1. • Ability to safely administration injections • Assess need for vaccines based on EHR, notify physician, and schedule.

1. • Ability to safely administration injections • Assess need for vaccines based on EHR, notify physician, and schedule.

1. • Can correctly place leads and use correct technique to administer • Recording procedure and results in EHR .

1. • Able to know what is in a wellness visit and can administer accordingly, e.g.: height and weight, vaccination schedule, medication review. • Understands and applies knowledge of vital signs administration for pediatric patients. • Understands and correctly applies HIPPA implications for pediatrics.

1. Pain Assessment • Triaging presenting patients based on visible pain symptoms Primary Basics and Vitals – • able to do understand the primary exam and able to take vital signs (e.g. height, weight, blood pressure, temperature) Medication – • Takes and updates medication history, know to refer questions to physician or APN. • Refill prescriptions as per clinician instructions and signature. • Knowledge and understanding of basic drug classes. • Knowledge of refill amounts and application of such to basic classes of drugs Lab Procedures • Understand lab procedures and scope of practice for MAs, e.g.: they can do urine samples but not blood draws • Properly identify and label specimens

1. • Can listen to another party (ies) for different point of view and look for a way to build consensus; has respect for others’ viewpoints and feeling even if not in agreement. • Knows to seek help from a manager, HR/Office Administrator, or other 3rd party when a resolution is not forthcoming with the other party (ies). • Understands the need to sometimes put the medical practice above one’s own needs.

1. • Uses employer equipment primarily for office business. • Does not disparage coworkers or colleagues inappropriately in emails or online. • Knows when to use email vs. live communication. • Does not compromise professionalism or legal requirements while online (e.g. – HIPAA, privacy).

1. • Understands the role of the MA and what the limits of the practice are. • Knows when to stop and get a clinician involved or ask questions.

1. • Maintains a strong attendance and punctuality record. • Understands the need to be professional in appearance, demeanor and approach; can “check problems at the door” and show a positive, professional face to co-workers and patients. • Keeps confidential PHI and other medical information and does not share such with friends. • Is able to be a team player and not let personal viewpoints conflict with work if there is not a legal other bona fide reason to do so. • Speaks to others using appropriate language and behavior. • Does not discuss co-workers or patients on social media. • Does not use personal cellphone or computer when working; limits use of these for personal business to break time and in break room.

1. • Able to multitask and stay organized; handles goal level of patient load, upto-date on recordkeeping, uses time efficiently. • Able to set priorities and work as needed with clinicians and office administrative staff.

1. • Document patient basic information and updates in the Electronic Record. • Document results of basic exam such as blood pressure, height and weight. • Assist with appointment scheduling and re-scheduling as needed. • Assist with insurance coverage verification • Assist with patient questions about insurance coverage and balance billing payment.

1. • Able to create basic WORD document, read and edit others’ work. • Able to create basic EXCEL spreadsheet, read and edit others’ work. • Able to create basic PPT presentation, read and edit others’ work.

1. • Provide basic health information to patients such as assistance with online portal, literature about diet, quitting smoking, medication management • Coordinate care so patient’s experience using the health system is as seamless as possible: make appointments with other needed providers and explain connections among them, help with insurance understanding and processing, and be sure all clinician requests (additional provider appointments, tests, treatments, etc.) are arranged and attended. • Work one-on-one with patients to coach them toward achieving goals for better health such as smoking cessation, healthy eating, and exercise.

•Ability to safely administration injections – observe and practice under supervision by journeyworker •Assess need for vaccines based on EHR, notify physician, and schedule – review vaccination guidelines and match with patient EHR record

•Able to appropriately select site of injection – observe and demo under supervision of journeyworker •Able to administer Proper Dose and proper medication or other therapy – learn dosing calculation, observe and demo under supervision of journeyworker

•Can correctly place leads and use correct technique to administer – observe and demo under journeyworker •Recording procedure and results in EHR – review via online learning and practice

•Able to know what is in a wellness visit and can administer accordingly, e.g.: height and weight, vaccination schedule, medication review – Review via online instruction and demo via written list •Understands and applies knowledge of vital signs administration for pediatric patients. Review online, quiz, and then practice on the job •Understands and correctly applies HIPPA implications for pediatrics. Review via online instruction, pass quiz on implications as well as solve problems requiring their application.

•Triaging presenting patients based on visible pain symptoms – online review of common pain symptoms and using judgement when severity requires more immediate attention of physician. Learn questions to ask patient for additional information.

•able to do understand the primary exam and able to take vital signs (e.g. height, weight, blood pressure, temperature) – learn basics online and then practice in person training and on the job.

•Takes and updates medication history, know to refer questions to physician or APN – Watches online demo, answers basic questions, practice OJT •Refill prescriptions as per clinician instructions and signature – watches demo of reviewing prescription details and submitting to pharmacy. •Knowledge and understanding of basic drug classes – online presentation of this information, quiz to review knowledge and understanding •Knowledge of refill amounts and application of such to basic classes of drugs online presentation of this information, quiz to review knowledge and understanding including calculations

•Understand lab procedures and scope of practice for MAs, e.g.: they can do urine samples but not blood draws – online discussion of roles of MA and then quiz to test knowledge •Properly identify and label specimens – watch online demo and then quiz on how to do this, practice on the job

Conflict resolution, computer etiquette and professionalism, setting boundaries, customer service, distinguishing your personal and professional self, time management, communication – online learning of basic principles of each topic and case studies including role play to practice shills

Oral and written communication skills knowledge and practice contextualized to medical practice environment. Includes clarity of communication substance as well as tone/style appropriate for medical environment.

Basic review of E-H-R components, populating, notes, record retrieval, reading data as recorded by others, how to consult record as needed for patient visits or inquiries.

Online instruction in basics of each along with practice creating and editing documents.

Care coordination, motivational interviewing, patient education - online instruction in how to talk to patients, educate them, and coach; in-person practice using case studies and peer critique