1. Personal appearance
2. Facility appearance/upkeep
3. Manners/greetings/interactions

1. Answering basic golf and facility inquiries
2. Welcoming and registering players
3. Telephone etiquette
4. Learning point of sale system(s)
5. Sales training; completing sales to customers
6. Customer recognition and anticipation of needs/requests
7. Responsibilities and availability of other staff members
8. Compiling data for daily/weekly/monthly reports
9. Daily opening/closing tasks
10. Safety training (workplace/OSHA, chemicals, fire/power, CPR)

1. Bag/pull cart storage and procedures
2. Golf club cleaning and communication of needed repairs
3. Locker room procedures
4. Orderliness; customer engagement
5. Safety training (lifting, cleaning work space, chemicals, tools)

1. Daily preparation of practice area(s)
2. Daily reset/teardown procedures
3. Performing maintenance/cleaning procedures
4. Orderliness; customer engagement
5. Safety training (range picking equipment, ball cleaning equipment, club and ball awareness

1. Fleet cleaning
2. Fleet staging
3. Safety training (chemicals, golf car driving)

1. Taking individual golf lessons (full swing, short game, mental training)
2. Individual practice sessions (activities prescribed by instructor)
3. Playing golf with customers/professional peers
4. Playing in professional golf competitions
5. Player’s Ability Test – site registration, travel, and practice round(s)
6. Player’s Ability Test – 36-hole competition on one day; course setup and qualifying score dictated by Professional Golfers’ Association (PGA) of America guidelines
7. Additional Player’s Ability Test attempts as needed to complete requirement

1. Following event outlines and team responsibilities
2. Event staging (golf cars, practice areas, golf bags)
3. Understanding event handicapping; Rules of Golf
4. Golf course setup
5. Scoring assistance
6. Event cleanup

1. Assisting with professional scheduling for lessons/clinics
2. Setup activities for group/individual instruction
3. Assisting in camps/schools for juniors and specialized groups
4. Safety training (multiple hitters in proximity, club and ball awareness)

1. Cleaning and organizing displays
2. Customer service for stock items; communication of special orders
3. Receiving product
4. Inventory procedures

1. Golf course maintenance department
2. Food and beverage department
3. Facility administration/membership sales department
4. Ancillary departments (racquet sports, aquatics, real estate, etc.)

1. Personal and facility preparation (Moments of Truth)
2. Awareness of Staffing/Systems/Resources allocation
3. Deepening customer engagement; relationship building
4. Answering advanced golf/facility related inquiries
5. Basic supervising/mentoring of other team members

1. Registering players; tee time system
2. Telephone/email policies and etiquette
3. Point of sale system utilization
4. Completing sales to customers
5. Customer recognition/anticipation of additional needs
6. Communicating/teamwork with other team members
7. Compiling data for daily/weekly/monthly reports
8. Daily tasks (opening, closing, cleaning)
9. Safety training (OSHA compliance of self and others)

1. Bag/pull cart storage and procedures
2. Golf club cleaning and communication of needed repairs
3. Locker room procedures
4. Orderliness; basic supervision and mentoring of other team members
5. Safety training (OSHA compliance of self and others)

1. Basic supervising of practice area preparation
2. Overseeing daily reset/teardown procedures
3. Assisting with maintenance/cleaning procedures
4. Inter-departmental communicating (golf course maintenance)
5. Safety training (OSHA compliance of self and others)

1. Fleet cleaning; fleet staging
2. Basic fleet maintenance practices
3. Safety training (OSHA compliance of self and others)

1. Additional Player’s Ability Test attempts as needed to complete requirement
2. Playing golf with customers/professional peers
3. Playing in professional golf competitions
4. Individual practice sessions (activities prescribed by instructor)

1. Assisting with introductory event/league communication (sales and committees)
2. Preparing event/league outlines and team responsibilities
3. Developing event/league staging (golf cars, practice areas, golf bags)
4. Golf handicapping system training; providing event/league reports
5. Rules of Golf: course marking, local rules, on-course official
6. Communicating with golf course maintenance
7. Communicating with food & beverage
8. Preparing of special events/contests/signage
9. Assisting with event scoring
10. Event/league cleanup and debriefing

1. Assisting with professional scheduling for lessons/clinics
2. Organizing activities for group/individual instruction
3. Assisting with camp/golf school development and instruction
4. Providing individual and series of golf lessons
5. Introduction to teaching technology
6. Introduction to basic club repair
7. Introduction to basic club fitting and fitting tools
8. Safety training and oversight

1. Cleaning and organizing displays
2. Customer service for stock items; placing basic special orders
3. Receiving product
4. Inventory procedures

1. Golf course maintenance department
2. Food and beverage department
3. Facility administration/membership sales department
4. Ancillary departments (racquet sports, aquatics, real estate, etc.)

1. Learning facility/department vision, mission, culture, competition
2. Learning facility/department revenue streams and seasonal fluctuations
3. Learning facility/department expenses and seasonal fluctuations
4. Understanding basic business plan predictability tools (department)
5. Understanding basic budget forecasting (department)
6. Understanding basic budget performance metrics (department)

1. Executive Summary
2. Vision Statement and Core Values
3. Facility Profile
4. Market, Customers, Competitors
5. Mission Statement

1. Summary of Financial Performance
2. Strengths/Weaknesses/Opportunities/Threats (SWOT) Analysis

1. Objective 1, Related Strategies
2. Objective 2, Related Strategies
3. Objective 3, Related Strategies
4. Objective 4, Related Strategies

1. Assumptions
2. Annual Financial Forecast
3. Twelve (12) Month Operating Budget

1. Key Performance Metrics
2. Variances
3. Corrective Adjustments

1. Target Customers
2. Business Value

1. Executive Summary
2. Mission Statement
3. Market, Customers, and Competitors
4. Past Financial Performance
5. Strengths/Weaknesses/Opportunities/Threats (SWOT) Analysis
6. Objective 1, Related Strategies
7. Objective 2, Related Strategies
8. Promotion

1. Executive Summary
2. Image
3. Current State of the Golf Car Fleet Business
4. Size of Fleet
5. Staffing
6. Financial Performance
7. Managing the Fleet

1. Moments of Truth at Your Facility

1. Applying Interactive Strategies and Interpersonal Skills
2. Directing Strategy
3. Convincing Strategy
4. Supporting Strategy
5. Involving Strategy

1. Improving Positive Engagement Routines at Your Facility

1. Plan and Prepare for a Tournament Event at Your Facility
2. Tournament Planning Summary
3. Budget Summary
4. Publicity Summary
5. Tournament Organization Summary
6. Course Preparation
7. Responsibilities and Tasks

1. Facility Setup
2. Conditions of Play
3. Managing Play
4. Your Role

1. Tournament Financial Performance
2. Tournament Customer Satisfaction Summary
3. Tournament Operations Summary
4. Potential Areas for Improvement

1. Analyze Fleet Policies and Procedures at Your Facility
2. Staff Size, Organization, and Training Methods
3. Golf Car Rental Policies and Procedures
4. Golf Car Rotation Procedures
5. Safety Measures
6. Accident Procedures
7. Breakdown Procedures
8. Recordkeeping Practices

1. Maintenance
2. Storage

1. Fulfilling Customer and Facility Needs
2. Fulfilling Financial Expectations and Goals
3. Financial Performance Details
4. Financial Summary

1. Overview
2. Principal Findings
3. Operating Policies and Procedures
4. Maintenance Practices
5. Program Performance
6. Conclusions and Recommendations

1. Student Background Information
2. Previous Athletic Experience
3. Health and Physical Condition
4. Goals for this Series of Lessons
5. Student Golf Club Information
6. Golf Club Performance Evaluation and Summary

1. Lesson Format and Plan
2. Cause and Effect Evaluation
3. Pre-Swing and In-Swing Changes
4. Effective Explanations and Demonstrations

1. Cause and Effect Evaluation
2. Pre-Swing and In-Swing Changes
3. Effective Explanations and Demonstrations

1. Cause and Effect Evaluation
2. Pre-Swing and In-Swing Changes
3. Effective Explanations and Demonstrations

1. Background Information
2. Pre-Swing Changes
3. Measures and Observations to Assess Full-Swing Changes
4. Evidence for Learning within Each Lesson
5. Evidence for Learning between Lessons
6. Evidence for Learning over the Three Lessons

1. Prescribing Staffing/Systems/Resources for facility appearance
2. Answering golf and facility related inquiries
3. Welcoming and developing new customers
4. Providing team member direction and monitoring
5. Attending service and new product training

1. Registering players; performing utilization analysis
2. Telephone etiquette
3. Completing sales; recommending add-on purchases
4. Customer recognition/anticipation of additional needs
5. Communicating with and basic supervising of other team members
6. Compiling data for daily/weekly/monthly/quarterly/annual reports
7. Daily tasks (opening, closing, cleaning)
8. Safety review and compliance
9. Monitoring and enforcing pace of play standards; providing appropriate assistance

1. Assisting with bag/pull cart storage
2. Assisting with golf club cleaning
3. Assisting with locker room procedures
4. Providing direction and supervision to other team members
5. Safety review and compliance

1. Basic supervising of practice area preparation
2. Overseeing daily reset/teardown/maintenance/cleaning procedures
3. Inter-departmental communicating (golf course maintenance)
4. Safety review and compliance

1. Overseeing fleet cleaning and staging
2. Assisting on regular maintenance and record-keeping
3. Safety review and compliance

1. Additional attempts as needed to complete requirement
2. Playing golf with customers/professional peers
3. Playing in professional golf competitions
4. Individual practice sessions (activities prescribed by instructor)
5. Organizing and participating in golf travel with customers

1. Assisting with event planning and communication (sales and committees)
2. Preparing event outlines; directing team responsibilities
3. Developing and supervising event staging (golf cars, practice areas, golf bags)
4. Utilizing golf handicapping system and providing reports
5. Advanced course marking, local rules, on-course Rules of Golf
6. Communicating with golf course maintenance
7. Communicating with food & beverage
8. Preparing and executing special events, contests, and signage
9. Event scoring and results tabulating
10. Event recap; posting and providing results for publication
11. Event evaluating and recommendations

1. Scheduling and promoting of lessons/clinics
2. Creating and executing activities for group/individual instruction
3. Developing and executing camp/golf school programs
4. Providing individual, series, and group golf lessons
5. Utilizing teaching technology to enhance player performance
6. Providing basic and some advanced club repair services
7. Utilizing club fitting tools and equipment to enhance performance
8. Observing and prescribing basic fitness activities to enhance performance

1. Providing customer service on stock items and special orders
2. Learning sales goals and inventory fluctuations
3. Reviewing past season’s merchandise orders; providing feedback
4. Assisting with Open-To-Buy and inventory plans
5. Contacting sales representatives and vendors; attending sales meetings
6. Writing and communicating orders with facility supervisors and vendors
7. Monitoring product arrival; utilizing business website tools
8. Receiving, pricing, and putting inventory on displays
9. Rotating merchandise and creating new displays
10. Monitoring sales activity; provide reports and recommendations
11. Creating and overseeing sales promotions for special events

1. Attending meetings with golf course maintenance department
2. Assisting with developing/communicating golf course maintenance and design improvements
3. Attending meetings with food & beverage department
4. Attending meetings with facility administration/membership sales department
5. Attending meetings of customer associations and committees
6. Providing support for ancillary departments

1. Utilizing reports to create department budget forecasts
2. Providing regular updates on status of key performance indicators
3. Communicating departmental financial data to facility supervisor(s)
4. Coordinating department business plan with other departments
5. Assisting with department and facility promotional plans

1. Create a Promotional Strategy Using Your Case Study

1. Defining and Aligning the Golf Operation with the Business Plan at Your Facility

1. Assessing a Promotional Strategy at Your Facility

1. Coordination and Collaboration at Your Facility

1. Investigating the Program
2. Observing the Program

1. Analyzing the Tee Sheet
2. Performing an Hour-By-Hour Analysis

1. Define the Purpose of the Merchandise Operation at Your Facility
2. Analyze Historical Performance Data and Information on Current Trends at Your Facility
3. Annual Data for Headwear Key Performance Metrics
4. Develop a Comprehensive Buying Plan at Your Facility
5. Develop an Open-To-Buy Plan
6. Develop a Merchandise Assortment Plan
7. Vendor Selection
8. Purchasing and Managing Inventory at Your Facility
9. Steps to Purchase Merchandise
10. Procedures to Receive and Check Merchandise

1. Floor Layout and Displays at Your Facility – Display Description
2. Daily Inventory Management Procedures
3. Weekly Inventory Management Procedures
4. Monthly or Seasonal Management Procedures

1. Develop a Promotional Plan for a Single Event

1. Monitoring Performance and Making Adjustments at Your Facility

1. Before the Interview
2. Superintendent Interview
3. After the Interview

1. Coordination and Communication between Departments
2. Communicating with Customers

1. Routine Practices
2. Periodic Practices

1. Sustainable Practices at Your Facility

1. Turf grass at a Case Study Facility
2. Functional Course Design at Your Facility

1. Develop a Program Plan and Gather Student Background Information
2. Group Instructional Program Plan
3. Lesson 1 – Group Lesson Plan
4. Lesson 2 – Group Lesson Plan
5. Lesson 3 – Group Lesson Plan
6. Lesson 4 – Group Lesson Plan
7. Create Videos (10) to Document the Program
8. Reflect on the Instructional Program and the Results for Students

1. Physical Fitness Evaluation and Summary
2. Measure and Alter a Set of Golf Clubs

1. Designing and implementing positive Moments of Truth experiences
2. Answering advanced golf and facility inquiries
3. Welcoming and developing new customers
4. Attending service and new product training

1. Recommending alternative play options based on utilization analysis
2. Business communication (email, phone, writing)
3. Promoting through social media channels (website, applications, etc.)
4. Interpreting data from multiple reports; updating facility leaders
5. Monitoring and enforce pace of play standards; provide assistance as needed

1. Monitoring bag storage areas and locker rooms for cleanliness
2. Providing reports for customer billing
3. Recommending and budgeting for improvements

1. Monitoring practice areas preparation and cleanliness
2. Providing reports and customer billing
3. Recommending and budgeting for improvements

1. Monitoring golf car fleet staging, usage and maintenance
2. Assisting with record keeping
3. Identifying and budgeting for potential fleet replacement

1. Additional attempts as needed to complete requirement
2. Playing golf with customers/professional peers
3. Playing in professional golf competitions
4. Individual practice sessions
5. Organizing and participating in golf travel with customers

1. Developing business plan and calendar for events/leagues
2. Meeting with committees to design events/leagues
3. Preparing outlines, publicity materials, and assigning team responsibilities
4. Utilizing golf handicapping system and providing reports
5. Advanced course marking, local rules, on-course Rules of Golf
6. Organizing event volunteers
7. Preparing and executing special events, contests, and signage
8. Event scoring, reporting, and recapping
9. Preparing event recommendations for future year(s)

1. Scheduling and promoting of lessons/clinics
2. Creating and executing activities for group/individual instruction
3. Developing and executing camp/golf school programs
4. Providing individual, series, and group golf lessons
5. Utilizing teaching technology to enhance player performance
6. Providing advanced club repair services
7. Utilizing club fitting tools and equipment to enhance performance
8. Observing and prescribing basic fitness activities to enhance performance

1. Providing customer service on stock items and advanced special orders
2. Developing sales goals and forecasting inventory fluctuations
3. Reviewing past season’s merchandise orders; providing feedback
4. Assisting with Open-To-Buy and inventory plans
5. Contacting sales representatives and vendors; attending sales meetings
6. Writing and communicating orders with facility supervisors and vendors
7. Monitoring product arrival; utilizing website tools
8. Receiving, pricing, and putting inventory on displays
9. Rotating merchandise and creating new displays
10. Monitoring sales activity; provide reports and recommendations
11. Creating and overseeing sales promotions for special events

1. Attending meetings with golf course maintenance department
2. Assisting with developing/communicating golf course maintenance and design improvements
3. Attending meetings with food & beverage department
4. Attending meetings with facility administration/sales department
5. Attending meetings of customer associations and committees
6. Providing support for ancillary departments

1. Utilizing reports to create department budget forecasts
2. Providing regular updates on status of key performance indicators
3. Communicating departmental financial data to facility supervisor(s)
4. Coordinating department business plan with other departments
5. Assisting with department and facility promotional plans

1. Interviewing and hiring of golf service staff
2. Completing appropriate Human Resources paperwork
3. Developing training programs for golf service staff
4. Conducting periodic evaluations and reviews
5. Human Resources training

1. Analyzing customer base for underserved markets
2. Developing appropriate programs to access desired customers
3. Marketing/promoting programs
4. Executing multiple programs throughout the fiscal year
5. Evaluating program successes/failures
6. Providing positive financial impact to supervisors

1. Researching alternative options for events/tournaments
2. Researching alternative options for player development programs
3. Researching alternative options for improved pace of play

1. Interview the Food and Beverage Manager
2. Observe the Food and Beverage Operation

1. Benefits of the Food and Beverage Operation at Your Facility
2. Coordination of Food and Beverage Operations with the Golf Operation at Your Facility
3. Estimating Food Costs at Your Facility
4. Developing a Labor Pro Forma at Your Facility
5. Receiving and Storage at Your Facility

1. Choose a Performance Problem
2. Explore the Performance System
3. Identify the Source of the Problem

1. Review the Four-Stage Sequence for Correcting Performance
2. Review the Goals and Action Steps for Joint Problem Solving with the Performer
3. Predict the Most Challenging Step
4. Meet with the Performer
5. Reflect on the Meeting

1. Choose a Work Assignment
2. Review the Principles of Motivating Work
3. Select an Approach

1. Delegating an Assignment at Your Facility

1. Job Descriptions and Interviews at Saguaro Sands Case Study Facility
2. Hiring Staff at Your Facility
3. Staff Training Program to Create a Welcoming Environment at Your Facility
4. Performance Standards and Evaluations at Your Facility

1. Identify and Design a Program to Meet Facility Business Objectives
2. Promote the Program to Specific Target Audiences or Customer Groups
3. Implement the Program
4. Evaluate the Program and Project Financial Returns to the Facility

1. Identifying a Position for Career Advancement
2. Creating a Resume and Cover Letter
3. Conducting an Informational Interview
4. Identifying the Next Steps for Professional Development

1. Gather Student Background Information and Develop an
2. Gather Student Background Information and Develop an Instructional Plan
3. Lesson 1 Individual Lesson Plan
4. Lesson 2 Individual Lesson Plan
5. Lesson 3 Individual Lesson Plan
6. Lesson 4 Individual Lesson Plan
7. Lesson 5 Individual Lesson Plan
8. Reflect on the Instruction and Results – Teaching Self-Assessment
9. Full Swing Evaluation
10. Short Game Evaluation
11. On-Course Evaluation – Full Swing
12. On – Course Evaluation – Short Game
13. Learning Evaluation – Mental Practice and Motor Imagery
14. Transfer of Golf Skill Learning
15. Learning to Make Swing Changes
16. The Mental Game
17. Create Videos (10) to Document the Program

1. Conduct a Fitness Evaluation and Recommend Fitness Training

1. Personal Data
2. Evaluate the Present Set of Golf Clubs
3. Evaluate the Other Club Specification s in the Set
4. Putter Fitting
5. Recheck Lie Angle, Fit Wedges, and Make Recommendations
6. Follow Up

a. Introduction b. The Professional Golfers’ Association (PGA) of America Professional c. Professional Golfers’ Association (PGA) of America Professional Golf Management (PGM) Program Overview d. Professional Golfers’ Association (PGA) of America Professional Golf Management (PGM) Program Courses and Assessments e. Establishing an Action Plan f. Preparing for the Qualifying Test

a. Introduction b. A Brief History of the Professional Golfers’ Association (PGA) of America c. Professional Golfers’ Association (PGA) of America Constitution Overview d. The Organization e. Definitions f. Code of Ethics g. Membership h. Preparing for the Qualifying Test i. Reference: Professional Golfers’ Association (PGA) of America current Constitution, Bylaws, and Regulations

a. Introduction b. Organization of the Rules Book c. Etiquette and Spirit of the Game d. Definitions e. The Rules f. History and Maintenance of the Rules g. Preparing for the Qualifying Test h. Reference: United States’ Golf Association “The Rules of Golf”

a. Registration; travel to regional PSI test center b. Exam appointment c. Score review d. Additional studying to pass retake exam(s)

a. Introduction b. The Professional Golfers’ Association (PGA) of America Business Planning Model c. Define the Business d. Assess the Current State of the Business e. Develop Business Goals, Objectives, and Related Strategies f. Prepare Financial Forecasts and Budgets g. Monitor Performance h. Preparing for the Level 1 Seminars i. Reference: Professional Golf Management (PGM) Case Studies

a. Introduction b. Professional Golfers’ Association (PGA) of America Customer Relations Concepts c. Interaction Strategies d. Interpersonal Skills e. Initiating the Professional Golfers’ Association (PGA) of America Experience f. Preparing for the Level 1 Seminars

a. Introduction b. Developing Tournament Business c. Planning and Preparing the Tournament Event d. Running the Tournament e. Reviewing the Tournament f. Preparing for the Level 1 Seminars g. Appendix – Tools for Customized Use at Your Facility

a. Introduction b. Learning: Introduction to How Students Learn c. Learning: How Students Process Information When Learning d. Learning: Principles of Effective Practice e. Learning: How Juniors Learn f. Teaching: Knowledge of Teaching g. Teaching: Lesson Progression h. Teaching: Analyzing Student Needs and Setting Goals i. Teaching: Explanations and Demonstrations j. Teaching: Self-Assessment of Teaching Skills k. Game: Knowledge of the Game l. Game: Introduction to the Full Swing m. Game: Introduction to the Short Game n. Game: Fitness and Performance o. Game: Defining Golf Club Performance p. Game: Developing Equipment Expertise q. Game: Integrating Club and Teaching Knowledge r. Preparing for the Level 1 Seminars s. Reference: Professional Golfers’ Association (PGA) of America Teaching Manual

a. Introduction b. The Importance of the Golf Car Fleet c. Fleet Operations d. Fleet Maintenance e. Fleet Planning f. Fleet Finances g. Preparing for the Level 1 Seminars

a. Registration and travel to PSI test Center b. Completing exams c. Analyzing score reports; retaking failed exams

a. Introduction b. Defining the Golf Operation c. Marketing and Promoting the Golf Operation d. Managing Play e. Coordination Within and Beyond the Golf Operation f. Monitoring Operational Performance g. Preparing for the Level 2 Seminars h. Reference: Professional Golf Management (PGM) Case Studies

a. Introduction b. The Professional Golfers’ Association (PGA) of America Business Planning Model in the Retail Environment c. Retail Planning and Creating an Open-To-Buy Plan d. Merchandise Assortment Plan, Price Point, and Vendor Selection e. Purchasing and Managing Inventory f. Pricing Strategies g. Floor Layout and Displays h. Promoting and Selling i. Monitoring Performance and Making Adjustments j. Preparing for the Level 2 Seminars k. Reference: Professional Golf Management (PGM) Case Studies

a. Introduction b. Learning: Knowledge of Learning c. Learning: How Feedback Functions in Learning Golf Skills d. Learning: Factors that Influence Augmented Feedback e. Learning: Timing and Frequency of Augmented Feedback f. Learning: Variables that Influence the Effectiveness of Practice g. Teaching: Knowledge of Teaching h. Teaching: Building Relationships i. Teaching: Long-Term Planning j. Teaching: Communicating Effectively k. Game: Knowledge of the Game l. Game: The Importance of Practice Habits and Learning Aids m. Game: Introduction to Practice Drills and Golf Learning Aids n. Game: Introduction to Specialty Shots and Unusual Conditions o. Game: Introduction to Full Swing Methodologies p. Game: Fitness and Performance q. Game: Golf Club Alteration – The Grip r. Game: Golf Club Alteration – The Shaft s. Game: Golf Club Alteration – Club head Angles t. Preparing for the Level 2 Seminars u. Reference: Professional Golfers’ Association (PGA) Teaching Manual

a. Introduction b. Turf grass Fundamentals c. Basic Maintenance Practices d. Sustainable Design and Maintenance e. Preparing for the Level 2 Seminars

a. Registration and travel to PSI test Center b. Completing exams c. Analyzing score reports; retaking failed exams

a. Introduction b. Player Development and the Golf Economy c. Designing Successful Player Development Programs d. Implementing Player Development Programs e. Building a Teaching Business f. Preparing for the Level 3 Seminars g. Final Experience Group Presentation

a. Introduction b. Human Resources and the Golf Business c. Staffing and Compensation d. Training Staff e. Supervising and Delegating f. Talent Management and Evaluation g. Preparing for the Level 3 Seminars

a. Introduction b. Learning: Knowledge of Learning c. Learning: Mental Practice and Motor Imagery d. Learning: Optimizing the Transfer of Golf Skill Learning to Play e. Learning: Learning to Make Swing Changes f. Learning: The Mental Game g. Teaching: Knowledge of Teaching h. Teaching: Assessing Student Learning i. Teaching: Focus and Flow; The Tempo of Teaching j. Teaching: Improving Teaching k. Game: Knowledge of the Game l. Game: Introduction to Short Game and On-Course Teaching Methodologies m. Game: Fitness and Performance n. Game: Golf Club Fitting o. Preparing for the Level 3 Seminars p. Reference: Professional Golfers’ Association (PGA) Teaching Manual q. Reference: Golf Club Fitting and Performance

a. Introduction b. Beginning a Career in Golf c. Resumes, Cover Letters, and Interviewing d. Job Offers and Career Enhancement e. The Final Experience f. Preparing for the Level 3 Seminars

a. Introduction b. Introduction to Food and Beverage Service c. Developing and Costing the Menu d. Managing Food and Beverage Supplies e. Staffing and Customer Service f. Coordinating Food and Beverage Operations with Other Operations g. Legal Issues h. Preparing for the Level 3 Seminars i. Reference: Principles of Food, Beverage, and Labor Cost Controls

a. Registration and travel to PSI test Center b. Completing exams c. Analyzing score reports; retaking failed exams