctions, breakdowns or maintenance needs accurately and promptly
Displays knowledge of the routes to assist passengers with navigation

Operates according to health, safety and environmental standards, best practices and requirements

Complies with hours of service requirements
Operates in a way that minimizes negative impact of transportation on environmental health and safety
Responds appropriately and completes proper documentation in the event of an accident

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