• Client communication • Understand client requests • Order management

• Introduction to supplier conversations • Introduction to purchasing procedures • Basics of vendor management for material and supplies

Fundamentals to determine equipment and staffing levels to load, unload, move and store materials

• Receiving and storing inventory • Processing and shipping the order • Handling returns

• Material moving • Safety • Warehouse storage and logic

• Utilizing inventory management software • Recording the inventory • Controlling the stock • Working with suppliers • Coordinating warehouse staff processes

• Company processes • Organization basics and charts

• Safe, productive machinery handling • Safety equipment for personnel • Designated and marked work areas • Clean and orderly work environment

• Movement, storage, control, and protection of materials, products, and packaged goods throughout the process of manufacturing, distribution, and disposal • Enclosing materials and products for distribution and movement • Packaging regulation & Material • Shipping requirements

• Related and relevant software for inventory management, shipping and material handling • Microsoft's suite (MS) office applications

• Credentialing of participants in the supply chain • Screening and validating the contents of cargo being shipped • Advance notification of the contents to the destination country • Ensuring the security of cargo while in-transit via the use of locks and tamper-proof seals • Inspecting cargo on entry

• Appropriate containers • Designated storage areas • Labeling • Fire protection • Issue response

• Basics international procurement and suppliers • Basics international shipping requirements

Certificate I - Certified Logistics Associate • Global Supply Chain Logistics • Logistics Environment • Material Handling Equipment • Safety Principles • Safe Material Handling • Equipment Operations • Quality Control Principles • Work Communication • Teamwork & Good Workplace Conduct Certificate II - Certified Logistics Technician • Product Storage • Product Receiving • Order Processing • Packaging & Shipment • Inventory Control • Safe Handling 0f Hazardous • Evaluation of Transport Modes • Dispatch and Tracking Operations • Measurements & Conversions

• Nature of planning • Independent and dependent demand planning (top down, sales & operations, master scheduling, material & capacity, inventory, production process) • Inventory management • Supply chain concepts, processes, and techniques • Integrated supply chain management

• The Dynamic in Groups: Communications model for interactions practiced in teams • Straightforward and to the Point: Appropriate feedback and effective judgment – guidelines to achieve desired outcome • Conversational Intelligence/Trust: The neuroscience of conversational intelligence – the power of trust • The Secret Sauce to Conflict Resolution: Control conversations and situations to effectively resolving conflict

Basic Concepts of Lean Manufacturing – Elimination of Waste • Overproduction • Waste of Unnecessary Motion • Waste of Inventory • Production of Defects • Waste of Waiting • Waste of Transportation • Waste of Over Processing Live Demonstration of the Tools and Methodology Necessary to Implement “Lean” on the Shop Floor Understanding of non-value added activities in manufacturing Learn how to improve productivity by: • Applying standard work • Using visual controls • Set-up reduction • Batch size reduction • Point-of-use storage • Quality at the source • Pull systems

Define • Introduction to Lean Six Sigma • Six Sigma Fundamentals • Project Identification and Selection • Team Development and Project Management • Wrap Up and Action Items Intro to Six Sigma Software • Excel and Excel Macros • Minitab Demonstrations Measure • Process Discovery • Data Collection and Data Pre-processing • Six Sigma Probability and Statistics • Measurement System Analysis • Process Capability • Wrap Up and Action Items Analyze • Root Cause Analysis • Hypothesis Testing: Means, Proportion, and Variances • Confidence Intervals • Analysis of Variance (ANOVA) • Wrap Up and Action Items Improve • Basic Improvement Tools • Lean Improvement Tools • Regression and Correlation • Design of Experiments (DOE) • Wrap Up and Action Items Control • Lean Improvement Controls • Statistical Process Control • Six Sigma Control Plans and Failure Modes and Effects Analysis (FMEA) • Wrap Up, Project Action Items, Final